Avis

Never in my God forsaken life have I had to deal with such a royal toilet flush of a customer service department. Will NEVER do business with this company again and am starting a smallish grassroots campaign to dance on the grave of Budget rental.
Long story short — Rented a moving truck from Avis/​Budget, ramp didn’t work (which you can imagine put quite the literal crick in all of our necks). My «attract more flies with honey» approach to trying to get some resolve for this situation is a JOKE with the employees at Budget. They have been rude, condescending and ulcer-​inducing.
Budget, I’d rather deal with the customer service love child of Spirit Airlines and Comcast than deal with your level of idiocy again.

Stopped in today, to extend my rental another day… He asked «do you just want to return it to the airport?» I asked «how much» as Enterprise wanted to charge me around $ 50…
His answer… Nothing! Awesome! That saves me: planning to get the car returned, calling & paying for Lyft to take me to the airport. Sweet! Thank you, Avis!

Really poor customer service.
I rented a 7 passenger SUV with room for luggage for a family vacation. I was very specific, Chevy Suburban, GMC Yukon XL, Ford Expedition EL. No problem at the time of the reservation. I even stopped by the office early the day of the reservation to see if they had the vehicle. «Come back at noon» they told me, «we’ll have the vehicle by then». I reiterated the need for a large SUV, Suburban, Yukon Xl, etc seven passengers plus room for luggage.
I returned as requested after noon and found a Ford expedition in their lot. Seven passengers, no luggage. I asked the agent (same fellow I’d talked to earlier that day) what we could do, he said «nothing, this is the vehicle I have for you.»
Ok, he did one more thing than nothing, he gave me Avis’s 800 number to sort this out for myself. We ended up renting from Avis on Hiawatha Ave, who showed truly superior customer service, but that is another review.
I’ll stay away from this rental outfit in the future.