JB Factory Flooring

I will edit this review once we have completed the installation. We are doing business with JJ at the St Pete store. My husband had been there first and was helped by JJ. As soon as we walked into the store we were greeted with a friendly greeting.
When we said we had worked with JJ they immediate called her to assist us. She RAN up and guided us to the product we were looking to buy even though she was helping another couple. She was able to help them while ensuring we were able to have our questions answered and she did this with grace and a positive attitude so everyone was satisfied.
She loaned us product to take home and when we returned and were ready to make a purchase she went beyond our expectations to provide detail about the process and was very open and honest as we asked specific questions about the process.
We decided to purchase the flooring in advance as we had a pretty good estimate and JJ helped in calculating what we would need.
JJ immediately placed a sold sticker on the inventory to make sure we would get the flooring we wanted regardless of how many days it might take for the estimate and then scheduling the installation.
We are experienced with how it all works since we have had several remodels through the years.
JJ was an excellent sales person; though she was enthusiastic and very ready to help us, she also was very competent in being extremely accurate and in calculating the specifics.
I will extend this review once we work through the whole process with the estimators and installers.

I recently went to jb factory flooring and purchased carpet for my master bedroom and master closet on Wednesday April 20^th. They had me choose an installation date for Friday the 22^nd or Saturday the 23^rd. I decided to go with Saturday as for i still had a few things to finish up in the bedroom on Friday cause my fiancé is due to have our baby boy any day now. Well it was also my weekend to work and i made plans to have Saturday morning off to have carpet installed. so i get a call at 8 Saturday morning from the warehouse and they say they can’t make it till later on Saturday night if they are even able to make it at all, but i would get a call from installer later on. installer called around 2:30 Saturday and said he just got finished with 1^st job, they still had one more to do before they came and installed mine if they got to it Saturday, if not it would be Sunday or Monday. Well i didn’t hear from anybody till 8am on Monday morning as I’m getting ready for work and they want to come install the carpet right then. i then went to store in my way to work and they said what’s the problem the carpet is cut on the truck Ready why didn’t you let them install it. Well it’s been in the truck since Saturday there was no communication and i already took 2 days off waiting for them. The owner bill was inconsiderate and rude and they thought that 10 percent off of 750.00 was sufficient discount after they cost me 600.00 of missed work… Maria was very nice and very helpful, but other than that this place is very unprofessional and i would never recommend to anyone.

Found the tile that was perfect. The sales person, Maria was fantastic very knowledgeable and pleasant.

We’ve had two experiences with JB carpeting our condo. Our expectations were exceeded both times. JJ was a wonderful sales person, very knowledgable and helpful in selecting the carpeting. The price was quite reasonable and very competitive. She explained each aspect of it: carpet, pad, installation, furniture moving.
In both instances the installation team was efficient, competent, friendly and did a great job with the installation and clean up. We couldn’t ask for more.

I visited the Clearwater store today. The sales person was very helpful. Unfortunately they did not have any of the flooring in stock or available within a reasonable time. After pick item after item and being told no we don’t have that one ether I left to find a store that did.

The only reason I can give them two stars is because the sales associate was very attentive. The owner insisted that we pay more money for delivery than was originally on the bill of laden. I gave them an additional $ 100.00 for delivery and it took them several tries to deliver all of my flooring. I heard many excuses about why they either forgot to deliver on the day they promised, didn’t deliver all of my flooring, and insisted that my project manager helped them to unload the flooring. When he looked at the load on the truck it was evident that they went too fast over the speed bumps in the neighborhood and if they had hit one more bump; they would have lost the load. I won’t buy anything else from them anytime soon. Ensure that they and you have a clear record of the transaction. The record I have is full of changes that were corrected with whiteout.