Heritage Hardwood Floors

In a world where craftsmanship is a lost art and customer service is a lost concept, Heritage Hardwood has restored my faith in both concepts. Terri was incredibly knowledgeable about wood options and guided us to the best choice for our new home. When the construction was delayed she was flexible on installation. The quality of work showed the pride her workers have in what they do. When the stairs had four coats of finish, Heritage Hardware called for another coat to make sure that the finish would wear well. I would recommend anyone to take the time to talk to Heritage Hardware if they are installing or refinishing their floors. They have pride in their work and in how they treat their customers.

We just had our floors replaced by Heritage Hardwood Floors and they look beautiful. The whole experience couldn’t have gone any better. Terry and her staff handled everything from finding movers to remove the furniture to final touch-​ups on my woodwork. I am very busy traveling frequently and they were able to work around my crazy schedule and got things done in a very reasonable time frame. Terry even recommended local tile shops and a great installer for another part of my project. The best part of the project is that the finished product looks so amazing. They coordinated the new floors with existed cherry cabinetry and stair treads, so it looks like it all was done as one project. I have had so any compliments on my new floors, I wish I had done it earlier. Thanks again to Terry and her staff. I would not hesitate to recommend or use them again!

We recently had our floors done by Heritage Hardwood. Terry and her crew are masters of their trade. They were professional, knowledgeable and a pleasure to work with. I was hesitant to add my dining room floors to match the living room but with Terry’s input I am so glad I did. the crew showed up on time, communication was exactly as it should be. The end result is awesome! I would without hesitation recommend this group. It is hard now a days to find a company as professional and reliable as Heritage Hardwood!

We contracted Terry and her crew to refinish 2000sf of original white oak floors in our home. Our experience started promising. Terry made us believe that she would be able to handle a custom stain when we signed with her. The new material that had to be installed in my kitchen looked great and looked great woven in with the original. I started asking for color as soon as we signed at the beginning of September. Its now November, and all I received for color selection was a box of oils and stains with supplies to find my own color. Worse, there were absolutely no instructions as to how to achieve any of this. I was under the impression that I hired flooring Pros. If I was going to do this myself, why was I paying the price I was. The communication was non-​existent which made this all more stressful. Floors are done last, so I was selecting every other finish for the completion of my home, with no clue as to what would be possible with color for my home. Email after email went unanswered, and not one phone call returned. Finally Terry emerged with excuse after excuse of how busy she was, and whose floors need to be finished. She rescheduled appointments over and over and with no regard for any one else’s schedules. Customer service with Terry is nonexistent. I’m not sure she even knows the meaning. Nor does she know the parameters that she should work in. Once she realized that she wouldn’t be able to handle our needs, she could have easily admitted defeat instead of wasting my time and delaying my project needs. In the end I was never presented with a sample of anything. I am moving forward with another company for completion. I cannot work with someone who is not honest, and further more unprofessional. When you are laying out close to 10K for flooring, the least someone could do is return a phone call. Word around town amongst the builders and contractors is that she has taken on too much and cant handle the scheduling, thus running behind 5 weeks or more. Her personality is rough, and might be worth it if she produced the rainbows she promises, but she did not for me. If you are able to work with these parameters and no customer service, this could be your company. After two months of waiting for something, I was done, and chose to move on. Thank goodness I got some work done for the money I had paid. Do your research. There are more floor re-​finishers, HARDWOOD Specialists in town and they are much more accommodating

Great work. They refinished our 91 year old wood floors in one of our rooms and they look brand new! Very knowledgable and skilled staff,
The only reason I didn’t give them 5 stars is the customer service. It took a lot of back and forth to get them to come over the first time. I also never received a receipt, even though I specifically requested one. Also, when I called back for another job, I was told I was «on the schedule» (again, after multiple calls on my part), and then 3 months later I still have never heard back. It’s really too bad.

Terry and the gang are top notch. Heritage Hardwood listened to what we wanted, offered suggestions, and had the flexibility to do what we envisioned. We remodeled our kitchen and had new red oak installed to match the 50 yr old wood already in the house. Everything was sanded/​stained and holy cow — –Our floors look amazing.
Terry knows her stuff, her quotes are extremely detailed, and she’ll explain everything (and how much every thing costs – not one lump sum).