North Oaks Tree Service

Really not impressed with any aspect of the «deal» we purchased through Angie’s List for this company — $ 199 for $ 400 in tree services.
I purchased the deal, then send a detailed description of what we wanted done and the times and dates we were available. I received a message back a day or two later that simply instructed us to «call Keith» — essentially an automated message. Glad I wasted my time picking out availability and describing what I needed.
My husband called Keith a week ago and set up an appointment for today, and told him the basics about what we needed done. He didn’t mention any concerns about the stump removal we requested.
The appointment was for 11 a.m. No show from Keith, and he didn’t answer my husband’s calls. Eventually arrived 2 and half hours later, and called my husband (who was out running an errand) that he couldn’t do the work in the backyard. No clue why.
He said they could remove two stumps in our front yard and do some trim work… TWO WEEKS from now. Our appointment was today. I understand that they must be busy, but this was just bad customer service all around. Not even a phone call to explain being late or not being able to complete any real work on the property today — just a message after the fact.
I noticed they have another deal up now as well… why they do this when they are obviously way beyond capacity is beyond me. Fail.
I’ve requested a refund of the deal, and won’t every go near these guys again.