National Tire & Battery

I had my BMW serviced here. Just a simple oil change, tires rotated, new wiper blades. When I picked up my car, there was a HUGE door ding/​scratch on my car. I immediately pointed out the damage, and it took weeks to be able to talk to the General Manager who basically told me, «too bad, you can’t prove that we did that». It was on the drivers door, and wasn’t there when I dropped it off about two hours earlier.

It was the worst garage experience of my life.
I had a slow leak in a tire and brought it there. They «fixed» it and charged me $ 30 to fill my tire. The next morning it was flat again. I took it back and they filled it again and monitored it until the next day. I called, and they told me the tire was fine, but another tire was flat and «shredded,» so I needed a new tire. Amazing that I had never had a problem with that tire EVER, but right at that moment it was bad and needed to be replaced, lucky me! I told them I couldn’t afford it and bring it to an actual mechanic for a 2^nd opinion. They offered to put my spare on so I accepted.
I brought it to my regular mechanic, told them the situation, and they immediately knew the problem, I told them there was a problem with the other tire, but when I opened my trunk to show them, there was a rim with no tire! They stole my tire!
I didn’t know what to do except give them the worst possible review I can think of.
Avoid this place!

Reservations here are meaningless. They booked three appointments for the same time slot, when they only had one mechanic on duty. That blows.
Update: I’ve added 2 stars to my original review. Despite the scheduling snafu described above, the guys on duty made it right by getting to the work as fast as they could and completing it within an hour of my arrival. On top of that, the manager comped the tire repair (I was in for a nail in a tire). So, kudos, guys, and thanks.

I don’t often give a 1-​star rating, but I couldn’t find any reason to give more.
I came in to NTB to have my tires looked at as the tread was extremely worn at less than 30k for tires that were rated at 70k. We waited for at least 5 minutes at the front desk. No one came out front so I actually called their store while standing there, at which point someone came up front and didn’t even apologize.
I was told by Dee they will contact the dealer and get back to me with the warranty as he agreed the tires should be warrantied. Three days later I contacted him and he said he left the company a message and is awaiting a call back. Another week passed and I still didn’t hear back.
I then took my car to a local shop, dropped my car off and literally within two hours I received a phone call detailing the warranty information after the tire guy spoke with the manufacturer.
I almost think 1-​star is too generous. Too bad zero isn’t an option.
My advice, check out All J’s Tire.

I had my oil changed today. The service was quick and the employees were polite, helpful, and fun to work with! My oil change was under $ 30 and I’m really happy about the whole experience. Thanks guys!

These guys are fantastic! Prompt honest service. I once took my car in to replace a flat tire. They checked the tire, determined it was repairable and charged me nothing! I’ve had batteries changed, oil, and bought tires from the in them past and ALL transactions were extremely positive! Love this garage!

As other reviewers have commented, i wish I could use negative stars (any positive ratings for this shop does not seem accurate or fair).
My simple story — brakes noise grind. Likely need a rotor or pad; maybe something simple as gravel got caught in the wheel. Called 10 AM, asked for appt. — spoke to *John*. He said he is completely clear after 4pm. Great — I’ll bring it early (3:15 I was at the store).
BTW, the name is National Tire and Battery (this is important to remember).
I said I setup an appt.; not in the system. Logged me in as a walk-​in; who cares, as long as they work is done. Not busy, one car in the bay, at least 4 people working. I requested my tires rotated and check my brakes. Three hours later, no call. Oh, that’s right — they «had a mechanic go home sick», «they’ll get me done today», «it’s likely the problem that the caliper is seized» oh and my favorite when I asked if they can get it done the NEXT DAY (keep the car) and the service manager John indicated «i’m not sure i can get the part; i’m at the *mercy* of the parts driver». This has to be a joke. How can an auto shop (remember — «National Tire and Battery») be at the *mercy* of a parts driver? I would never, ever consider this shop for work. Ever.
I’m not going back. $ 450 is not worth it.
Oh, one more thing: they are called National Tire and Battery — they *might* be able to do these; if you do, I wish you luck. Plan on a couple days because you might be at the mercy of a parts driver. Looking at some of these other reviews, it looks like they don’t have tires and rims (read the reviews) for some customers. I didn’t think auto parts and service was really this complicated — at all.

