InterContinental SAINT PAUL RIVERFRONT

This review is strictly on their room service food. Nice hotel. Not a cheap place to stay. We spent like 80 dollars worth of food. 95% of it was stale chips. Horrible. Tiny slider and tons of chips and chips. Ripped off. Not up to the hotels reputation. Will not stay there again. If you do don’t order the room service food unless you like paying a ton of money for stale chips.

I cannot believe how ridiculous this hotel is. Sure, it has a fancy lobby. Do not be fooled! The customer service here is a big fat zero. I reserved and paid for a room in advance for a particular night. I arrive to the hotel, and the front desk people tell me that no room is available! They send me over to another hotel, and say, «We’re sorry» with a very unapologetic face. They also refer to some «innkeeper law» to justify that the guest who was supposed to check out didn’t and that’s why the hotel doesn’t have a room for me. What kind of law is that? I never heard of such ludicrousness. It makes absolutely no rational sense whatsoever. So basically, they are saying that the guest didn’t check out but they can’t kick him/​her out because of the innkeeper law. Does that make any sense? Nope.
The taxi driver who transported me from Intercontinental to another hotel told me Intercontinental probably sold my room to another person at a higher price. I think that sounds about right. Never again will I ever book a room at this hotel. I also expect my full refund for the money I paid for the room I never got to stay in. Absolutely ridiculous.

We stayed at the InterContinental St. Paul this weekend while attending a wedding at the nearby St. Paul Athletic Club.
If this review were only for the room, it would receive 5 stars. The accommodations are beautiful, with lovely textured wallpaper, crisp but soft bedding, and handsome furniture. Our King Executive room had a gorgeous view of the riverfront, ample desk space, and a very sexy glass paneled, walk-​in shower with a relaxing rain shower head. While the in-​room coffee Keurig maker had only one Caffeinated pod available, we were more or less satisfied as only one of us drinks caffeinated coffee. There were several decaf pods as well as some tea. This may have been an oversight in restocking, as there was also an old Keurig pod in the maker when we went to make an AM cup. Not a huge offense, but a good example of the various ways the InterContinental fell a bit short of our hopes and expectations during our stay.
We had called ahead to assess the parking situation. We were told we could park overnight for $ 18. Slightly steep, but makes sense for a downtown area in the Capital city. When we arrived, the lot that had been quoted was simply a public lot, and it was full. The hotel offers overnight valet parking at an even steeper $ 29. We ended up finding another public lot just 1 block away offering overnight parking for $ 10. That’s a win for our sleuthing, but we were disappointed that we felt the hotel had misled us.
Our weekend stay coincided with a Wild hockey game at the nearby Xcel Energy Center, a beauty or talent pageant, and potentially another wedding being held at or near the hotel. This meant very long lines for the check-​in process. I must note that I truly appreciate the front desk staff people attempting to check people in efficiently and to keep the line moving, but disappointingly the staff person we directly interfaced with never looked up to welcome us, and interrupted our check-​in process to assist a fellow staffperson with an issue that did not seem at all emergent. We were very confused by this, whether or not we were finished with our transaction, and there was not a lot of assuring communication. I realize that busy, high-​volume times necessitate a sort of trade off in warm welcomes, but we did not feel welcomed at all. But we are fairly easy to please, and most of this irritation wore off fairly quickly as we entered our beautiful room, described above.
The check out process went smoothly, though I must say it still lacked a personal flair that I always hope to experience when dropping hundreds of dollars for a place to sleep for a handful of hours.
Perhaps we just hit on a weekend where the hotel found itself short-​staffed?
While we were disappointed with some aspects of the hotel, we will likely give it another try when we need to spend the night in St. Paul in order to get a better sense of what they are capable of providing.

Beautiful hotel. I’m a big hotel critic and must say that I really enjoyed my stay at InterContinental during my business trip. The room reminded me of the Andaz in NYC. Very comfortable King bed with modern European décor in the bath. I get all my design ideas from hotels. Can’t wait to design another bathroom because I definitely picked up a new idea here.

Great makeover at Intercontinental. Visit Phyllis at the Lazzava coffee shop on first floor behind Front Desk. Great Customer Service.

Horrible experience at this hotel! We arrived at 7pm and were told we couldn’t check in because our rooms still have not been cleaned. There was no where to park, the elevator was broken and we waited for a half hour to try to get up to our room, the restaurant/​bar was so full we couldn’t get any service, valet lost our keys and then our battery was dead when we went to go start our vehicle at the end of the night. The staff was very unprofessional and had no respect for their customers. Very overpriced, would never recommend this hotel to anyone!

Excellent service. Great rooms. Came on business for a couple days and one of the nicest hotels I’ve stayed in. Highly recommended.

We stayed here for the ice fishing show in St.Paul. I really like the hotel, the décor, and walking distance to river centre. We had the king’s corner room the view was very pretty amazing.

I remember when this was the Radisson and then a Crown Plaza and I have to say that I have really enjoyed my short stay here. I am here for a Wild game and leave early in the morning but I have found the staff and rooms to be excellent. The rooms are much improved (IMHO) from the previous Crown Plaza. I do miss the Starbucks that was in the lobby. However, staff like Hailey at the front desk and Grant working the bar were friendly, polite and made the short stay enjoyable.
Also, all the outlets and USB ports in the rooms make getting work done very easy!

This hotel is the worst. Not only does the housekeeping not do a great job (beds were not made, and bins not emptied) the staff is less than hospitable. I brought my concerns to the front desk, and they literally shrugged.
Not impressed. Tiny rooms. Bad service and over priced everything.