Psych Recovery, Inc

Was recommended by my therapist to see a psychiatric nurse practitioner here and see if medication would help my anxiety/​depression. The office was easy to find however, finding a place to sit and wait was not. In their small and crammed waiting room there were probably 15 – 20 other people waiting– it was not comfortable. The receptionists were nice and the ‘first time’ paper work was quick and straight forward.
After waiting 17 minutes past my appointment time, the provider I was going to see (Sandy Klein Hegge) finally came and rushed me into her office.
She didn’t seem to have any interest in getting to know me or my problems what so ever. She read off a list of yes or no questions without ever making eye contact and then had me quick fill out two survey/​scale sheets for mood and anxiety. 15 minutes after entering her office she came to the conclusion that medication wasn’t for me, but not after she made me feel bad about previous drinking problems and encouraging me to see if my ‘low mood’ would dissipate on its own.
I had signed release forms with my therapist previously for her to send to Sandy before my appointment that way Sandy would have a good idea of what was going on and a more full picture of what I was dealing with. When I asked Sandy if she had received those she quick glanced through her stacks of paper on her disorganized desk and informed me that she did not have them. This was annoying to me so I asked her to look again so she went to check her mail box and found them along with a bunch of other papers she had failed to check up on over the past week– this seemed very unprofessional if you ask me.
If I choose to pursue medication for my mental health again in the near future, I will absolute NOT be seeing Sandy and will probably check out another facility other than Psych Recovery. I felt like my problems (which affect my life a lot) were insignificant here and did not feel welcomed.

If this gives you any clues, my psychiatrist joined and left this practice in approximately 6 months. I suffer from bi-​polar disorder and anxiety. Before he left I had him refer me to a doctor at this clinic so I could continue my care without interruption. I scheduled an appointment with the doctor he recommended three months out. I had to reschedule this appointment due to a work conflict only to learn that since I had cancelled my «intake appointment» I was not allowed to make a new appointment nor be seen by any other providers at Psych Recovery, Inc. This policy was made by the clinic administrator. This is rather scary and dangerous. It really concerns me that a psych clinic would limit and deny mental healthcare to an individual seeking it. I will not be pushing the cancellation issue as I will absolutely not be seeking care at this clinic and do NOT recommend this clinic to anyone.

Psych Recovery has only made me worse. All I need are medications to keep me sane, but they don’t care enough to make sure I get even that.
Psych Recovery always denies refills without any warning, leaving me no choice but to go off my meds until I can get in for an appointment, which of course ends up being weeks in the future. If they cared at all about the welfare of their patients, they would call them and tell them that they need to come in soon, or risk having their medications cut off. But that would be a crazy pipe dream, as Psych Recovery doesn’t even have the common decency to call you and let you know when they deny your medications.
I have at times been able to get the medications temporarily until the appointment. But I had to hound the triage person over and over until he would actually deign to talk to me.
This kind of callous disregard for my well-​being would be awful if it were a phone company, but coming from a psychiatrist’s office, in the business of helping especially vulnerable people, it’s downright sadistic. It is as if they want their patients to commit suicide.
Because there is a general shortage of psychiatrists, they can pretty much do whatever they want and still keep their jobs. (Never mind that their jobs could be done by pharmacists.) So you might have no other option than Psych Recovery to get the medications you need. But at least try first to get them through a GP’s office or any other place that will occasionally lift a finger to make sure you stay alive.