United Airlines

Cheaper is not better, but since my company accountants love low prices, I’m on UAL.
Their gate lineup is crazy though.
I wish every airline employee loved their job like SW employees do.

Definitely one of my least favorite airlines… For a variety of reasons. While today I was lucky enough to be on one of their newer planes, generally I’ve experienced planes in dire need of interior repair.
Today, my issue was at ticketing. After checking my bag (and paying the $ 25 fee as I have no status (I’m Platinum with Delta), I noticed that I hadn’t been granted TSA Pre-​Check. I went to the ticketing counter and it took 10 minutes to get the info corrected (I was first in line) and a new boarding pass generated. (Note that my travel arranger had previously provided my Known Traveler number). With a wait that long, it would have been faster to go through the standard security line.

I’m on a flight from Hell!!! United Nooooooooooooooooooo! Does that make my review long enough???
Pilot LN James is prob not the pilot you want he smelled bad getting on the flight!!!

One of the slowest United ticket counters I have ever encountered in my years of flying. I simply wanted to drop off my checked bag.
I was in the Premier Access line with three people in front of me. It took me 20 frickin’ minutes to get my turn at the counter. Apparently two of the three people in front of me needed to conduct ridiculously long, complex transactions and then physically print off tons of physical tickets and other paperwork.
I’ve been using digital boarding passes for years now, get with it folks — you’ll speed through Airports much more efficiently.
When I finally got to the counter, the United agent apologized for the wait. I commented that they need more staff. She responded that they had laid off 11 – 12 employees from their location and tried to replace them with these automated kiosks. Clearly this was not working.
Once I got to the counter, I was there about one minute and I was done.

Wish there was a 0 stars button. Absolutely the worst experience I’ve ever had with an airline. Purchased a ticket from their website, then 13 hours later something serious changed in my life and I was unable to make the trip. So I followed what seemed to be their online process to receive a refund of my ticket price and missed one line of fine print. 6 days later I’m informed that because I did not go through their refund process exactly in the order they say, and because it’s NOW been more than 24 hours since I purchased the ticket, I am I eligible for a refund. 3 hours in the phone with lethargic and unhelpful associates and still, no humanity.
I work in customer service too and I understand how simple credit card refunds are. Their website is intentionally misleading, their customer service people are air-​headed and monotonous, and their policies regarding refunds are ridiculous. I’m a person, and things happen. Grow a heart United.
«UNITED AIRLINES. We could care less about our customers»