Went in the morning, they were busy. Scheduled an appointment for 6:30pm the same day. Came back at 6:30, and was told that there is an hour and a half wait, with two oil changes before. Left.

We paid for the 5 year alignment service. Every time we take the car to get an alignment NTB give us the car back with a new problem. Always! Last week was the last time I take my car to this place.

I was last customer in for the day and was helped politely and promptly. Overall, just good guys to talk to and they got my oil change done fast. Definitely recommend these guys if you’re looking for something quick and easy.

My mercedes got a flat tire on one of the coldest days right in front of NTB. I think the universe was with me. Calvin was such a kind gentleman. I was a little upset because I knew my husband would be upset about the impending fact that we would have to buy new tires as we kept filling one tire up frequently. Apparently it had two nails in it.
Calvin was so kind and has such a nice presence, that I immediately calmed down. The service we got was top notch. Calvin had to search for special tires that fit our mercedes and the price point was pretty good as well. All these guys were very friendly and the service was superfast! Thanks again calvin.

I got a flat tire two stop lights away and made it here around 7a on a weekday morning. Calvin is who I interacted with the most. Car repairs are never on the timeline they say. This was true in this case. Though they thought they could have my car ready by the end of the day but they couldn’t. I went to pick it up and they said they had to order out for a tire and rim. I was not aware I needed a rim until this time. However, the staff clearly communicated to me what they could do and gave me a better timeline. The next day, the tire and rim that would match my car were not available and I was going out of town. So they stored my car while I was out of town so they could replace the tire and rim with what matched the rest of my car. I guess it was good thing as there was a snow emergency when I was gone. I picked up my car upon return and my battery was low so they gave a charge. They also threw in an oil change for me since my car was not ready as they said it would be.
To be fair, my tire got a flat during one of the rounds of the Polar Vortex when a lot of tires were getting flats. So they place was busy. The communication was not always the clearest in terms of when or if my car could get fixed. But in the end, they did a good job for the circumstances and Calvin was pretty helpful. I’d go back and work with Calvin on any needs as he was pretty straight in pricing info and what he charged me.

While car maintenance is never cheap, the customer service was fantastic. Billy and Calvin were very professional and honest about what my needs were for my vehicle.
Was able to take advantage of a «2 for 2» deal and ended up spending less than $ 500 for four new tires, an alignment, and a warranty for the year (expected longevity of the car).
Vehicles are investments and spending a little more for the service offered at the Highland location is well worth the extra money. They got the job done and had my car ready when they said they would. I am pleased and would recommend their shop to friends and family

Had an oil change done. Was told that the front tires, although new, had a wear pattern that would cause less than optimal life so *Gary*? suggested an alignment. I agreed, he also called and suggested a ‘tune-​up’ (plugs wires all that jazz) i declined because I do all that myself or have had it done previously, to be fair at 120k miles on an 02 focus i don’t blame him for asking about it. $ 215 for unlimited alignments for 5 years and an oil change isn’t bad, an alignment alone is ~$ 100.
My advice going in to the place, 1) Make an appointment online 2) know your car and what has and has NOT been done. (Keep a flip notebook in the glovebox of any maintenance and mileage when it was done!!!)

Unfortunately, I have to degrade my original review. The brake job that they did was awful (new pads + rotors). I had to take it back four different times after the original job to correct either screeching, clicking, or shimmying issues. Three of those times was within a 24 hour period! Finally, they just replaced everything again, and upgraded the rotors to the next level. How nice. I don’t think they replaced the rotors to begin with, but probably just turned them and charged me for a new pair. Needless to say, I will not be going back.

I had never been to NTB, and went there when my tire blew out and I could not get the spare off. The guys at NTB were fantastic. They took off my spare and changed my tire for free, and the manager of the store gave me some great advise for next time I get a flat. The manager also said he is trying to gain long-​term customers, and with the way I was treated he has definitely earned my business. I strongly recommend going here.

