Maid Brigade of Minneapolis/St Paul

I have used Maid Brigade for monthly cleanings as well as deep clean before and after selling our house. They have always been efficient, thorough and friendly. Our apartment looks, smells and feels great after they leave.

Albeit there are only two people in our home and it is an easy clean up, I have been very pleased with Maid Brigade. I had never used a cleaning service before and was skeptical since I am a persnickety housekeeper. I am impressed with their service and am glad I made the decision to choose them
BP

Bad experience — so ashamed of how much a one-​time clean cost us and the cleaners ruined a rug that we had to throw away. Our quote for a one-​time clean for a tiny (less than 1000 sq ft) house was $ 179 – 298. Like other reviewers, we were charged the highest possible amount (over $ 320 with tax). We waited outside the back door to meet with the supervisor during the cleaning, but she came and left through the front door and we didn’t get to walk through the house with her as promised — maybe just miscommunication, but frustrating. Cleaners were lovely young women, and we were pleased for the most part with the cleaning– spots were missed, they didn’t do some of what we’d hoped, but had it been half the price would have given 3 stars — the cleaning was fine but I’d never hire them again, even at half the price.
But in our basement they either washed our shag rug with water or spilled a great deal of water on one corner, and a week later it was covered in black mold. We were out of town and our house sitter sent photos then treated the rug and ground to get rid of mold. Because of the extensive damage to the rug, we had to throw it away.
I contacted maid brigade much too late (my fault — we were out of town and just thinking about the excessive cost and bad experience made me feel so angry and ashamed — I kept putting it off to deal with later), asking if there is anything that could be done to make this right. They said no, sorry, nothing. Had I called back the day after the cleaning they say they could have done something.
Do not hire them for a one-​time clean unless you want so-​so service at exorbitant prices. And if you do hire them, do a very thorough check after the cleaning and call right away if anything is wrong — don’t make the mistake I did and hope the whole horrible experience will just go away!

TO CONSUMERS READING THIS REVIEW:
MAID BRIGADE = FRAUDS!
POOR QUALITY CONTROL! POOR CUSTOMER SERVICE! LATE ARRIVAL! HAD TO RETURN NEXT DAY TO CORRECT MISSED ITEMS! POOR WORKMANSHIP! POOR MANAGEMENT!
To re-​emphasize Haven H’s review … we had a VERY NEGATIVE EXPERIENCE with Maid Brigade. I would never recommend this company to people, especially those looking for a «move out clean.»
We own a home in MN. It is a rental /​investment property and is located in a Minneapolis suburb.
Our tenants moved out on June 6, 2014 and hired a maid service to come and do a «top to bottom cleaning».
After our tenants recently moved out, I used the opportunity to make repairs to the property and was there for 2 full weeks. When I arrived at the home I felt that the tenants maid service had done a sub-​standard job and decided to hire Maid Brigade to come and do the job again.
I received a quote from MB for a range between $ 398-​$ 568. Obviously, I was expecting the actual cleaning charges to be towards the lower end of the estimate since another service had already done a cleaning and what remained was some detailed work and touch-​ups. I also thoroughly scrubbed the carpets while I was there and that was only two days before MB came to do the final cleaning so they didn’t even need to bother vacuuming.
After Maid Brigade completed the work I received a bill for $ 603!!! REALLY!!! What exactly did you do that took that much effort??? There wasn’t even any furniture in the house that needed dusting. All of the refrigerators were spotless.
Provided below for your reference is a portion of an exert of an email that my wife sent to MB:
We used your service, because we were familiar with you. When my husband signed the quotation, it shows a wide range of costs. We had no expectation, based on the fact that it was in pretty good shape when you got there, that you would automatically use the high end of the estimate. To me this is consumer fraud.
We are extremely unhappy and the feedback that we received from our property management representative following his inspection of your work really topped off our opinion of Maid Brigade.
The fact that your team had to come back the next day really says something as well, in terms of the poor quality of a $ 600 service! I have no issue warning other consumers with my personal opinion of your services and the pricing scheme you have in place.
We really feel taken advantage of, since we weren’t present at the completion of the work /​service and that is the worst part, after being a regular customer in the past.
Obviously the bill is paid and you received your money. I’m left with a very sour taste, especially with your «less than customer service focus» response to my husband. You basically, did not address his concerns, and said, oh well, you signed it, it’s your liability.
You really don’t listen to your customers.

