Green Tree Servicing

I would give zero stars if applicable. 12 years with perfect payment history and then hard times occurred. They were unwilling to make payment arrangements, threatening to lock me out 3 days past due, constantly calling and not even 2 weeks past due. I will forever rent due to the poor customer service I have had with this company.

My mortgage was sold to Green Tree. I have never missed a payment, of made a late payment for that matter. Pursuant to my mortgage agreement, my payment is due on the 1^st, late on the 15^th of the month. I typically pay between 8^th & 12^th of the month. On an average day after the 1^st I receive up to 2 calls a day, not limited to home #, but cell and even work. I inform them of my intent to pay as usual yet continue to receive s barrage of calls from very aggressive, often rude «collection specialists». When making online payments you are charged a $ 12 «convenience fee» unless you agree to automatic payments. $ 12 is more than a bit excessive to process a onetime ACH payment which is typically free from all other vendors. Green Tree has zero respect or appreciation for their customers. GTS’s practices are unethical and border on illegal. The worst part about the entire experience with this institution is that I have no way of severing our relationship since my mortgage was sold to them by my original servicer.

Unbelievable incompetence displayed at all interactions, I loathe this organization. They ask for my condo master policy, I faxed several times, twice to a priority number. They were going to charge me an ridic sum of money to buy this insurance on my behalf. Today, after flipping the heck out, they gave me an email address to forward the master policy because no one could tell me how to fax a 97 page document, or other than the declaration page, what can I supply to get them to stop harassing me. Some person, Juana, in the sea of incompetence over there helped me, gave me the email address, all solved for now. Why, after multiple letters, faxes, phone conversations, did it take 4 weeks to fix this. I asked Juana to relay to their management that they need to get in the 2000s and have a way to send documents other than fax.
Remember, these are the immoral idiots who when my loan got transferred to them, wanted to charge me a $ 35 «convenience fee» for the transferring. horrible horrible horrible and I hope they go out of business.

Horribly incompetent people and system. When I refinanced through another lender, my auto-​pay still went through after my account was closed. I’ve tried for DAYS to get that money back — EVERY time, it goes like this:
1) «We cannot confirm your payment of $ 669.43 went through, so your bank has it.»
2) «Oh we did find the payment, it went into a suspense account.»
3) «The refund will go in a check to you on Monday.»
4) **Wait a week for the check***
5) «What refund are you talking about?»
6) **Repeat step 1**
Every. Time. Just an annoying, endless loop of incompetent people who cannot seem to resolve something as simple as an over-​payment or follow through on anything. The genius to blame here is a supervisor named Veronica.

They are now sending me letters (yes plural; two total now) in an effort to get me to refinance so I can save a whopping $ 100 some dollars per month IF I refinance for another 15 years … Thus resetting the loan… Or they could just drop the PMI as I requested in writing and in accordance with MN State Law (concerning the fact that the value of my home has far more than 20% equity — and I’d save the approx. $ 100 per month without losing years of payment progress.
The MN State AG’s office should get involved here.
I’m not litigious but I’d be interested in joining a class-​action suit against this lender out of principle: this is a matter of right vs. wrong.

I don’t recommend this firm. I wholeheartedly don’t recommend them. Their online site is often not working, it takes a great deal of patience to get through their phone system, and their bad track record (referencing the 22 other one-​star reviews) indicates that others feel the same. It is incomprehensible and unforgiveable that these mooyuks can just buy my mortgage and start «servicing» it, when I set up my mortgage with a reputable bank that would have to be more responsive to consumer complaints. There is a facebook page about hating Greentree Servicing!

They hold your check for days until it goes past the grace period… then charge a late fee. I send by priority mail with tracking so I know when they receive it. According to the FTC the mortgage company must process a payment on the day it is received. This company is really ripe for a class action law suit.

I wish I could give 0 or negative stars. If your bank sells your mortgage to Green Tree, do a refi and get away ASAP! A complete nightmare and all our dealings with it have been the result of their mistakes. Awful company!

If I could go negative stars I would. Worst mortgage company and terrible customer service. Our loan was closed yet they still debited from our account over $ 2k. I called because that money should not even have been taken out as the account was already closed. I was told there is nothing that can be done and I have to wait 30 days for a refund. The «supervisor» Casey was not helpful and not sensitive to the fact that we need our money.

Ditto!!! Horrible harassing service. Will definitely refer GreenTree to my worst enemies.

This is not only a really BAD mortgage servicing company, they have a horrible track record of service. They are slow to credit payments to your account, and when THEY make an accounting mistake, it may take months to get corrected. Their employees are rude, and discourteous. They are (maybe) the WORST mortgage servicing company I have ever had any experience with.
AVOID THEM AT ALL COSTS!!!