After my past two experiences here I need to downgrade NTB to one star. What makes me go from being a fan to Eek?! Their service and inability to schedule people for service — If you have excessive free time on your hands, stop in here.
In my original post I mentioned a long wait time but since they comped my oil change, I thought that’s awesome, that great’s and I will return as previous experiences were good. But the really long wait for an oil change wasn’t a one time fluke it’s their new norm.
At the end of January I called same-​day for an oil change appointment. It was a Saturday and I knew that it would most likely take awhile but if I called ahead they could schedule me in and I wouldn’t just be getting in line behind whoever showed up. They told me it would take about two hours as it was busy. I thought with a book and a beverage I could hang out and get caught up on my cheesy romance novel.
I arrived 15 minutes prior to the time that I scheduled. I talked with the person at the counter and checked my car in. Fast forward 2.5 hours, my car still hasn’t been taken back and I am getting pissed. 2.75 hours later one of the service people come over to say that they are sorry and my car will be going in the bay in the next 5 minutes. 30 minutes later my car was STILL in the parking lot. Ugh! I went up to counter and asked what was taking so freaking long. The guys apologized and said they were really busy.
Yeah, I understand that it’s busy, but it’s a freaking oil change not some complicated repair. Additionally, if you were unable to get my car in then just say so and I wouldn’t have wasted my time sitting there for over 3 HOURS. Seriously.
By this time I was so upset and in tears that I asked for my keys and I left. So many will ask: Why go back? Well, when I bought my car I purchased their tire alignment package and so I feel trapped there…
The next time I went in, because I still needed the oil change and tire alignment, I stopped in just to make an appointment and to express my extreme displeasure at my wait the previous visit (where no work was performed…) I asked if they were just doing an oil change why they heck they take so long. (Because I could always just wait on the alignment until my next visit…) The guy indicated it was because of their extensive checklist.
I got an appointment set up for the following Friday. I could go to Caribou up the road and study while they completed the oil change, rotation and alignment. They told me it would be about 2 hours.
2.5 hours later they call me to say that they are unable to do the alignment because the tie rods are bad and it will cost me $ 811.00 to repair. I asked if it was a safety concern, they indicated it was not. I said to not do the work and picked up my car with the completed oil change and tire rotation.
In regards to their –extensive– checklist, give me a break, if that’s the case then why did I run out of washer fluid within 2 weeks of my oil change.
So my plan of action is to have everything but tire alignments done here, that way I can get my money’s worth from the package I bought but to minimize the amount I have to deal with this service.
Unfortunately, for them, they have just in the past month missed out on a new alternator and wiper transmission.

I’ve been going here for about five years (it used to be a Tires Plus) primarily out of convenience since it’s walking distance from my house but also because I think the manager Billy is a really nice guy. I’ve had tires put on here, a water pump, two starters, plugs and wires, wheel bearings, and dozens of oil changes.
Cars are like anything else. A little knowledge goes a long way. They’re a chain auto shop and get stuck having to push the corporate sales pitch. Of course they want to sell you the «premium» oil change every time; they’re a for profit business.
Overall I’ve been pretty happy with their service over the years.

Horrible customer service. I went to get a leak in my tire fixed, and was told that they were «too busy.» I asked if I could leave my car over night to have them take a look at it tomorrow and was told that if I brought my car back at 7am the next morning, they may or may not have time to look at it before they close at 6pm. Next I asked if I could make some sort of appointment for them to check my tire in the next few days and got the same response — too busy. I was practically begging them for my business and was treated like I was an inconvenience! I got in my car, called Tires Plus on Snelling, spoke to a friendly employee and made an appointment for the next day. Ridiculous.

Do not ever go to this place, these morons almost wrecked my car! I went there for an oil change and on my way back home when i stopped at a light, i noticed a small amount of smoking coming out of my hood. I couldn’t figure out what the smell was but when i got home and popped the hood i realized they had opened the radiator cap and sprayed antifreeze everywhere. So I just sat there and let it burn off, no biggy i thought. Then i went to shut off my car after the smoke stopped and that’s when i noticed the problem.
Some idiot had opened my radiator and let all of my anti-​freeze leak out and then didn’t replace it! My thermometer was almost at the ‘H’ which is extremely bad. The thermometer merely getting that high can do irreparable damage. The fact that the fluid was not replaced and someone had taken that cap off means one of two things. Either A.) Some shady mechanic was trying to sabotage my car so they could make an extra buck or B.) They have some absolute morons working there. Either way, stay the hell away from this place. I went in for a simple oil change and these Einsteins almost destroyed my engine.
STAY AWAY, YOU’VE BEEN WARNED!!!