Fairview Highland Park Clinic

Went here for urgent care after the Dr. at Allina across the street failed to give my father antibiotics for a dog bite. Finger swelled up like a sausage and was leaking puss. Reception found all his info on line as he’d forgotten his insurance card at home, and the Dr. ordered us to an ER right away and didn’t charge for the UC visit. I gotta say, given the choice, this clinic wins, hands down.
On a previous personal visit to urgent care here, I thought all services and personnel were polite and efficient.

I have tried going to this establishment twice and both times have been terrible experiences for me.
The first time, I saw a gynecologist. I had gone in for a routine exam, but I was a little nervous about being pregnant so I changed the conversation to be about that. She was obviously unhappy having to talk with me about it and was pretty curt (although helpful).
The second time, I called in because I had a mole change colors, become hard and black, and fall off. I was concerned about skin cancer, and I wanted to get it checked out. I came straight from work on the other side of the cities and arrived 10 minutes late. After I apologized, the front desk worker treated me derisively and asked me to wait and see if they could still get me in. After making me wait for 10 minutes, she called me up to let me know that I had to reschedule. I have never seen someone being turned away for only being 10 minutes late, and particularly if their problem has to do with potential cancer and would take 5 minutes to look over.
I am utterly disgusted with the service here and will not go again even though it’s quite close.

My experience has been overall frustrating and annoying. I went here 5 months ago for a general exam to talk about prescriptions and started using their pharmacy. The communication from this place is consistantly terrible and very frustrating, its like pulling teeth to get help or find out what the next step in the process is. They «couldnt find» my faxed diagnosis from my doctor and treated me like a drug seeking low life, I understand people try and pull crap but you better make damn sure you arent in the wrong before you treat someone like that, trust me I dont really want the hassle of taking anything, thanks for making it as unpleasant as possible.
I would call for a refill for two medications and get there and only one would be filled, they would say «oh the clinician wants to see you». Well– give me a call and I would have been happy to scheduled it rather than waste my time, now I wont have time to get it refilled before a vacation, thanks alot. The pharmacy is disorganized and slow, Im going to start completely over at another clinic that has their act together from clinician, to pharmacy. Overall really gross experience.

This clinic has seriously gone downhill. First, when I went to check in, the receptionist actually took a personal cell phone call when printing the HIPAA privacy forms I had to fill out.
Second, the nurse, while nice and well-​meaning, got continually frustrated and lost in the clinic’s computer system and apparently «lost everything» including my BP and pulse readouts.
Third, when I filled out a paper version of a health questionnaire, it was simply left on the desk when my doctor and I left, with my full name and all of my private information. After we both walked out the door was left wide open.
There is a serious need to train nurses and staff in presentability, professionalism and HIPAA compliance.

I go here for the «turn your head and cough» which they actually don’t make you do anymore, can you believe it?
They DO make you get in those silly robes where your ass is hanging out though. Can’t fault them for that. Nice fish tank for soothing those nerves, and a scale that only tells white lies.
My dr’s office is directly above where they hold a sculpt or body pump class or something like that, so you can hear the music and the instructor yelling to «move that ass» or whatever they do to motivate people. If I taught classes like that, they’d be pretty quiet because I would just dangle a donut on a stick above the heads of my students.
I digress.
They are good at taking the blood and the reception desk is nice (and by that I mean the people who work AT the desk).