Hilton St. Petersburg Bayfront

Really bad room service and service overall. 5 minutes after getting to my room some other person who stay in the hotel got the same room number and was trying to open my door. Restaurant horrible ! Food feels like it was warmed up from the day before. Rooms cleaners are the worth. You actually need to ask them to replace empty toilet papers roll or put shampoo in the bathroom. Oh well

I’ve stayed at this property several times and each time we’ve had a great experience!
They’ve kept the property in great condition and the staff is always very nice.
The pool area is large enough so you aren’t bothered by other guests. The executive lounge has the absolute best (and panoramic) views of St. Pete. You can see downtown, the marina and most all of St. Pete from the lounge so upgrading to have access to the lounge is worth every penny. Plus you get complimentary breakfast and an evening managers reception each day!
The hotel is across the street from a grocery store and some other small stores including a winery. It’s also about a 5 minute walk to most everything in downtown St. Pete and the marina.
By far the best hotel we’ve stayed at in St. Pete!

The room was dirty, carpet was no vacuumed, the bed comforter had two stains. Generally the room was in bad shape.

The Hilton was great due to its location. My boyfriend and I were also extremely comfortable.
However, it was extremely overpriced for its service and amenities. The front desk didn’t seem to want to help much or explain where these amenities were located. We were also charged $ 16 a night for parking which I think is ridiculous when you are paying such a high amount for a room anyways.

Booked through Travelocity a king room with roll in shower for 2 nights upon arrival we were informed that there was a «flood» in the room that we had booked and no other king rooms were available so they stuck us in a room with 2 double beds which was annoying. We didn’t throw a fit about not getting the room that we had paid for because we understand that is was a very busy weekend and a lot all the hotels in the area were sold out for fri & sat and we arrived at 6 later than regular check in people so we may have gotten what was left. I feel like because we weren’t rude about not receiving the room we booked and because it was through a 3^rd party they were much nicer. The lady when we checked in offered some free things to compensate we said we would get back with her on what we wanted to do. We actually wanted till the late shift and talking to a gentlemen, he offered free breakfast on the 15^th floor, free bar drinks, or free Starbucks drinks, we were tired and tipsy and didn’t want to make a decision so we told him to do whatever he thinks is best. We woke up to an envelope he ended up giving us free 2 Starbucks drink cards & 2 free bar drink cards as well as free breakfast. We weren’t expecting to receive all three so I feel like it was a really nice gesture.
All of the front desk staff was extremely pleasant, also the male waiters in their tangerine restaurant were awesome.
Place was clean, beds were comfortable. We were in room 824 and the door was very heavy (I only weight about 110) and would slam shut.
Cvs, liquor store and grocery store is in walking distance, as well as almost all restaurants.
Overall great experience here minus the one hang up not getting a king room but they definitely tried to make it right with the freebies they gave us.

My wife and I had an incredible time here during our stay. At check in, we were upgraded at no cost from a king bedroom to a king alcove suite! The executive lounge is also superb! One of the staff that works in the executive suite is German by birth and ultra friendly. Being s linguist and fluent in German it was nice being able to speak it again. The breakfast was great as well. The pool area was very well kept. We sat on the pool deck often. The location of the hotel is ideal for experiencing the excitement of downtown St. Petersburg. Everything went better than expected and we will return for future visits!

I travel here almost weekly for business. From my very first stay I have truly felt like I was part of the Hilton family. Finally, a hotel that greets me by name and makes me feel like I am wanted here! As far as the property, it’s beautiful, clean and open. The rooms are larger than most properties and a little dated but under new management and improvements are being made weekly. That said, the rooms are always clean and the beds fantastic! The restaurant food used to be a two star at best. They have changed up the menu (and maybe the chef, I don’t know) but the food is much better. The concierge lounge on the 15^th floor has a magnificent bay view and the snacks and breakfast are better than any of the other hotels I’ve been to and I travel a lot.
As far as location, it could not be better! Walking distance to shops, restaurants, museums, exhibits, downtown St Pete. When I traveled here a few weeks ago to treat my sister to a mini-​vacation, everyone from hotel staff to concierge to bellman made us both feel like we were rock stars. My sister (who doesn’t travel much) felt like a queen. I know everyone has different experiences but I have never regretted leaving Marriott and I hope to be a part of the Hilton family for a long, long time. Once the renovations are done, this will be a five star plus!

We booked about 12 rooms at this hotel for a Boys & Girls Club swim meet. It’s our 5^th year staying at this hotel for this event. The rooms were booked in November. Our kids worked hard all season and 10 lucky, hardworking kids earned their place at this event. They have been training for months. This week, just days before the event, we were notified that our reservation would not be honored. This is wrong. We were displaced because we were booked at a lower rate than others who booked long after us. Hilton — I’m disgusted. The unsatisfactory resolution is to «help» us get a reservation at a different, lower quality property several miles away. In addition to changing the whole experience it presents a number of logistical and costly challenges. How about doing the right thing?

