Tcf Nat’l Bank

So today at 3:20pm I go in to cash my check. I gave the teller my check and had signed it. She asked for a id and I gave it to her. She then takes it and the check and goes to the back. Talk for a minute and came back. I never had anyone take my check nor my id to the back. So I’m wondering wth was the reason !! Anyways her and a manager or some other teller comes and say they may not be able to cash my check. I asked why! All they could say was that there is no matching funds. I do not understand so I asked a couple times what it means. Never got a clear answer but the teller did tell me, if this was a fake check it would come out of my account. So I’m here thinking maybe my manager gave me a fake check but I know for sure that’s it’s not. Anyways the teller said she «can try to cash it out» are you fking kidding me. She also said if she couldn’t then it would take a couple business days. The last time I had to wait was because I was negative, which is understandable. I asked her one last time why it would not be able to cash. And her response was that I probably don’t use my account enough. Okay I’m already frustrated that you took my things in the back and said you might not be able to cash out my check. Now your telling me I don’t use my account enough. I told her straight up, I use my account every month. In fact I just use my account yesterday so excuse me but do not make up shit if you can’t back up yourself. I’m very disappointed and will looking for a another bank.

I have read two reviews for this branch, both negative. Well, yeah, I’ve been there, guys. But my experience at this particular TCF branch was wonderful. The person who set up my account was wonderful. She even remembered me calling earlier in the day about whether or not they set up accounts at this branch, which they do. She helped me set up everything; getting my card activated, setting up the mobile app, the whole bit. The experience was marred by a customer thinking that my limp was a Charlie Chaplain routine for her amusement, but I can’t blame that on TCF, can I?

This office has moved to a new building about two blocks east on Co Rd B. If it weren’t for convenience I’d look elsewhere to do business. The fact that I can go into any Cub store to access my account probably keeps me doing business with them.
The tellers at this location are the most unhappy, slow and non-​friendly that I’ve ever experienced. They have trouble saying hello, thank you or for that matter anything! I usually just use the night drop or the cash machine in order to not interrupt their day.