Lancer Service Auto Care

From Illinois visiting St. Paul for figure skating championships, car would not heat and Lancer was only two blocks away from hotel. Got car in quick and they discovered the problem. Now I have heat. They did a great job and I would highly recommend them for any service and repair.

Being a self-​employed business owner myself, I truly now the importance of reviews. Good or bad.
This place is a Big 5 Stars thumbs up!
If you are searching around trying to figure out where to put your vehicles trust into, believe me, this is the place!
I was recommended to go here by my brother-​in-​law from over in Wisconsin. He talks to all the gear head guys over there and this was the place to get a performance tuneup on his new Camaro. He was very satisfied with the custom tune and told me to get my new truck looked at from super tuner-​Carl.
Carl custom tuned my new GMC Denali 6.2 into a…, Much better performance truck than stock.
His is very knowable and a easy guy to talk too.
Don’t hesitate to give this place a try, you won’t be disappointed.

I purchased an F150 truck a couple of weeks ago and I could not have been more satisfied with the entire process. I worked with Bob B. and it could not have went better. No pressure, very knowledgeable, did not rush me, and answered all of my questions. When it was time to deliver the truck to me, they were backed up in the shop and were not able to detail it, only run it through the car wash. This was out of Bob’s control. He told me that when I brought it back to have the spray in liner and cover installed, that they would wash, detail and fill it up with fuel — which they did, thank you! I love the truck, the service department is great and the sales process was exceptional.

Will never go anywhere else. Friendly and knowledgable staff.
I’ve been coming to Lancers for several years now and have always been taken care of. They make solid recommendations for impending service requirements but are never pushy.
One thing I particularly like is that the front office workers are in the same room as the waiting room– meaning if I have questions or concerns they’re right there to talk to.

Carl Thomas and Lancer have not only competence and high standards but they have great customer skills also. I have had cars I wanted to purchase brought to them for a very through inspection, and they were excellent. I recently had a different style than the seller of the car I was purchasing and Carl and his team absorbed some drama with grace.
I trust their work, they are straight with information, and they do so with friendliness. They just put the new plates on my new to me used vehicle just as they are helpful. They definitely restore my faith in humanity.
I highly recommend their shop.

In what was the biggest mistake I think I could possibly make, I accidently had my timing belt and water pump replaced after having it just done a few months ago (at a different place). Needless to say, this wasn’t a cheap accident. Once I brought it to the attention of Lancer, I worked with Carl, the owner, to come up with a really good solution. In what was a very disheartening mistake, is now all good. As I said to Carl, I think he just restored my faith in humanity a bit today. These guys are nice and you can trust them.

iam a hard-​working-​blue collar guy — my money means a lot to me– that being said; my cars that i drive –to me are a matter of safety as well as transportation– i never feel like iam in an unsafe vehicle while my cars are under Lancers care. My partner Doug and i have both had our cars cared for Lancers since 20 yrs now — (damn, its been that long !) anyhow — while they are not cheap — they do good work and they take really good care of their employees — and that means a lot to me too — cuz i dont want to give my money to someone who doesnt «share the wealth» with the people who do the work ! — you’ll never find a better working crew — who care — and for the ladies and gay guys; this garage has the finest men’s «asses» you could

I own an expensive car that has exensive parts, so when I need to get something fixed, I usually do some research to pinpoint what the problem is and have a shop put that part in for me. I call Lancer and and ask them to do the work. Thier response is we charge $ 109 per hour plus ½ half more if we put you part in. I ask why, and the response is «because thats how we make moeny.» Honestly, I don’t care how they make money. Thats not why I am bringing my car in to get fixed. I am the customer, and if I decide to use my own parts that is my right as a customer. Considering my time constraints I decided to go forward with the work anyway. I bring the car in, and the guy behind the counter adds insult to injury and states «if this is the wrong part, we will will charge you FULL price.» Not only do they overcharge me to put it in, but now if they «find out» it’s the wrong part they charge for more than the time they put into it? Wow… I have been to numerous other shops in the twin cities and have NEVER been charged an inflated rate for bringing my own part. Only not being covered under warrenty which I understand. Based on my experience, I would never give another give Lancer a cent of my money again. Words of wisdom, treat your customers with some respect, and don’t remind them why your trying to make money off of them…$ 250+ for 1−½ hours of work?

How good is Lancer Service? Let’s just say I transported my car 10 hours to get it serviced by Carl (owner/​operator) and his team. That alone should speak volumes to the quality work that they do when servicing your vehicle.
For some context, I own a highly-​modified street car that is designed specifically for performance. It is tuned with very tight specifications and getting it to run optimally requires deep knowledge, skills, thoroughness, precision and most of all, critical thinking when diagnosing (e.g., taking time and effort to really identify the root of a problem rather than jumping in and assuming something is wrong. Trust me, this happens often at other shops). In fact, I was leaking oil and thought for sure it was my oil pan. I had conviction that it was the problem and wanted them to change it out for me and replace with a new gasket, but because they had the discipline to be extra detail-​oriented, they inspected the entire car and found that it was a simple oil pressure sensor. Saved me hundreds of dollars, turned it around real quickly (in the same day) and was in constant communication with me throughout the process. If peace of mind is your thing, you’d regret not giving Carl and his Lancer Service team the opportunity to show you.
Don’t even get me started on the customer service. Like none other I’ve ever been to, they treat each customer as an individual and really personalize the experience. I mean, what other shop gives you a 1:1 call to check up on your satisfaction and follows up with a personal handwritten letter mailed to your home?
Overall, I highly recommend Lancer Service. In fact, I have more work to do on my car and traveling 700 miles to see them again. Whether it’s a minor oil change or large engine performance work, hit them up with any of your vehicle service needs. You won’t regret it!

Great place to take your vehicle for service! They are all super friendly AND knowledgeable. Very clean waiting area. They keep me up to date with my vehicle’s future maintenance so I am prepared when it is time for more major work than an oil change. Highly recommend!!!

I have been to several auto repair shops since buying my first car many years ago, no other shop compares to the knowledge and dedication of Lancer Service. I started going to Lancer for an oil change on my Audi and they quickly became the only shop I trust to do all my maintenance and repair– the mechanics and service writers knew more about my car than the dealer! The shop is immaculate and so is the service, I truly cannot say enough about how great Lancer Service is. Highly suggest everyone with a car or truck stops in, if even for a set of wiper blades! As soon as you walk in to Lancer it’s obvious customer care is a top priority

These guys are great. Only auto service that I’ve never had an issue with!