Tailwaggers

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5 reviews
Julianne Mimbs
in the last week
First off I will start with I did like and that’s how they handled our husky. He was very happy when I picked him up. That’s where the good stops and my beef begins. I’m in the military and was leaving the day after we had our dog groomed. We paid to have him bathed, treated for fleas, and to be de-​shed and kenneled for the night (last second because my uncle was hospitalized that night) while we prepared the moving truck. My first red flag should have been how quickly they finished the process. I took my mother and wife out to eat, stopped at Walmart for moving supplies, and by the time I made it home they were already calling to inform us he was done. We picked him up directly from Tailwaggers and got on the road for El Paso the following morning as my uncle was hospitalized and we didnt want our husky getting dirty (they said he could have contracted the fleas from the play area which we gave instructions not to let him utilize). The de-​shed was very well done, but when we got a few hours down the road, I noticed a flea crawling across his face. My wife assured me that the groomers said it would take a few days for the fleas to completely die off. The next night I was petting him on the hotel bed and noticed what looked like a large dusting of fine dirt all over the bed. I inspected his fur and he had what I now know to be flea dirt caked into his fur everywhere I searched. On top of that I found 12 fleas in the first 10 minutes of searching. We called after leaving the hotel to report it two days later and we were informed that flea dirt can’t be completely removed in one washing. That it would take several washes. After a week and a half of getting blown off, called liars, and told that we would be forwarded to the owner (which we never were) I’ve been resolved to posting this post. My wife and I bathed him ourselves and the process took us about two and a half hours, $ 100 for all the supplies (since we usually take him to a groomer) and were disgusted by the sheer number of fleas left dead in the bottom of the tub and trying to flee. There must have been easily 40+ fleas. Keep in mind that he was bathed, flea treated, groomed, and de-​shed for $ 110.00 just a week before. He is an inside dog and had not been in grass etc except to use the bathroom since utilizing their services (we administered sentry flea preventative at our first stop).The only helpful, respectful person we spoke to was Alaina. All we wanted was the money back for the flea treatment since the service was NOT satisfactory. The only thing i actually did receive was an attitude from a woman named «Georgia» who basically said that what happened isn’t possible. Tailwaggers will not be getting my business or the business of my friends and family from this point forward. I have always Used pet smart and pet co grooming services and have never been dissatisfied or asked for my money back. The only reason we utilized these groomers was because they were the only groomer with an availability that day. O am happy to report that my wife and I, utilizing a $ 30 groomer shower head, and a basic flea shampoo, and a little elbow grease were able to remove all the flea dirt in a single bath. By the way, we have dated photos for anyone who would like to see the evidence for themselves before making the same mistake we did.