St Pete Appliance

Well Terry, I told you early on that I had seen the reviews were people had not recommending you due to the «No Shows». You told me your reason was broken a broken leg. I guess I now add to that since you never returned my text messages to verify your appointment and it is now Saturday evening and I have not heard a word from you since you said earlier in the week that you would be here to repair my fridge.
You seem to be a nice man but nice dose not make my fridge work. Not showing up or even calling is inexcusable. Even with a broken leg a person can make a call or text.

Terry came to looked at the fridge. Told me he knows what the problem is. Will come back with part. He disappeared altogether. Called and left a couple of messages but no one returned my calls. Called other service since then.

Terry came out to my home and spent 3 + hours on our service call. Much of that time was spent with him sitting in our kitchen floor running his mouth about everything other than the refrigerator. Finally he tells us that it’s one of two parts that causing the problem and it just best if we replace them both. He goes on to tell us how other techs would just replace the control board and in 90% of the cases it doesn’t need to be replaced. We agreed to the parts replacement only for him to realize that he only had one of the parts. He tell us to try it out and if it gives us a problem again that he would come back and replace the second part. And we would need pay for the part but not the service fee. On February 15 we realize the refrigerator isn’t working again so I placed a call to him at 8 am on the 2 – 16, letting him know we’re having an issue again and asking him to come back out. We gave him the model number and he says that he’ll call us back. Two hours later and no call back from him, I called him back and he tells me that the control board is bad and will need to be replaced. What a joke this tech is! What happened to replacing the second part before the control board, and how exactly does that get diagnosed OVER THE PHONE? I had another far more reputable company come out and repair the unit and it was NOT THE CONTROL BOARD! Would never use this guy again. Point blank waste of money and time.

Our washer broke last week and I called immediately. Initial phone call not returned… now it’s the weekend… dirty laundry for our family of five building up. Called Monday, said he’d be out the next day. Spent 3 hours at laundromat… He came in on Tuesday, glanced at washer for about 5 minutes, then said he’d be back at one the next day…
Wednesday rolls around and we now have a 1pm appointment. I rearrange my schedule to make sure I was home at 1… then I waited. And waited. 2pm rolls around, I call and he says he’s on another job and will be over after that (no time estimate when). Now I have to pick up kids. I call again and leave a message to let me know when he’s coming. Then I text him to let me know when he’s on his way…
Nothing. Absolutely no show, no calls. It’s now Wednesday morning and we still have a broken washer. Dirty bummer.

What a great service. I needed repairs to my upright freezer and called and he was here in 15 minutes. Saved my food and got my freezer back up and running in no time. Honest, reliable, and customer friendly service.

Spoke to Terry, he diagnosed the problem and we made an appointment for the following day. I left work and went home to meet him. He never showed. I left a message on his answering machine. No call back. When I called today, he said he couldn’t find parking! No call, no apology. I wasted 2 hours of work time waiting for him at my home. The most unprofessional service I’ve ever encountered.

Terry is very intelligent in the appliance business. He is honest and has integrity. His prices are very fair. I would use him again for any need that I have.

Everything you need in a local appliance repair company. I called after 6 on Wednesday and they came out 12pm the next day. Fixed my washer at a great good rate, very friendly. Highly recommended.