I have had pretty bad mortgage servicing before (OCWEN) but Green Tree takes my misery to a whole new level. You probably don’t have any choice as your mortgage company just transfers your account without asking. If you have any choice at all avoid Green Tree with every fiber of your strength. I changed home insurance companies in April and have documents showing that I provided proof of insurance the same day that my new insurance went active. They sent me letters claiming that they did not receive proof and I had my insurance agent resend it every time I got the letter. Green Tree then issued me their insurance and added it to my mortgage payment. It is now September and I am still fighting the ugliness. I have contacted the insurance division at Green Tree for the third time now. Today the excuse is that they did not receive proof of insurance until July 19 and it takes 3 months to make it’s way through the billing system. I love Quicken Loans but am so not happy that they chose Green Tree as my new servicing company.

I’m pretty sure they are staffed by incompetent fools. We made a payment for our last mortgage billing statement and they called us telling us the payment was late and they never received it. It turned out they thought the payment was meant only for the principal rather than the mortgage payment. How stupid can you be?

Flagstar sold my mortgage to Green Tree 4 months ago and I have had nothing but issues with this company. I would give them less than 1 star if I could.
(1) I signed up for auto payments and they withdrew money from my account TWICE IN 1 MONTH — within a few days of each other. I called them to correct the issue and they said they saw 2 payments were made, but couldn’t refund one of them until I sent them 2 weeks worth of bank statements and a written request to review the issue. This left me with -$ 2000 in my checking account. Even after the written request, they didn’t refund the withdraw, just applied it to the next month’s payment. They also refused to refund all of the bank fees related to their illegal withdraw.
(2) They won’t accept an appraisal of my home that was done by a certified appraiser chosen my Flagstar (my last bank) just a month before my loan sold. They are requiring that I pay them another $ 425 to use one of their appraisers.
DO NOT DO BUSINESS WITH THIS COMPANY!

These guys are terrible. They charge $ 12 fee to pay my mortgage online.

*** This is a WARNING. *** Do NOT do business with this company. After all the complications and explanations (excuses usually) you will get screwed over. They are the single worst and most predatory financial institution I have experienced.

Do I have to even give them one star? Citimortgage sold my mortgage to Green Tree. I read the reviews and was VERY nervous as I was on auto-​debit with Citimortgage and I was afraid something would get screwed up in the transfer process.
I called Green Tree on 4÷2÷14 and 4÷4÷14, and spoke to two different people (one was a manager), as well as sending an email on 4÷4÷14 (I still have not received any response besides an email on 4÷9÷14 that someone will be in touch with me) trying to get confirmation on my 1^st months payment. Both parties told me that the debit will not occur the first month (April) and that I needed to send in a check. So I sent in a check (they cashed it on 4÷8÷14, however, they still cannot find it), and surprise, the April debit (that was NOT suppose to be debitted, per their people) is «in process» as they are trying to debit from my account today! They stated that they will try and stop it, but cannot guaranty it.
I had to fax over my bank statement, my cashed check (front and back) and they would look into it and follow up with me. I wonder how long I will have to wait for a response? And if the ACH does go through, I will have bounced checks and debits everywhere! Of course, I can go into my bank and pay the $ 30 to stop payment, but if Green Tree cannot find my check, then late fees may apply! And from what I am reading, the late fees are very excessive.
Wish I had a couple hundred thousand dollars to pay off my mortgage and be done with them.

My mortgage was sold to Green Tree, and I can’t say I’ve ever dealt with a worse company. Customer service is awful. Simple as that. Unresponsive and dishonest. Check the BBB page, and you’ll find they have an F rating. Well earned if you read the comments. Avoid if you can.

If it was possible for me to give 0 stars I would.
One of the worst companies I have ever dealt with. I retract that last statement, it is actually THE WORST company I have ever dealt with!
They acquired my loan from Bank of America, and everything with them has been poor.
Two times I called to talk with someone the customer service reps were extremely rude and argumentative.
Thinking of selling my property to get out of the loan…

Our mortgage was sold by BoA to Green Tree. I literally never thought I would say «I miss Bank of America.» But, I miss Bank of America.
Green Tree charges you $ 12 to pay your mortgage online. You can mail it in, but they then take an inordinately long time to cash the check. Fortunately, we mail early enough that it only goes a bit into the grace period. But I think they are setting folks up for late fees. Then, their customer service is third rate when you call and their website is college intern quality.
Bottom line: They aren’t even better than a stick in the eye. At least that heals in better than 20 years.