Wells Fargo Bank

I had a great experience at this Wells Fargo location this morning. It was a little bit busy inside, I’m assuming because it’s Saturday, so there were probably five people ahead of me in line. The lay out of the location is easy to navigate and the line forms away from the door, so even when it’s crowded you don’t feel uncomfortably close to anyone or have the line going out the door.
I was greeted immediately upon entering and offered water or coffee. I decided to take advantage of the free coffee and was asked how I liked my coffee. I was impressed that they had the option of cream or sugar and noticed there was also green tea packets.
The line moved quickly and there were plenty of tellers with open windows to assist customers. As I was leaving I was told to have a good day and the door was held open for me by the nice man in a black suit. He was very friendly. I will definitely return to this location whenever I’m around that area.

Wells Fargo:
Wells Fargo is amongst the 25 lenders who were responsible for nearly $ 1 trillion of subprime loans, according to a Center for Public Integrity analysis. They actually came in #8 when the analysis was done a year ago. Securities created from subprime loans have been blamed for the economic collapse from which a lot of families have yet to recover from.
They got bailed out and the families got sold out.
I used to go to this Wells Fargo. And I agree with the other reviewer and the fact that their sales people on the floor feel like telemarketers, except they are not on the phone, you actually walked into their house. They can be over zealous to the point of annoying, especially when you’re easily irritable. Yes, fake smiles and fake genuinity pierce through me like hot coal in swimming trunks.
The bank tellers and everyone else are friendly because they get paid to be friendly. News flash! And other than that stupid rule where you can’t cash an advanced check written in your name, for the most part my dealings here in the past have been ponticulous and the tellers here flirted with me, I have no idea why? Must be my personality and charm.

When I go inside, I always get snagged by someone to get a sales call about my PERSONAL banking even though i’m there for my job, on the clock.
But the one star is for the Drive-​Thru. My job starts at 9am. So at 8 – 8:30, I need to go to the bank. But if I have more than 3 deposits, which are small (sometimes less than $ 20) they tell me I can’t have more than 3. I’ve never held up a line (they do have 3 lanes plus an ATM), but I sat in line behind a lady who sent the tube THREE full cycles. do you know how long that takes? And I get yelled at for my 30 second task? If I find out they sign people up for checking accounts through the drive through i’m going to be annoyed. I already have the slips completed and it’s all the same account. I feel belittled and angry almost each time I go. So I stopped.
I even called Wells Customer service to complain but of course the branch manager never got in touch. I go Downtown Saint paul instead. They are really much better staff there. Never try to sell me unless it’s relevant («did you know through your employer you qualify for etc etc?») and they are fast and friendly.

Parking lot and drive up are a bit quirky, but does the trick.
We usually drop our mortgage payment off at this branch and I must say, every single time I have done this the tellers are chipper, outgoing, quick and genuinely friendly.
Because the sun was gleaming so bright the last time, I didn’t even notice the camera until the teller greeted me. I looked over and there he was on the screen. Nifty.
Not a fan of paying bills, but it’s not like we have a choice. So thanks WF for the excellence in customer service!

This is our favorite Wells Fargo. Everyone there is so nice, helpful & professional. Everyone is quick & efficient, even as lines lengthen (as they so often do in the afternoons, especially Fridays).
Just once they made a mistake & put one of my deposits in another customer’s account. They fixed it very quickly! (Always save your transaction receipts until they clear & double check the account number on the receipt.)
The parking lot is a bit small, but the drive thru moves quickly, even during rush. Or just pass by & park on the street (or Whole Foods across Fairview).

Wells Fargo is my bank. I used to liken banks to cell phone companies and television providers — none are awesome, you just have to find the one that sucks the least. The Wells Fargo on Grand has surpassed that previously held belief, and I have to say, I kinda like it. I rarely go in but when I do the lines are efficient as they can be, and the bankers are friendly. I most frequently use Wells Fargo atms or the drive thru and service at both is great. I am very happy with Wells Fargo as a financial institution.

Some really cool things about this place. There’s a bathroom as soon as you walk in before you open the lobby door. The staff are super friendly, and a few of them are Ethiopian and are very impressed that I know all about Fasika’s. It’s a very friendly vibe here. There’s always a news show on all day, and oldies are played all day, giving the staff a proper American music education. I only wish they allowed the staff to be packin because this bank has been hit twice.

I have used other banking franchises in the past, but after finding Wells Fargo, I finally feel like my money gets some respect.
They are very reasonable when I argue a fee (and usually reverse it), have great customer service in their drive-​through and inside the actual bank, AND I get interest on my checking account. Swank!