Lighthouse Moving

Let me start by saying that I didn’t want to hire movers, but my wife insisted. I was very impressed; the movers disassembled and wrapped everything, taped the power cords to every electronic, and reassembled everything back at our new house. Money well spent!
I would recommend them to anyone, especially those worried about the high cost of hiring movers. We called three other places and they were all more than $ 350 higher than Lighthouse.
I see one review said they were a day late. There isn’t a written contract as some other pricier companies offer, but we had three days to move out so coming the next day wouldn’t have been the end of the world to me. And I’m sure that’s extremely rare. They were on time for me.

One day late! Yes, you read that correctly. If you want your move to go smoothly DO NOT hire Lighthouse Moving. John the owner is old and confused. He cannot keep his crews and scheduled moves straight. I called a month early to schedule and I was given an arrival time of 2:00 Saturday. At 1:40 I was told by John the guys were leaving Hopkins and after their break they would be at our condo in an hour. At 3:00 I called him and he was definitely confused. He said the guys were unloading a high rise and it would be a few hours. High rise in Hopkins? I reminded him of what he said at 1:40. He just kept rambling on and on, and I realized then he sent the movers to another appointment. He realized it too, but he offered NO APOLOGY, NO SYMPATHY, NOTHING. All he did was make excuses, talking over me, and blame the homeowners for lying about what they had to move. Desperate, because at this point no other movers were available, we decided to wait. I have never felt so mad and helpless. It was not what I needed considering moving is stressful enough. Around 6:00 John called and suggested we wait till Sunday morning, because the guys already had two moves for the day. What choice did we have? What about the appointment I made over a month ago? What if we had to be out that day? Still NO APOLOGY, NO SYMPATHY, NOTHING. When the movers arrived they knew about yesterday’s situation and said John overbooks ALL THE TIME and wanted us to know it was not their fault.
Don’t risk your move being delayed by one day. Hire a professional moving company that honors their appointment and believes in customer service. This is not my first time hiring movers, I know what to expect and this was the worse experience I have ever had. I don’t know how Lighthouse got an A+ rating through Angie’s list or any of the good reviews on reviews on Google and Unilocal,but I am here to warn you to AVOID LIGHTHOUSE MOVING.

They quoted us 4 hours and it took them over 9 hours to move our small house when we had all of the boxes packed and on the main level ready for them to bring out the door. The movers were slow, the customer service was poor and we were unfortunately very disappointed with them.
Two of the movers were an hour late and the third was almost 2 hours late. When you start a move at 4pm (because we were quoted a 4 hour move) and you don’t complete it until 2am, it is pretty frustrating!
Added note: we were completely honest about the size of our house and that we had a storage unit. We discussed the number of bedroom, furniture, and size of our storage unit. You can only fit so much into a small house. This is a classic case of a moving company underbidding you to get your business and then have you up against the wall in the middle of your move with your stuff in their truck telling you it is going to take more time. You then have no choice. I also have the email that I sent this company if anyone wants to see it.

I was moving from one house to another about 2 miles away, and I knew I’d never be able to move all our stuff myself. Our previous move one year earlier and been with a big national company and had been a horrible experience. Just unbelievably bad, and so expensive. I knew I didn’t want to deal with one of the big boys again, so I began searching on craigslist for ads. Of course that led me to a bunch of junk, but also to some legitimately licensed moving companies.
I narrowed it down to three companies and got quotes from each of them. In the end I went with Lighthouse Moving because the owner, John Hathaway, was responding to my questions himself, and the level of communication from him was much better than the other two companies.
I am not sorry that I chose them.
I hired them to provide a team of three movers and a truck, at a reasonable hourly rate. All three guys works really hard. There was definitely no going slow to pad the time. They did a decent job, and treated me with respect, which is a lot more than I can say for the horrible movers from the big national company.
I tipped them willingly, and I’d use them again in the future.