Ashley Sturm Photography

Ashley is a wonderful photographer and her work is the highest quality. I know several people who have used her and the quality is unmatched. Thank you, Ashley, for working so well with my babies who didn’t want to cooperate. I’m amazed at her style for editing! She made the photos magical with very little touching. Incredible. Our experience was incredible. Thanks for the wonderful family photos and affordable prints!

Ashley Porter (formerly Sturm) is completely unprofessional, ruined our order, and didn’t care that we were incredibly dissatisfied. We paid her $ 400 and received completely unusable photos in return.
My fiancé and I had an engagement shoot with Ashley. My fiancé is a photographer, and in our first meeting, we talked with Ashley about what we wanted in the photos. We specifically said that we didn’t want any type of Photoshop edits to occur. She agreed to what we wanted, and told us she hardly does any editing or changing of the photos afterwards anyhow, just slight color adjustments. She even made a joke about how that would make it less work for her. Things went well with the shoot, and Ashley was pleasant.
When we received our order in the mail, we were speechless. The color adjustments were awful, looking like they came straight out of an Instragram filter. The treatment, which she defended as her «style,» was nothing more than amateurish Photoshop actions that completely skew the colors into the realm of the unnatural. The whites of our eyes were glowing in contrast to our skin, making it look straight out of a low-​budget horror film. On top of this, we noticed that she let us purchase the rights to an image where my fiancé was blinking ($ 100).
After many emails, phone calls, and seven months time after the photo shoot… we still don’t have the images we paid for. Ashley refuses to give us the prints we ordered. She told us a few days ago that she will print and send us the images we want… if we pay her more money. We already spent almost $ 200 dollars on those 4 original unusable prints and purchased rights. She even had the nerve to say, that if we wanted to order the prints again she would «not even charge for my time and efforts.»
Ashley insinuated it was our fault that she did a complete hack job with the edits. She blamed us for her poor memory skills, saying, «as doing a complete edit is my standard order of practice it should have been mentioned in the email considering it is so important to you.» …Maybe she should have told us that she wasn’t planning to commit anything that we talked about previously to memory. Especially when we had a lengthy, in-​depth conversation about what we wanted. Ashley then defended her forgetful behavior, flatly stating that she «had no recollection of you specifically telling me that,» and that she «can’t be held to remember our entire conversation.»
She was incredibly unprofessional in her emails, never once apologizing for the poor service, non-​existent consideration, or complete unusable quality of our photos. The options Ashley gave us were to «re-​order at cost, or move on.» This means that to resolve this issue, all Ashley had to do was spend $ 15 to reprint our images. If she had done so, everyone would have been happy, and she still would have walked away with approximately $ 375. Our satisfaction with her service isn’t worth $ 15 to her. She has made this very, very clear to us.
When we first let Ashley know that we weren’t entirely happy with our order, I expected her to apologize profusely for her mistakes and not only get our order corrected, but perhaps even throw in a little bonus… some kind of hand written apology note or an extra print. Instead, we have gotten Ashley making ridiculous statements to defend her work and actions, immature remarks in the emails, and her surprisingly uncaring attitude, with statements such as, «to be honest I am not bound to do any redo.»
This whole thing has been so stressful for my fiancé and me. We didn’t end up being able to design the wedding invitations we really wanted, no one ever received or even got to see any engagement photos of us, and it has been very frustrating and stressful to have to keep trying to explain to someone, who isn’t mature enough or willing to understand, that we did not get what we paid for. We didn’t just throw $ 400 in the trash… we willingly placed this hard earned money right into Ashley’s undeserving pocket.