Verizon Wireless

Great customer service. My CSR was knowledgeable and helpful. I originally came in for an upgrade for my phone. I called Verizon tech support to get information before I went in so I know the small details or any extra information they might not know of or to my benefit. When I walked in I wasn’t greeted right away only because everyone was busy but the door buzzer went off so some type of acknowledgment would of been great but that’s minuscule to the experience. Zach was great and knowledgeable. He helped me with the upgrade of my 5s 32G to a 6s 32G also helped set up the iCloud so everything would be transferred over to my 6s. I could of transferred it myself but the fact that he offered the service was awesome in my book. As I was sitting waiting for my phone to finish with iCloud I watched as Zach handled other customers and he was great. The rest of the team was helpful from what I seen as I was people watching lol. Overall great service, knowledgeable representatives and quick and easy

Went there with my mom and it was super busy. Within one second of us getting inside they told us they would be right with us. And they were.
We had a gentleman show us a phone compared to the iPhone that I wanted my
Mom to get. He was set on an android but he understood the want for n iPhone.
We spent about an hour in there. He helped my mom with her phone and she Is super super happy. The costumer service was great and I recommend this Verizon wireless

So I’ve been to this location a few times and every time we’ve waited an average of 30 minutes. They don’t have excellent customer service so it’s not really worth the wait, but it’s the closest one to us and so, as default, we utilize this location. One positive thing to note is, they do an excellent job with putting on iPhone screen protectors. Going back to negatives … it smells like a wet sock. I don’t even know why or how this store smells so bad. Overall, if there were a closer store I would prefer to check out that location.

This place is not set up for customer service even though it’s supposed to be a corporate location. The people that work here are nice enough (Crystal especially was helpful and nice), but I just don’t get why the store is set up the way it is. There is hardly any seating (only two small benches). All the service kiosks require you to stand and talk with the customer service reps. It’s a big, open space, so there’s no reason not to have more seating. I remember going to old Alltel stores that were so much better furnished for the customer experience. They had several small desks with stools for customers to sit at while the customer service reps helped them. Verizon — why not add some stools so your customers can be comfortable? I was there for about an hour trying to get a billing issue fixed, and I had to stand for most of it. There were a number of other people standing around waiting for service because of the lack of seating. Bottom line — expect to be standing for awhile if you go to this location.
Also, I felt like customer service was operating very slowly. They seemed to have a lot of staff there, but it just doesn’t seem that their model of customer service is very efficient. Some customers left because they were frustrated with the wait time. Also, our rep needed approval from the store manager to solve our issue, but he kept leaving to sign people walking in on his tablet, and that made our visit longer and more frustrating. Why not have someone other than the store manager sign people in?
I love Verizon and their service/​products. However, I was disappointed with my overall experience at this store. I think all these things can be easily remedied, and then I’d be happy to improve my review.

I HATE non corporate verizon stores. I feel as though they’re shady and just try to upsell you. For that reason, I will pass them until I can find a corporate owned store.
I had purchased a car charger about 2 months ago and it broke the other day. I did not have my receipt, so I was unsure what they would do for me.
I was quickly helped by Chris. He looked up my account and found my purchase. He gladly exchanged it for another charger and looked at my plan to see if there was something out there better. Come to find out, there was! He saved me about $ 20/​month. Not too shabby.

Came in because I was having issues with my phone AGAIN. Wanted to get on Edge just to get a new phone, but the guy helping me told me I wasn’t eligible yet and there was nothing I could do, pretty much SOL and stuck with a phone with no signal in my house or at work, unless I wanted to upgrade to an iPhone (no thanks). Which I get, policy is policy. Not happy with it but oh well. He gave me the number for tech support and a card for Asurion insurance and sent me on my way.
Seemed like the guy helping me was just rushing to get me out the door. At one point, he called a manager over to see why I was only eligible for an iPhone upgrade (Maybe to see why and if there was something else they could do for me? Not sure.) There was some type of nonverbal communication going on between them and manager didn’t even acknowledge me. Not as friendly as the employees at the Verizon Wireless corporate store on US 19. Experience here was just ok.

This is the corporate verizon store. If you want to go to a verizon store for a new phone, I HIGHLY SUGGEST coming HERE and NOT to one of those authorized or premium retailers, because they do not work well with corporate verizon. I could only go after work on a weekday so there was a bit of a wait, but John was extremely helpful and gave me his full attention even though there were other people waiting and the poor guy didn’t even get a lunch break. He handled my problem, which I had been trying to resolve for weeks at various other verizon retailers where no one could help me. I went home a happy camper. I will never go to one of those retailers again. This is the only verizon store for me.

A year and a half ago this store was good for me. I went in recently because my mom needed a new phone and she wanted what I had (iPhone 4s) so I could show her how to use it. She’s not tech savvy at all and doesn’t really get that it’s the same way of working it across the models, but that’s her decision to make. The kid who was helping us flat out said he doesn’t like Apple products (which is fine, we’re all entitled to opinions), and she shouldn’t be buying an outdated product because «omg it’s going to be so slow»… She’s never going to use an app and doesn’t even have e-​mail. The only non-​smartphone options they had were 2 flip phones and one with a keyboard so tiny she couldn’t read it, so yeah, she couldn’t even switch to another crappy phone if she wanted to.
She humored the thought of the newer models but had no interest in a plastic-​shelled 5c and she won’t spend the $ 200 on the 5s because «it’s just a phone». The kid basically just threw his arms up and said he would see her again in 6 months when it breaks because it’s glass front and back. There was some arguing back and forth when he tried to upsell overpriced cases and accessories because the answer to «how many times have you dropped your current phone?» was «none» and he didn’t believe it. At the register we saw another guy talking to a much older woman about how whatever charger she bought somewhere else was going to blow her phone up if it wasn’t a specific brand. It feels like these employees were out to take advantage of the elderly and uniformed.

The car charger for my Droid was not working. Debi and Justin were not helpful with this problem They basically did a rope-​a-​dope on me and blamed my car’s electrical connections. Got back home up north and tried an old charger — it worked fine. Went to a Verizon store up here, and they replaced the charger — no problem. The new one works fine. I’ve noticed difference in Verizon stores’ service, and the Park Street one was not helpful to me.