Bruce Nelson Plumbing & Heating Service

DON’T DO IT!!! I contacted Bruce Nelson Plumbing for a properly scoped out bid for plumbing services on a possible waste stack problem. They refused to provide a bid only said they could send a service technician so u scheduled it. They confirmed the day prior & I asked for an estimated number as I’m paying cash. They told me Bob the estimator would call me early afternoon. Bob didn’t call and when I called later in the day the office was closed. Apparently Bob cancelled my service visit and didn’t even have the courtesy of calling me. I took off work to address this so now I’m out of 3 hours of work plus no resolve. Bob called the morning of at 8:03a to respond to my message and say they are not coming to an appointment scheduled for 3 mins prior!!! The estimator, Bob, is outright unprofessional in his communications and follow through. If these sewer odors weren’t horrendous & I wasn’t in dire need, I would have not even have entertained this shop from the beginning. Their labor charges were low in comparison so I was willing to further consider them, but there’s a reason. The Office Manager just said «sounds like this won’t work.» He outright didn’t even want to deal with me. I expressed disappointment in how they handle their clients. DO NOT USE! Read the other reviews. I should have.

They did work for us in multiple ways at our commercial property. Their method is to do the minimum on the work order, regardless of what is needed. We had to get other plumbers to get a sink functioning after they left, and to address a major sewage overflow. I was able to get the double billing issue resolved, but am out thousands of dollars for repairs following the hook up of new sewer lines to an old and broken pipe. Had they scoped the condition of the pipe before connecting to it, the very nasty overflow would never have happened. Their attitude was to blame us for the problems. Very poor grade!

I would not recommend this company. They charged me $ 154 just to show up. I refused the work, and their «estimate» fee was $ 154. The plumber was not at my house for longer than 5 minutes. And I refused the charge, and yet they still charged my card. I was told the office manager would call me back, s/​he never did and my card was charged. If you want to get screwed over, go for it. Otherwise, I would go with another company.