Americas Best Value Inn

This place sucks!!! We got bed bugs and the place wouldnt refund us, hopefully expedia will! Avoid this hell hole negative 5 stars

This place is no Hilton, but it fitted my brothers needs and price. Had no problems. The bed was good. It was quiet, liked having a fridge and micro in the room. Room was stuffy and carpet could have been cleaner. Saw no bugs. May have just gotten lucky or the hookers and drug dealers took a night off.

OH HELL NO!
Roaches in the room.
Hookers and drug dealers in the lobby.
The pictures other people have posted are 100% accurate.

I did not even stay! Drive way presented with a drug deal in the back corner and people peeking thru the drapes. It was hard to find the office entrance as the sign that was lit up was not at the actual office. When I entered the office it smelled like cigarettes and was not decorated at all. The gentleman at the desk didn’t have my confirmation number and asked if I knew how much I was being charged. That was when I let him know that I would not be staying and left.
Never again will I consider «Americas Best»

Literally the worst place I’ve ever stayed. Wow. Awful. If you can camp in a tent somewhere, maybe do that. Or sleep in your car. Seriously. At least I wasn’t murdured.

Worst motel I’ve ever stayed at. Wish I could give it zero stars.
Check in took forever. There was one customer ahead of me. When he was finished, the clerk said to me «Just a minute…» and then proceeded to do about five minutes worth of paperwork while I just stood there. There was another clerk behind the counter, but she did nothing to help me. When he finally got around to me, he said that he couldn’t find a reservation in my name. I spelled my name. Still no dice. I then handed him a printout of my reservation confirmation and he reluctantly conceded that I did indeed have a reservation. After several minutes, he finally handed me a key and gave me a terse «Room 110.» (No «Your room’s down that hallway.» No «Here’s the wifi password.» Most importantly, no «Thank you.»)
There are no signs out front identifying the property as ABVI nor are there any such signs in the lobby. And the property is at the end of a dead-​end street in a residential neighborhood. Without GPS, I’d still be driving around looking for this dump.
But here’s the real kicker: I couldn’t find the ice machine, so I just went to the front desk to ask where it is. «We don’t have one,» I was told.
Worst motel ever. I should have slept in my car.

This place was brutal. This was the only place remotely close to Salem, Oregon that had last minute vacancy.
To sum up our (eventful) stay:
— bugs crawling on bathroom floor
— used q-​tips behind night stand
— phone didn’t work, didn’t even have a cord
— stained curtain with (what looked like) stale blood
— cigarette burn in sheets
— brown stain on sheets (hmmm…)
The staff were not pleasant, nor were they helpful. Got here at 11:00pm, left as soon as we could the next morning. Would’ve rather slept in the car, if only I had felt safe in the area. Did we mention the lobby was closed? There was a check-​in window however, score!!!

I have stayed in other Best Value Inns and have been satisfied. When I walked into this one, it reeked of tobacco and stale alcohol. I immediately left, went to another hotel, and called to cancel. I spoke with «Jenny» who told me it was too lake to cancel and that I would have to pay. I pointed out that the website said you could cancel up to 6pm. She then tried to negotiate and asked me how much I would be willing to pay. I told her I would place the charge in dispute with American Express, and she finally agreed to cancel, but would not give a cancellation number. That’s it for me for Value Inn. If they would franchise this hovel, they are not a company I would want to do business with.

If I could give this place 0 stars I would! The worst customer service I have experienced and that was just asking if they had any vacancies for the night. I arrived there around 10:40 at night and there was a sign stating vacancies available. I tried to book a room but the door was closed to the lobby saying the front desk person would be back. I called to see if they had any vacancies like their sign stated but no one answered the phone. So I waited until 11pm and as soon as I walked in I could tell I was bothering the person since they were eating at the desk. I asked him if there were in any vacancies for the night and he said no very rudely. I had checked their website for prices and it said available and I could have booked it online. I would not recommend this place for they had terrible customer service and either the signs/​website lied about having rooms available or the front desk person lied. In any case I would never want to stay at a place where their workers are rude and not helpful at all!