When getting an estimate, the office team was pleasant and helpful. They did not set any prices as they had not seen my home, but they gave me fair and decent estimates. They never made any promises that they did not keep.
Cleaners showed up within the 3 hour window that I was quoted and started working immediately. Everything sparkles! We have 2 pugs, a very old dog, 2 birds and a cat and nearly every piece of fur that is not attached to a critter is gone!
They were nice, professional, efficient and cleaned places that I would not even have thought of. I spent hours cleaning my shower and could never get the «stains» out. Well, they did!
Our place was bigger (or messier) than they expected so they sent in a 3^rd cleaner. The supervisor came to make sure we were ok with the overage charge but it is still within our initial estimated price (which was a pretty wide range).
There is no possible way I could ever have the whole house this clean at one time. When you work full time, once you finish the third task, the first thing you cleaned is dirty. Now I WILL be able to keep up with laundry and have energy to spend on other things that I value more.
I plan to have Maid Brigade come in once a month. The staff is fantastic and kind, in addition to being efficient and hard working!

I have been using Maid Brigade for about a year now. I am impressed with the fact the staff is punctual and thorough. I also get updates if the time changes that they will be arriving. I recommend them to others.

I had a very negative experience with Maid Brigade. I would never recommend this to people, especially those looking for a «move out clean.»
We hired them to do a move out clean before we list our house and told them they would be coming in on the last day we are there.
I provided a list of suggested cleaning areas, but those were not addressed completely, and other things were left completely undone.
Examples of insufficient cleaning:
Stairs left cobwebby and dirty
Sink in basement not cleaned, plenty of crud and dust left for me to pick up
Was told my porch could be done, but the cleaning team refused to do it based on some kind of policy (which is fine if they have a policy, but I wasn’t told this), so my porch was left muddy and dusty and with bits of trash
The splashes on the wall to the left of the sink left there, you know the toothpaste and face wash water that inevitably escapes. I got to scrub that off.
Closets left untouched, unmopped, unswept
All the little corners in drawers and edges around appliances — you know the stuff that says «thorough» and «I am ready to be on the market» and «I am well cared for» — was ignored.
All cabinets left untouched, even though spills were evident in a cabinet we looked at together
So here’s how this played out. They arrived late, so I had to leave before they are finished. It’s holiday time, so I leave what I think is at least a decent tip of $ 50. When they leave, the lock a part of my door I did not ask them to lock. I get a $ 140 locksmith bill. I arrive home at night for this portion of the evening, and once I get in I have to start cleaning cupboards, floors, and closets.
Y’all. It’s late. It’s my last night in my home. This is not how I want to spend it. But I have to clean because I leave the next morning and it simply has to get done.
I call Heather at Maid Brigade the next day and let her know how this story plays out. I am charged on the higher end of the estimate for the job. That’s fine, but it’s really starting to feel sour since so much work was left incomplete.
The only recourse is a return cleaning I am told. This is a totally inadequate option for me, a «move out clean» because… I have moved out and, given the circumstances, I was already forced to do the re-​clean myself.
Maybe that’s her corporate policy she has to work with. I get it.
Nevertheless I feel shafted, like I spent way too much money, and I would never trust this company with an important clean.

My experience with Maid Brigade was wonderful! They cleaned my apartment thoroughly when I moved out. The staff were very friendly and professional. They did a walk-​through with me when they we done and everything looked great. They told me that if anything hadn’t been cleaned to my satisfaction, they would come back within 24 hours and take care of it for free. I would use this service again in a heartbeat.