Lou Fusz Automotive Network

Since I could not even get someone there to put me in touch with the correct department over the phone, after 3 transfers and 2 holds, I think I would drive right by them to their neighbor CARMAX!

Bought my car 2 years ago. No issues with the car or body shop. Service express has been disappointing throughout. The bright spot is Jim, the service manager. Always professional and courteous, truly an asset. However — don’t think you can just decide to have your oil changed and get in today or tomorrow. The scheduling department will laugh at you (literally) and tell you they are scheduling for next week or two weeks out. Then, when you show up on time, be prepared to wait anyway. I say this as I’ve been sitting here for 57 minutes waiting. They got my car in 30 minutes late. I could see once or twice, but this is becoming a pattern. Will likely find a different dealer for service.

I premise by differentiating the Service Department at this dealership. Customers have two options in getting service at this Lou Fusz location: the main store Service area OR the Service Express Center. With that, the prior review was clearly referring to the main Service area as I have never heard ONE bad thing about the Service Express Center.
My review & rating is on the Service Express Center. I have uploaded a picture of my 2012 Malibu I bought (from the main store) last year along with my car in the shop! What do I love about the Express Center at Lou Fusz Chevy?
— I can get in without an appointment (although, I personally believe appointments should always be made to eliminate a traffic congestion)
— the service manage Jim is so quick and comprehensive
— the team respects each car and sometimes even puts the seat back where I left it so I don’t have to adjust it when I enter the car!
— the shop itself is SUPER clean — how can that be, its a mechanic shop?!
— the waiting area is indoors and spacious and quite relaxing actually
— #1: they don’t FIND things wrong with your car just to sell you something!!!
I feel any Lou Fusz dealership possess these qualities but the Service Express Center at this location is exceptionally pleasant to work with!

Service department poorly managed. Prepare to wait longer than necessary. Watched my truck being parked in the finished area. After waiting patiently for 30 mins to be called, I finally went to cashier and asked if it was ready. Of course, it was. Service Manager was less than apologetic. Luckily there are several other Chevy dealers around to take my business to.