Dayton Andrews Dodge

Extremely poor customer service while waiting for an oil change. I was the only car in the line, and watched close to 6 different technicians walk by me, look at me, and never acknowledge my presence. I after waiting I reversed my car out of their «express» lane and will now go to the nearest Midas or Jiffy Lube. As a Chrysler owner, you have now lost a service customer and a future repeat sales customer.

Tom Dundas and Mike T-​Man made my buying experience pleasurable. I was able to get the terms I wanted for the car I wanted.

My new car purchase experience was easy. Tom Dundas, my internet sales person, was helpful, authentic and knowledge about inventory and options. I found the price to be competitive and Tom’s service mentality to be the icing on the cake. I love my new car!

Mike Tieman in Internet sales is strictly the best. Courteous, knowledgeable and made it an overall a painless experience. Couldn’t be happier!

They need a zero button for them it all started with the call in you can’t reach a person or even know that you have service but when some one calls you back and you ask can I wait and they tell you yes it will only be an hour and a half and you set up the appointment for 9:00. Am. so I get there at 8:15 and the first thing she said to me was your early are you going to wait and I said yes they then parked my truck over to the side and did not even touch it until 10:00 am. these people are the most unprofessional people I hate it when you have a recall some one needs to fix this and soon. The people I talked to while waiting all had the same sentiment.

I have been living in the St. Petersburg area for about two years and I made the decision when I moved here to pay the premium and always have my Jeep serviced at the dealer. I made this decision because I am new to the area and unaware of other reputable shops, and I would like to think a dealer would be honest and care about their reputation. I’ll be the first to admit I know nothing about cars, and whenever I have a problem I research online to see what solutions might be, but generally I just take the word of the person servicing the Jeep. I have had many things go wrong with my Jeep (it is a 2007 Grand Cherokee), and I have brought them a lot of business over the past two years. Up until last week, I always saw Matt, and I felt like he was an honest guy, and very polite. He even gave me a discount one time when they serviced the Jeep but it failed to correct the problem (the Jeep was having issues starting, and he cleaned off all of the solenoid connectors. or something like that. but it ended up needing a new starter, so he gave me a discount on the starter a few weeks later.) I have reviewed my receipts and I have spent over $ 1,500 at the service department of this dealer over the past two years (things like new starter, transmission fluid, O2 sensor, oil changes, etc.) Last week I went in for a routine oil change and I mentioned to the person in the quick service lane that I had been noticing air leaking from around my valve stem from my left rear tire when ever I add air. He said he would «have his guys look at it» and let me know how it turns out. I waited in their waiting room and after about 30 minutes the cashier told me I was all set to go. I asked her if the person who serviced the Jeep had left any notes about it needing a new valve stem or the tire in general. She told me to go ask the person who was working in the quick service lane. There was apparently some miscommunication, because the person in the quick service lane didn’t know what to tell me about the tire and had to go ask the person who serviced it. The person who serviced it was very polite, and took the car back to look at it, and told me that the valve stem was cracked. (I’m 99% sure his name was Joe, and he was the only polite and caring person I dealt with that day, everyone else treated me like I was an inconvenience.) Once they took it off, the tire would no longer hold air, and he replaced the tire with my spare tire. I suggested just taking the valve stem from the spare tire and putting it on the normal tire. He said it would be better to just install a new one all together, so I said I would order one online, and asked if they would be able to install it. He said bring it back with the new valve stem and that he would take care of it, for free, because it wouldn’t take long and because it was an easy process. I insisted I would want to pay a fair price for the labor, but I thanked him for his offer. I brought it back the next week, with the new valve stem, and mentioned it to a different service person, that the person I spoke with last week suggested it would be taken care of. I didn’t say I wanted it to be done for free, or anything like that, because I didn’t expect it to be. This person told me it was about an hour wait time, and I said that would be fine, I would wait. I waited in the waiting room for about an hour and a half and then I asked the cashier if there was some hold up or how much longer it would be. She went outside to ask someone, came back in, and I guess my key and paper work had been sitting on her desk all along (for who knows how long) and she said she needed to finish what she was working on and would then check me out. The bill ended up being $ 70. I really thought $ 70 was too steep, especially because the service person suggested it wouldn’t take long, and had actually offered to do it for free. (Really, if the bill had been $ 30/​40, I would have paid it and never said anything.) I asked if there was anyone I could speak to regarding the communications I had had last week, and the cashier told me everyone was at lunch and I would have to either wait an hour, or I could call them back. I eventually received a call back, relayed my problem, and the service person said she needed to talk to her manager. She talked to her manager, called me back, and said that her manager claims to have personally spoke to me last week about how much the labor would cost, and that she had already given me a $ 20 discount that wasn’t reflected in the bill, and that had not been mentioned before.
No manager (or anyone) had ever spoke to me about the price, and the most upsetting thing about the whole experience was the fact that they directly lied to me over the phone. It is completely unacceptable that they would concoct this lie, over a $ 70 charge. It makes me feel completely violated and I have lost all trust in this dealer. It makes me question every dollar I have ever spent there.

