Bertolucci Management

Yeah, I’m so very glad I didn’t rent from these idiots!
Not only were they unprofessional and didn’t know basic landlord/​tenant laws…
Well, I’ll leave it at that. They effing suck all the way around…

DO NOT RENT FROM THIS COMPANY… They are not only rude and unprofessional but they will find any way to screw you over. We rented from them on a 1 year lease. When we moved in there were dead roaches and spiders. It was dusty and not properly cleaned. The fridge did not work and we had all our food go bad. We had to wait days to get a replacement. The stove went out twice. A few months into our move in we started seeing live roaches. Upon investigating the unit further we found out how infested it used to be. Of course management and the owners were aware of this and failed to tell us. There we roach feces caked on all in between the cabinet doors in the kitchen and bathrooms. Dead roaches in the microwave, under the microwave, in the stove, in the light fixtures, inside the cabinets, you name it… We contacted Bertolucci several times about this. Lisa was the one who told me that I just had to clean this myself and that after move in that was our responsibility and they had no obligation to clean it. I tried cleaning it and no matter how much i cleaned, the old roach poop and carcasses would fall into my dishes, toothbrushes, anything in the cabinets. The microwave was full of dead roaches and yet they refused to replace it. They never did anything about it and we had to live in very unsanitary conditions for a year!
If that wasn’t enough we had very dirty and trashy neighbors that would not only throw trash onto our yard and the rest of the complex, they destroyed property, they would get right in front of us on purpose as we would try and park into our driveway, the kids had no supervision for hours, it was extremely noisy, they would constantly hit our cars with the ball, just to name a few. Contacted management about this several times and again they just ignored it and nothing changed.
Upon move out we cleaned the unit and left it in way better condition than we received it in. We washed the carpet even though we knew we had to pay a carpet cleaning fee but we were not aware of how much the fee was since they don’t have a set price. There was absolutely nothing wrong with the unit, but of course they have to find something wrong with it so they can keep the deposit for themselves.
Daniella checked the unit and the things she wrote down on the repair list were: dusty screens, dirty behind the toilet, dusty blinds, face of cabinets were rough and those are just a few. … So we waited for our deposit to hopefully be returned to us. When we received the paper stating the final accounting we were in shock. We were being charged $ 180 for carpet cleaning (even though it was clean), cleaning fee $ 50(which is illegal in Oregon to charge a general cleaning fee), blind cleaning $ 50, and about $ 130 for repairs. Out of our $ 800 deposit they were taking more than half! They added more damages to the list even after the walk through. We were charged for touch up paint even though that is wear and tear. We went in to the office to talk to them and they acted like they were doing us a favor by adjusting the deposit amount. We were told that the repair men are being paid $ 40 an hour which of course that’s what we paid to get repairs done that were not legitimate. Please don’t get mixed up with these people. They are a family business and they are all the same shady kind of people just looking out to scam you. They will act nice and friendly just to hook you in and later you will realize what you are dealing with. Specially Lisa.

The bad:
You will NOT get your entire deposit back. This was not brought up until we started going over the contract.
You WILL be charged for carpet cleaning. They have a flat rate for it but under no circumstances with the current contract will you receive your entire «deposit» back. There was zero negotiation. They also charge for a blind cleaning fee. Blinds are difficult to clean and gather dust very easily and I believe this is merely a method to get more of your «deposit».
I have rented for years and I have never found a contract like this. This is however my first time renting in Oregon (previously rented in Missouri, Arizona, Texas, Utah, and, Washington). From all my previous landlords I was able to get my entire deposit back. To me, a deposit is granted to the manager to ensure that the property will be returned in the same condition as when it was rented and this has been my expereince rent
Also, while doing the walk through I was told I would be getting a storage area behind the garage. This turned out not to be the case, it belongs to the landlord. The garage is so small due to that area being blocked off that I cannot fit my Ford Ranger, the smallest pick up truck generally available, inside. I am paying for this rental based on what I saw and that turned out not to be the case.
In addition, I have still not received my garage door opener after asking several months ago.
The good:
The home I am renting is in good condition.