Jiffy Lube

There has been a big improvement with staff. He opened my car door and the women worked out a deal if she didn’t have the lights for my car. I am very pleased. The woman was so helpful. The gentlemen was very nice. Such an improvement.

Holy Cow… horrendous customer service!
I pulled my car up on my lunch break on a Monday afternoon and the rep came out to get the mileage off the car and asked me what I wanted done on the car etc… the associate sounded like as if she just got out of a fight with someone and was shouting at me to ‘stay in the car, & tell me milage’ when I was inthe car. She said that 3 times, as if I did not understand her the first time.
Anyways told the lady the mileage and told her that I just want a regular oil change to which I got a reply that there are ‘many’ customers before me. Asked her how many and got ‘many’ as an answer again. When I could see that there was only one car inside being worked on. Maybe they were too busy up selling the customer all the items that they didn’t need.
At this time, I just had it & put the slip down back in the shop with the lady (she placed a slip on my dash with the mileage of car) closed the hood and said good bye and went across the street to Valvoline.
Moral of the story… Jiffy step up your game or people do have other options where they can take their vehicles.
Disclaimer: I paid almost twice for an oil change at Valvoline then it would have costed me at Jiffy. But I still went there… lol, that’s how much rude the lady was who talked to me at Jiffy.

Fast, friendly and cheap. I just wish they would stop trying to up sell.
Last time I went to valvoline and I was not impressed.

They told me they’d have to take my bumper off to change my headlight in a vw gulf ugh no

Abrasive, inconsiderate service. Thankfully I realized this before service started. Closed the hood and left, never to return.

Just moving up here from Des Plaines, IL I was expecting the same expert and courteous service I received down there. Unfortunately this was not the case. After being told my license plate bulb had been replaced along with a brake light bulb for a total of nearly 60.00 bucks including oil change I noticed the license plate bulb was still out. Returning to the shop I was told that for the price I paid I was given high mileage oil which accounted for the high price. I never had used high mileage oil in the past and the quote was done on his hand held cell phone calculator and no effort was made to look into my account to verify the charge.
A bulb was placed in my license plate socket and i was told it would be another 12.00 bucks. Upon entering the customer service area the brother behind the counter attempted to make it more reasonable and only charged me 7. All things considered I decided to try them again in a couple weeks.
I was told at first to come back in 45 minutes since there were 2 cars ahead of me. When I came back as I promised I was told by the same person that ripped me off on the bulbs that their pump was frozen and no oil changes could be done. WHAT???
OK I left and went elsewhere.
I then had discovered that I needed an oil change quickly in the morning before I went to work at 8 since my oil was low and in an emergency I added a quart of ¹⁰⁄₄₀ to make it there in the morning at their posted opening time of 7 am to get the right viscosity oil in asap. I arrived at 7:35 and the place had not opened yet.
I will never go to that location again and encourage everyone to not waste their time and hard earned money with a crew… excluding the brother… that could care less about making the customer happy or servicing them with complete honesty. Beware!!!

Just had the longest oil change ever. They need to organize their routine. It’s not working.

I normally go to my employer-​owned auto center, which is one of the perks for working on a corporate campus of a $ 16 billion company. However, I went into oil change overtime and needed it done, so I went to this Jiffy Lube. I’ve gotten good at resisting the upselling («Saturns inevitably leak oil so put in the expensive synthetic stuff), And my demand for their $ 24.95 oil change was happily obliged and I’m sure they make money on it.
If I didn’t have a corporate staffed auto service care business who has taken care of my every car repair on my 3 vehicles for 13 years, I’d still come to Jiffy Lube first. I really like the customer service and fending off the upselling is not difficult.
P. S. my oil change car was part of a corporate fleet, which explained a few things that the used car dealership did not divulge. Jiffy Lube had the records.

They didn’t tighten the cap on the oil pan tight enough and it left a mess in my driveway, obviously not five stars.

I love this Jiffy Lube. I like them in general, but this is the one I’ve come to frequent. They’re always fast, nice, will offer you coupons even if you forgot to bring yours along, and they’re not that expensive. I feel like they don’t try to tell you everything is wrong with your car unless it REALLY is. They show you the manufacturer’s recommendations based on your Make/​Model so you know they’re not trying to rip you off.
BONUS: As a customer of theirs, you can stop in any time between oil changes for a «top off» — they put in more oil, more washer fluid, and air in your tires. It’s a great free service!

Quick and efficient, but the upsells are a huge turn off. The person that deals with the customer is always a very fast talking person who mentions several things that need attention and then rattles off prices and seemingly random discounts. «You need this done /​replaced, and it’s normally $ 80, but i can give you $ 15 off today.» The implied deal is used to get you to jump on something you may not need. I was told I needed a system flush and it was $ 100+. My actual mechanic said I needed nothing of the sort. I have gotten my last several oil changes here because it’s close and quick, but after the last two visits, I had real questions as to the honesty of the shop. I don’t know if I’ll return.

Run away, run away! I had taken my car here a couple times for oil changes, the first couple went alright; however, my final oil change was dreadful.
I got an oil change here before leaving for a trip out of state back in September of last year. It appeared okay until my car started making a horrible noise. I get to my destination, I open the hood and look down to see one of the pins for my skid plate was missing as they had forgot to put it back in. I called Jiffy Lube right away and they told me to take it to a nearby garage to where I was to have it secured so I can come back.
I took it a nearby garage who actually informed me that my skid plate was broken and it was a result of my oil change. They secured it and I was able to drive back to St. Paul after my trip.
I took my car back to Jiffy Lube so they can look at it and all I can say is their manager is the biggest condensing jerk ever. He tried to tell me that I must of hit something and it was my fault that it broke, but I finally got him to agree to least pay for half of the replacement cost of a new skid plate. In my opinion, they should have paid for the whole thing, but I just wanted to be done with this place. I asked, shouldn’t you have checked this out before you let me leave and his excuse was «Well, you got your oil changed in 15 minutes, you shouldn’t expect things to be perfect in that time.» I expect that since you are working on my car and my safety is at stake that you double check your work before you let me leave so not to endanger me.
When the part finally came in and I brought my car in to have it repaired, it was the same condescending and patronizing responses from the manager. He was like, «I had another lady in here last week and she had the same problem too, she had hit something too.» Nice try to cover up for your mistake, but I’m not buying it. Finally, the plate is replace and rather than just letting me drive out of the bay to go our separate ways, he has the nerve to call after me, «You can see how that was partly your fault, right?» What a jerk!
I will NEVER go back and will let everyone know that they should avoid this place at all costs.

Friendly staff, great service, and by gum really nice chairs! They do not try to push sales on which I appreciate.