I’ve had a lot of car buying experiences, some good, most bad, but nothing compares to the experience I had with Mike while trying to get financed for a commercial lease. The lack of professionalism was disappointing, and I’ve never been treated so rudely or with such disrespect when trying to make a purchase. Will never shop here again.

I started coming to this location because the service dept in Brandon one was so bad… This one just a hair better. The service department is unorganized and the the waiting area is filthy. Sweep, mop, throw away the old papers and straighten the magazines. Do something. My truck cost as much as a Cadillac! It’s like after you buy the vehicle — they wash their hands of the «customer experience» way to go Dayton Andrews!

I talked to a salesman once while my vehicle was in service. He knew I wasn’t buying anything but was still friendly and had good knowledge of the products. I have no idea if this would continue in a sales situation but it was a nice conversation.
Another review states the service cashier is lacking in customer service skills and that is my experience also. The service writers are somewhat better but still below their competition.
Due to them having my address from service I often get sales department promotions by mail. They are consistently the «enclosed is a check for 3 trillion dollars which you can use toward the purchase of a new vehicle» type of promotion and I’m surprised any dealer is still using the old trolling for suckers approach.
Anyway friendliness and sales approach seem stuck in, oh, maybe about 1975. Interestingly the other Dayton Andrews location which up unfortunately is no longer convenient for me operates in the 21^st century.
I would go to this location if I wanted to buy a car but would only go again for service if I had a situation where a repair required skills and equipment only present at a Chrysler dealer.

First off, i never post here, but feel i should have a voice. I know as everyone knows how tedious car buying is, and how the salesmen can lure you in. So it goes without saying Dayton Andrews does not keep to their word as they say they do. I went in to trade in my vehicle and lease a new one since I like to have a new car every few years. I worked with the salesman (who’s name will remain left out), who was very polite at first. I found the vehicle I really wanted and we started with numbers. No credit check, no background check like what normally happens. I felt like I was being stereotyped. I even offered to have him do it and he said no. I was trading in my financed 2012 Charger, which is something they could easily resell and then continue to make additional revenue when I returned the lease and picked up a new one every leasing cycle. We agreed on a price. Now the lease deal was for a 4×4 which they didn’t have, so he specifically said to find a similar vehicle, with the same price and he’d make it happen. So I did. Once the numbers were completed, they came back with an outrageous number, no where close to our agreement. I am a prime candidate, with a great beacon score and a long term, good paying job. I asked him to keep his word and he began to get defensive and called me the liar. I asked if he wanted to make the deal, he wouldn’t answer me, so I left. I am just disappointed, how he said we were good, and I took off work to sign the papers, though when I got there, everything was completely opposite. I will definately go elsewhere to lease my new car, unless they’d like to make good on our original agreement. It’s not like they will lose money out of the deal.

I wish I could give less that a 1-​star rating!!! Gary, service manager, was rude, disrespectful, condescending and belittling when he was questioned about the services rendered (and paid for) on September 16 yet the vehicle has been retuned to his shop two more times (October 6 and October 13) for the same vehicle symptoms and problems.
On October 13, 2014, Gary made statements such as «…I don’t know how many times I have to tell you to make you to understand»…“I told you the last time”… Then he was asked to provide records of the original computer-​generated codes from September 16 – Gary said «…the tech didn’t keep records from the initial visit»; we wanted them to compare to see if there’s a difference in the codes.
Note on our October 6 visit, we reported that the same problems exist… Gary quickly stated «…the tech didn’t see to same problems on October 6» and returned the vehicle to us. However, If we want our vehicle to operate without the reported problems we need to pay another $ 700 – yes, to take care of the (original) problem reported on September 16 and again on October 6.
To help facilitate the discussion further, we used their invoices, a description what we’ve been experiencing, and the lack of trust since we we paid for a service and now we are being informed that we declined specific repairs on October 6… The story keeps evolving…
Gary said that his tech didn’t document the original codes or kept records of our overnight drop off form — a CYA (cover your a*^) tactic. At this point the conversation «went south» resulting to still having the same problem — loosing $ 700+ on «maintenance services» (fluids) — and being told we can take our car elsewhere plus the other nonprofessional words noted above.
We continued to work with the same dealership so we wouldn’t have multiple techs servicing the car but we were ripped off financially. Additional actions will follow beyond Unilocaling — we will not deal with Gary or that service department again as long as we have a choice!

I have to update my review of the service area here. I’ve taken my car in for routine mait. twice now and both times I’ve had issues. The first time was a simple oil change and when I got my car back there were greasy hand prints all over the leather cover on my steering wheel. I pointed it out and they cleaned it up siting how busy they are. Ok, next time I bring it in for oil change and rotation I see them driving it around the lot. When questioned if it was done I was told the tech might have put too much oil in it and take it for a drive around the block to check. Wow, thanks guys, can’t even do an oil change right? So when he comes back 20 mins later I get in my car and oh look, steering wheel is covered in grease again! So i point it out and mention how careless and well… stupid…it was to put too much oil in the car. Their excujse? You got it… we’re busy and shorthanded. Ok, three strikes, you’re out. Ill go to the one in clearwater

Get my jeep serviced here. Nice people. And fast service.