U-Haul

I am writing this not specific to just the University avenue U-​Haul location, but my experience with U-Haul’s website and services in general.
I reserved a truck at the University Ave U-​Haul for Sunday, May 1, and through the U-​Haul website, reserved Executive Moving and Janitorial’s services for two movers, for two hours, to arrive at my home at 1:00 pm the day of the move. I picked up the truck as scheduled — the line was about 20 people deep and took about 30 minutes to get service, but I attribute that to it being the first of the month, on a Sunday, in the city. The University Avenue U-​Haul staff were quick and friendly.
I began moving my stuff, and 1:00 pm rolled around. No movers from Executive Moving & Janitorial, who did call earlier in the week to confirm they’d be there. I called/​texted the phone number I had for the mover who had contacted me. No answer. I called U-Haul’s main customer service line and sat on hold for so long I eventually hung up. I then realized I needed to have Plan B in place, so was working to secure help from friends and family, while frantically trying to call all the players in this — U Haul, Executive Moving & Janitorial,
(who contracted the movers from the U Haul site.) I could reach no one live to learn if I could obtain other assistance because by this time it was 2:00 pm, and still no movers had arrived. I never was able to talk to anyone live from any of those three companies, and received a call from the mover at 4:00 pm, apologizing that one of their earlier jobs had run longer. At that point, I had already secured help from friends/​family and was almost done. Since this happened, I have been attempting to contact someone for some kind of follow up on the issue. U-​Haul will take no responsibility and points me to
.
and Executive Moving & Janitorial have not contacted me for a resolution.
As a result of this experience, I will never reserve a truck or other services from
. I recognize the other companies are contracted through the site, but as a consumer, I expect my «one stop shop» moving experience to be just that, as it was to reserve. U-​Haul is certainly cleaning up on ad revenue for their contracted companies they advertise, and someone should stand behind the whole process to ensure cohesion for whomever rents there. At minimum, I should have been able to contact a live representative from at least one of the three sites for support on the scheduled day/​time of my move! That was the worst part — calling/​emailing with absolutely no response until two hours after, and being passed from company to company when it was time for a resolution.
Buyer beware, I guess, but not giving U-​Haul or any of those other sites my business again, and will be sharing this experience with friends and family.

Super easy to rent here without a reservation, good service and transparent pricing. Clean, brand new van. Ended up paying $ 50 for the day after tax, etc. I dropped it offer under milage and they readjusted the charge downward to reflect. They also have plenty of cheap moving supplies.

Service is punctual, reliable. Would definitely go to them again. Only thing is that it looks a bit run-​down (parking lot, inside, etc.). But they get the job done. You can count on them.

I went in last week to have a trailer hitch put on my car to carry bikes. «Jon» couldn’t have been more friendly or professional. He even offered to put the rack on the hitch, but I didn’t have it with me, so instead, he walked me through how to do it with the display rack in the store. And to top it all off, the hitch cost significantly less than if I had taken it to the dealer.

Idiots work here.
Impossible to contact via phone or online, was told multiple times by people on the sales floor and at the national call center that my phone call would be returned promptly… Spent 5 days waiting for a trailer hitch I rush shipped overnight with zero contact from the company. Finally went into to the store to speak face to face with a representative and had to read their computer screen myself to see that the hitch was in fact delivered the day after I ordered it, even though they insisted it had not reached the store yet. Cross-​country move unnecessarily postponed a full week thanks to them.
Save yourself a huge headache and choose the Uhaul location right next to hwy 280 instead! Much better service even though they are busier.

WOW– Jonathon Engnell deserves a bonus or a raise or both. He went WELL above and beyond my expectations this afternoon. I went in looking for a variety of specific sized boxes– there were not enough in stock so he went and checked a shipment in to see if the boxes were included and HOORAY they were there. He also helped in determining box needs for odd and large shaped wall mirrors and even better he engineered getting many large boxes into my not very large car. Thanks again for all your help.

We had an appointment today to install a trailer hitch. I was told it would take an hour and a half. An hour and a half later, our car hadn’t moved. They over promised and grossly under delivered.

We have had to use this location of U-​Haul more times than I can count… They always have what we need and we have been treated fairly. They also have a huge selection of boxes and packaging supplies here they do not have slightly used or damaged ones so you will pay more money for these. Upon returning the truck/​trailer it has been free of hassle too so no complaints from me U-​Haul.

I had a WONDERFUL experience at this U-​Haul location!
We literally showed up at about 7:15am, with no reservation, and walked in all like, «Hey I need a truck!» And the guy behind the counter was like, «Holy shit we have ‘em!»
That aside, the dude was super helpful, he even found a way to make sure that we got the lowest rate possible instead of paying the outrageous $ 119 that the last place had me pay for the same truck rental plus almost $ 90 in gas to fill the friggin thing! No-​no, not this time! I only paid $ 48 including gas for this truck! Screw conformity, I’m goin with Plan B!
I digress once again… The move only took about 3 hours, I only went over by a single mile and the guy basically told me not to worry about it since I put more gas in than I used.
They are honest, easy to work with, and the trucks here are super clean unlike some other U-​Haul places I have been…
Maureen, sorry you got dealt with that way, but my experience was quite the opposite! I feel really good about this location, and depending on where life takes me next, I may rent another truck here, or at least take the guys advice again :-)

Moving is never fun and can be stressful. I have never had to deal with a truck rental in the past, but figured it could not be that difficult. I was totally wrong.
I pre-​ordered a moving truck online, from this location, a week prior to my move. They automatically set it up for 7AM, thanks but no thanks. I promptly called back and asked to have the truck from 10 – 4 on a Saturday. The man on the phone said no problem and I assumed I was all set. I called the morning of my move to let them know I was running late and they informed me that I only had the truck till 1PM. I was very confused because I had just called and was told 4PM. Apparently my original reservation was not changed and I was still due to pick up at 7AM. This was of course wrong, but they were unwilling to work with me. The man on the phone said I would have a late fee of a $ 100 if I returned the truck after that time. Screw that buddy, you messed up my reservation. I asked for the manager and attempted to calmly explain the situation and his response was, I am not going to argue with you about this, you can take the truck or not. He seemed to have no interest in listening to me or helping me any further.
This was the worst customer service I have ever had in my life. The staff and owner of this location were totally unwilling to help me find another truck, let alone call another location, when it was their fault my reservation was not correct.
Hopefully not all large truck rental companies do business this way, because I was ready to reach through the phone and strangle this man.

a room full of unused boxes
a parking lot full of trucks
The last time I moved myself was when I left our rat hole apt in chicago and moved to leafy oak park and a condo waiting our elbow grease.
After that I swore I would never move a single piece of my own furniture again. That is what movers are for!
having said that, if you need new boxes, this is the place to go. not sure about the rest.
And since you want to know, I got 2 extra large 24×18×24 and two 27 inch microwave boxes (because they are double strength.