Club Fitness

I had a terrible experience with the customer service side of Club Fitness. I was in St. Louis for 2 months this summer for my job, and I joined for those dates. The gym stipulates when you join that should you like to cancel, you need to do so online and 30 days before you are charged again. I knew when I would be leaving, so I put this in my calendar, and made sure to cancel on time. I followed through with this and double-​checked on my last day by going up to the counter, asking them to make sure my account was cancelled, and they said everything looked good.
I got back to my home in Illinois, and have been charged every month since leaving. I called customer service, completely confused as to why I have been charged. They claim that they have no recollection of my cancellation online, and therefore will not reimburse me. Additionally, I asked right then and there to cancel my account immediately, they said, «You must cancel online only, we can’t do it over the phone.» Which probably means I will be charged again, since I need to give 30 days notice. UNBELIEVABLE. The confirmation email from my original cancellation no longer exists (why would it, because the gym confirmed it with me on my last day at the gym) so I have no proof that I cancelled. It is their word against mine.
I had a nice time working out at the gym, but I have NEVER had to deal with such bad customer service in my life. I am out a lot of money, and it was never my fault. I say to you: stay away!!!

Simple place… average to most standards. Plenty of equipment to choose from, can get busy at times.

For the price, this is a good place to work out. Although it’s not very big, there is plenty of equipment to get a good workout in. I wish the had a pool.