I guess Hilton Honours means nothing anymore!
Customer Service: non-​existent. Impersonal service, felt like we were just a number. Shakira was rude both over the phone and in person, and she is not attentive and rushy as though her customers satisfaction and needs are not important enough. She also promised to call us back the next morning to change our room and we never received a call the entire stay.
Beds: We requested 2 queen beds and we received 2 doubles! We were told over the phone AND at reception that our room has 2 queen beds — false advertising! If your rooms are too small to fit 2 queens, advertise 2 doubles — very bad customer experience.
Room: Bathroom layout very poor, very tight and no fan. Room smelled stuffy even with A/​C on. Brown stains in the toilet bowl (gross). Room service very slow.
Drinking water: Water bottles and pop in your hotel are far too expensive, cheaper to go outside and buy water.
NOTE: Greeter Scott in the lobby was VERY helpful, cordial and enthusiastic, and helped us plan our day. You should hire more people like him in your hotel. Also, the beds and pillows are very comfortable.

This was by far the worst experience I’ve ever had with hotels. My husband reserved a suite for a special night. Check-​in time was at 3. We arrived at 2 to see if maybe they had prepared already. They did not and told us that they’d give us a call once it was ready. It was 3:30 and we still hadn’t heard from them so I told my husband to call the hotel and see what’s going on. They simply told my husband that the room was still not ready and they will call us once it is. We drove around a little and did a little exploring. We get back to the hotel around 4:15 and ask if the room was ready to be checked in… Still wasn’t ready… I was already livid at this point. The staff then offered us complimentary drink passes to compensate for the inconvenience. Free drinks was a little cool with me. She gave us enough for me to calm down. 5 PM came around and still no room. All of a sudden, the alarm goes off warning us about something and telling everyone to go to the nearest exit. Might I add that it was raining. Some people evacuated and then a staff member run up and said to ignore the alarm. The alarm didn’t shut off for a good 15 minutes making the free drinks seem bleh. 5:30 rolls by and finally a room! We got a beach view and the bed felt amazing. That was as expected from Hilton. The shower was absolutely refreshing. We left for an event and came back and sat at the Dali Bar for more drinks. The bartender was very nice and kind. She helped bring my rating of this place to 2 stars. The next morning, breakfast was served at the top floor in the executive lounge. It was okay. Croissant was not warm whatsoever and their kids for the coffee cups don’t even fit so we can to be careful when walking with it still filled up.
Overall, not worth it. I hope they do better in the future.

I don’t really like this place. On the plus side, the rooms are a good size with good views. A bit dated in the furniture and amenities though. But too many downsides:
The «spa» is mostly closed down, not functioning, and it’s not under rehab either, it’s just abandoned, except for 1 tiny room with a few machines and dumbbells.
Really rude young lady at the bar. I walk up and sit, she asks me what I want, and I’m looking for the taps… but there aren’t any… nothing on tap at all. Anyway, I guess I paused too long and she says, snidely, «First time in a bar?». It brought some gasps from the dudes over on my left, but I didn’t like it all, really just a childish joke at my expense, from someone who is presumably supposed to be courteous to me? You’re better off if the older gentleman Rick is in there, he has manners.
Couldn’t find the ice machine on my floor, (there is an ice bucket in the room), so I called down and was told that there are no more ice machines, now they have these tiny little bags, but he can have one sent up to me. «Yes please, thanks». It never came up, no call, nothing, just kinda got ignored on that one.
The front desk connected a caller by mistake to my room at half past midnight, waking me up with this info that my flight tomorrow is cancelled. We finally figured out she was connected to the wrong room.
There is this cheap little sundries shop down in the lobby that looks like a crummy 7 – 11. Literally, they are selling chef boyardee in there, and oh… there are the little bags of ice! They actually sell ice now to there guests! How cheap can you get?!
Me, speaking to the front desk:
«Do you have an ATM?»
«We don’t»
«Can you tell me where the closest one is?»
«I can’t, sorry»
Host/​server Chris in the Tangerine restaurant was a bright spot, polite, efficient, pleasant.

Great experience at this hotel. We booked a room so as not to have to drive back across the bridge after a night of partying in downtown st. Pete. Our room was beautiful and had a great view overlooking the bay from the 15^th floor. The breakfast spread on the 15^th floor was delicious. Every person I encountered was very nice, from the maids in the hallways, to the doorman who helped me find advil, to the people at the checkout counter. Our room was beautiful, and the bed was very comfortable.
Bottom line: no complaints, great hotel

This hotel is nice. I came here on 7÷17÷10 with my HS friends. I remember one of my friends was a manager, not sure if he’s still the manager. I came here for a pool party and it was good, met lots of nice people, took some good pics.

