Acme Air Conditioning

While Acme AC may have the lowest prices it comes with service that reflects that. Our landlord had to use Acme to repair several holes in the ductwork and reattach some disconnected ducts. Not only did I have to essentially chase down the owner, Lauren, every time I called but he never showed up once on time either. The woman who answers the phone there, whose name I didn’t catch, was EXTREMELY nice and very professional. Too bad it isn’t her company because she had to track down Lauren several times to get him on the phone to me and to ensure he called me back. If it weren’t for her, I am certain he wouldn’t have responded to our issue. That said, what company treats a potential customer that way? Don’t want the business? Then turn it away, don’t ignore people!
I was literally 9 + months pregnant with my second child and happened to be IN labor on ⁵⁄₅ when he finally came out to inspect the duct work and issue. He didn’t do anything but peek into the attic and walk through the house to feel the air blowing out of the vents. I’m not sure how he diagnosed anything or was able to give any kind of accurate quote with that little investigation but he did. Thankfully his technician who came to do the work was 1-​on time, 2-​called ahead as per our request & 3-​EXTREMELY professional and took care of the problem. The only reason I am giving Acme 2 stars is because of the technician. I was so put off by Lauren’s treatment of us that I wanted to ask our landlord to use another company. Thankfully his staff is nothing like him.

This company was not able to diagnosis or fix my a/​c unit. At the end of this ordeal I was left with a $ 200+ bill and an a/​c unit that was as broken as ever. The owner actually admitted his technicians were not able to determine whether their repairs will last! The third time my a/​c unit broke I called elsewhere and got it fixed immediately. In case you’re wondering, Florida Comfort Control, Inc. is the company that helped us finally.

The original wall a/​c units in my 60 year old home where put in by this company so when they went out, I called them up to see if the unit could be repaired. The repair man came out right away and gave us some options. Ultimately, we decided to put in central air in the home. We got about 4 different bids. We decided on Acme because they were cheaper (but not the cheapest of the bids) and they were the only ones who seemed to have a real plan about where and how the duct work and insulation would go. They spent about a week total on putting in the central A/​C and even put up with my nagging grandfather who had come to supervise them ;) Great company I would definitely use them again.