Highland Spa Nails

I absolutely never write reviews but this place was so awful I have to steer as many people away from it as possible. Where do I begin!!! My two friends and I went in on a wednesday afternoon to get pedicures and gel manicures. We sat for an HOUR in the chair waiting for someone to get our pedicures started. They didn’t even start the water for our feet to soak in! After an hour I told Lyna we were going to leave and go somewhere else and she said «NO! we will start on you!» and i said what about my friend? and she said just two minutes!!! We said no you’re busy we will just go somewhere else. She wouldnt let us leave. Big mistake on our part not walking out at that point.
A young girl (who i felt so bad for) started on my pedicure. Ten minutes later someone finally started on my friend. Lyna tried to make things better by giving my friends and I $ 2 off our totals and we said whatever. fine. Lyna did my polish on my toes, not only did she do a sloppy job but the polish was uneven all over. She then proceeded to do my gel manicure. FIRST she CUT my cuticle so I started to BLEED and she did NOTHING about it. She kept saying how great she was at doing manicures but I my gel manicure was nothing special, you could completely see through the polish and it was sloppy with gel nail polish under my fingernails. At this point I was pissed off, we had been in the nail salon for over two hours and I just wanted to leave. Lyna kept asking us if we would come back over and over again and at the end I just said No. and she wasn’t happy. She finally did my friend’s gel manicure and talked on her cell phone the entire time. So incredibly unprofessional. One of my friends and I went up to the front to pay and Lyna came up and we asked how much and she was like $ 50. I was like even though it took you over TWO hours? and she said «YES I TOLD YOU OVER THERE THAT IT WAS $ 50» and got very upset and angry. My friend agreed and gave her card to her, I was not happy but did the same. She went back to finish my other friend’s paraffin wax and get this, SHE SMACK TALKED ME TO MY OWN FRIEND! She told her how «the ‘tall’ one got so mad» and how my friend was so nice and I was so mean. When my friend told me that I almost lost it and went back in to yell at her. How disrespectful can you get??? I was so appalled by behavior, how can you treat customers like that and remain in business??? This was absolutely THE WORST experience I have ever had at any nail salon in my life.

What a great experience! I am picky about how my nails are done and they met plus exceeded my expectations. Friendly, knowledgable and my biggest concern, clean! I was greeted as soon as I walked in, as was everyone else coming after. I had a manicure this time and will have a pedicure next. The basins are lined with disposable plastic and she took the time to show me some other parts and that they were clean too. I will be back.

I visited Highland Spa Nails for the first time.
Today is Sunday, April 3d and I was the first customer. Talk about great service! I was greeted immediately and made to feel welcome by the technician. She took excellent care with my nails and did a fantastic job, with meticulous attention to detail. Definitely will visit again!

Excellent pedicure. Get the pearl Spa pedicure if you have the time to spend. It is awesome!

I am very picky with how I like my nails being done. After recently moving back into the area — I knew I needed to find a new nail salon — as much as I love my old salon, driving across the cities isn’t worth it.
My friend and I came in late one day & Lyna was very pleasant and sat us right away. She did my fill — only had me try liquid gel versus my normal powder overlay. And I’m so glad I did. My nails are shiny & strong. They look a lot more natural than they had prior. I told her I wanted something for New Years & she gave me the perfect black & gold color with sparkle.
Now, almost 5 weeks later — I came back in for a fill & I didn’t even mind the wait. My nails are gorgeous. Anyone looking to get their nails done — come here. Also — if you like overlays or anything similar — try the liquid gel — you won’t be sorry.

Today is Jan 12^th. Had these nails done on Dec 22, 2015. Quality and strength — mind blowing!!! Ask for liquid gel. Service and quality of work is outstanding and this is coming from an expert. I get my nails done all the time and I usually only use acrylic gel and now liquid gel. Highly recommend this particular salon. I feel welcome and cared for. These guys are about satisfaction and quality. They take their time with you which is huge for me personally.