Check your sheets well. I never use the duvet but this time when I pulled it down, there was a dime size fresh blood droplet, I’m so grossed out. They did come and change the bedding completely but still, you’d think Hilton would catch this. :(

My stay here was fine.
What wasn’t fine was that I left my $ 50 sandals there and called atleast 5 times to leave voicemails on housekeepings answering machine (they were NEVER there to answer the phone) and also had someone at the front desk drop them a note and they never called me back.
The worst customer service from a hotel I’ve ever had to deal with.

1^st off, I hate writing negative reviews but this has to be done. I stayed here for a convention from Aug. 13^th-​17^th. And each night I stayed I was bitten by BEDBUGS!
At 1^st I thought it was a mosquito bite, you know FL, a lot of bugs me coming and going from the hotel it can happen. But the number of bites kept increasing each night and I checked my bed during the time but didn’t see anything at 1^st, so again I chalked it up to mosquitoes. I suppose I should have realized that something was wrong the 2^nd and 3^rd night but they were only 2 or 3 bites at 1^st. But by the 3^rd night I had a trail of bites all along the back of my ear, along my neck, my left cheek, both of my wrists, right shoulder, right knee and on my back. Needless to say I was and still am furious! Monday morning I went down stairs after abruptly waking up to mega pain and itch and seeing 4 – 5 bed bugs (that I could see) on my pillow and bed and even on top of the comforter, to the management and though she did seem quite concerned she didn’t have the reaction I expected. No immense need to make sure I am well taken care of or my things properly cleaned so I DON’T take them home or properly reimbursed for my share of the room.
She called the head maid to check to see if I really did have them (I had pictures that wasn’t needed) but after 30mins of waiting the maid never showed! They were cleaning the floor i was on and after a knock the maid said she was just checking if we left already. I told her but this room has bed bugs, me expecting her to gasp and come in right away but instead she said,(and i quote) «Oh, I can see that.» and turns away from me and goes to some other room. I was PISSED. I wanted to wait for the head maid to get there but I was too grossed out and had to leave for my flight soon so I told the manager as we checked out to call me. An hour or so later she did and confirmed that I had them and said they would refund my part of the hotel room. And just my luck, since they did NOT follow proper procedure to make sure I didn’t take any home with me, they are now in my home. I emailed and called them saying this is unacceptable. You’d think they would reimburse me half right? NOPE. $ 139…what exactly is that suppose to do? I paid more than that for my share of the room. 2 days later after that disappointing email, still no call or email back.
Now my friend, who I was sharing the room with, has discovered he has them too! And I have to pay nearly 800 $ out of pocket to get them out of my apartment building… IF the infestation isn’t too bad. If it is I may have to cancel my own wedding/​honeymoon! If you can, STAY AWAY from this hotel. This vacation was no where near worth the major headache right now and I probably have to file a suit against Hilton for the amount I’ve already had to shell out dealing with these horrid things.

As my third stay at this hotel, I am as equally pleased as my initial stay. A list of pros and cons will explain why:
Pros– clean and spacious rooms; Clean ventilation (no smoky or stale odor), refriegerators in rooms, modern appliances, Starbucks within facility. Also, the hotel is within walking distance from the waterfront, restaurants, and behind the hotel is a supermarket (Publix) and a Bank of America. There is parking, friendly staff, iced flavored water at reception desk, and good lighting in rooms and throughout the lobby.
Cons: None.

Doesn’t pay to check in online. They don’t pay attention to it and give you the wrong room. Disappointed!!!

Took PEM here for his birthday and it was quite a nice stay.
I booked a one bedroom suite that was quite large, with 2 bathrooms, and a nice large living area. High floor so we had nice view of the airport and the bay behind it. .
Room service was prompt, and efficient. Had dinner downstairs at Tangerine which was nice as well. (see separate review)
There’s a starbucks in the hotel as well as coffee maker in the room. Check in was a breeze and the staff was super nice. Comfy bed and quiet room just added to the experience!

I stayed here while doing some modeling work and visiting a friend and I would absolutely recommend it. You can expect the Hotel to be clean, good customer service, no bed bugs, available parking and amazing ambience. When in doubt about hotels I either choose Marriott or Hilton to be on the safe side. You get what you pay for: no surprises from cockroaches, no stains on the carpets and no bed bugs.
And if you sign up for HHonors, which is free you get free wifi.
Pros
This hotel is within walking distance to the beach, and it’s good for those who like jogging in a nice neighborhood.
Its located in a safe neighborhood
Within walking distance to clubs, bars, and shopping centers.
You can also take the St Petersburg downtown Trolley to restaurants, e.t.c
Free Wifi with HHonors program (also free to sign up)
Free parking.
Cons
Sometimes parking gets full and you have to look for your own parking in that case you end paying to park in a structure or street meter parking.
Suggestions to customer.
Ask for the room over looking the ocean, it’s totally worth it. I enjoyed watching the ocean level raising during a storm and listening the sound of ocean waves while I was sleeping.