Enterprise Rent-A-Car

The staff here is A+. They are dedicated to making sure their customer receives the highest standards of service. The rental was easy, convenient and fast.

Very accommodating staff, the cars have always been top notch.

Easy process, good car, courteous and efficient staff. Gave me the reminder call the day before and then called right away when I forgot my parking pass inside. Will definitely use them again!

Horrible. If I could give them no stars, I would.

Update– The regional manager contacted me and has subsequently dropped the claim and offered us a free rental. Regardless the exp. is listed below with this branch.
Overview– They called me and my wife liar’s despite us having photo evidence proving the damage existed before we picked the car up.
Upon our arrival there was no car and my wife had to wait
until 2pm after arriving at 8:30am in the morning to pick up the
vehicle that was supposed to been arranged. (October 9^th)
She returned at 1:47pm to pickup the vehicle. She was checked out by
Lori the manger who checked the vehicle out. My wife pointed out
damage on the vehicle and Lori indicated it was negligible and did not
need to be noted. My wife took photos of the minor «negligible» damage
on her iPhone. The vehicle also had sticky syrup all around the center
console of the vehicle.
When we returned the vehicle to Alexus Nguyen (Enterprise) (October 18^th). She told
my wife to stay in the office while she inspected the vehicle. She
returned to the desk and after reading my wife’s files indicated you
did not get «our auto insurance.» She then proceeded to threaten my
wife that they are going to collect a total of $ 500 in deductible up
to $ 1,000 for the damages. I saw these damages right after my wife
picked the vehicle up on the 9^th and these were same ones she took
photos of.
My wife was shocked by this and asked to see the damage. Alexus your
agent got down on her knees and pointed the damage out, which was
obvious road rash, which was noted at pick up.
The agent then said there was damage on the front as well. My wife
went to take a video of this. This required her having to lay down in
$ 250 dress on the ground to a video tape it, while she was under the
car a male agent proceeded to turn the vehicle on and making the
vehicle jolt towards her. We have video evidence of the vehcile being
turned on and my wife having to rollout from underneath the front.
This is beyond me why they would turn the care on or would even be in the
driver seat of vehicle nor why my wife had to get down and lay on the
ground to take video of damage that was obvious road rash, unless your
agent was uncomfortable about what she is claiming as damage.
My wife returned to the office with Alexus who indicated she would have to
check with her manager who surprisingly is the same person who checked
the vehicle out. Alexus indicated that no later than 6PM she would
call and notify my wife what was to happen. My wife called at 6PM
sharp and no answer from the office just a message for her to call
during regular business hours.
The following day October 19^th I arrived at 7:30 and
spoke with Alexus she indicated that she had already sent the vehicle
to a body shop. Obviously she had the time to send the vehicle to the
body shop but not call my wife. I was also able to speak with Lori the
manager, the individual who checked the vehicle in from the other
client and checked it out to my wife.
She explained to me the process in which they take to inspect a
vehicle and that they have vehicles cleaned. She indicated the car was
checked in at 10:47 and checked out at 1:47. The vehicle never moved
per her statement. I would imagine if the vehicle was to be cleaned it
would need to be moved potentially behind the building where they have
a hose. I have seen vehicles being hosed down there as I live around the corner.
I asked Lori who checked the vehicle in and she indicated it was her
and she was «100%» sure that she could not have missed the damage. I
indicated I wanted to give her and her branch the benefit of the
doubt. I then proceeded to explain to her I saw the damage post my
wife picking the car up and that we had photographed the damage. She
seemed to have a shocked face post this statement.
Enterprise’s response they filed a claim with my insurance never called me or my wife.
I now sit here writing this review with photos and video of the whole incident. Simply do
not use this branch. I have also heard similar stories of there St Petersburg office.

I use this location quite a bit and am always impressed with the courteous staff and great rates I get.
They don’t try to pressure you for add-​ons, and always have what I need (sometimes even throwing in upgrades at a drastically reduced rate)
I recommend always putting in a reservation in advance if you plan on renting a car here, as this prime beach location often sells out of vehicles.
I recently had an incident in which my rental car was hit in a parking lot (damaging both passenger-​side doors pretty good). Since I had the added damage waiver, there was nothing even required of me except a statement as to how it happened. Saved me 1000 dollars at least (the deductible on my personal insurance), as well as any insurance premium increases!
Highly recommended!