Autozone

I walked in today to but brake pads. I already knew what I wanted and checked thier website to see that they were in stock. The guys were very polite, I told the man helping me what I wanted, gave him the car specs. He looked up the pads for my make and model. A list popped up and I could see what he was seeing. He said «The have the cheapies, and you have the higher end pads» The pads I wanted was listed and it clearly said, «in stock». I told him i wanted the «Cheapies». He went back and came back with pads. At the check out, he gave me a price that was double the price of what I asked for. I asked him why didn’t grab the pads I asked for. He replied «Well these are the only ones in stock for your car»…well if that was the case, why not saying that BEFORE you rang them up and why didn’t he look to see if they were in stock at another location. I still paid for them, but corporate will hear from me and I will end up getting them for free.

Horrible service. I stood there for approximately 10 minutes, while the 3 employees were busy chatting with one customer. They were talking about the best route to get to a different Auto Zone location. They didn’t acknowledge my presence. Then 2 of them dispersed and walked away without even looking at me. Thankfully Napa down the street was open and gave me excellent service. The guy even came out to look at my car! Auto Zone is horrible.

They were very helpful and Rose was a great help especially when I know so little about how to fix my car!

This store *WILL* cheat you given the chance.
I bought an 8 year warrantied battery here, it failed early and I brought it back for credit on a new battery. (I understand very well the terms of the warranty and am not looking for a freebie, just a fair exchange.)
First off I encountered a strong «you are a dope, and you are wrong that your battery has failed». Hmmm, that rather ignores my 7 years in the Truck and Bussing industry and 6 years as a Coast Guard diesel mechanic.
Yes indeed, it was defective, and their tester proved it.
So, to make a long story short — without showing the math on Unilocal (how boring would that be?) the manager cheated me by adding back a core charge when I had an exchange battery and shouldn’t have paid a core charge at all.
He knew he had me over a barrel because he already had my old battery on the counter and I had no battery in my car at all. SO what could I do but pay it? So he blatantly cheated me out of $ 15, and smiled about it lying to my face that «that’s how the warranty works».
I honestly wonder if Executive Management has any idea what this guy is up to. Well, they are going to find out if I can help it… the store is not up to their generally decent standards.
(Other Autozones have been pretty good in my experience.)
Also, other reviews are correct in saying the manager is a very unpleasant person who is incredibly rude to his staff… the result shows in their attitude because they are afraid to ask for ANY help from him navigating their computer system or solving issues.
Even weirder, they shout grouchily at one another and the atmosphere is exceedingly tense.
They also cannot be bothered to install the battery, which most of their competitors will do gladly.
I’ll follow up on my review with a report from how the central office handles this.

I went in for a battery check as another place told me I needed a battery. I nice employee checked it and when it said «bad» he said your terminal is loose, that is all. I will go there when I need a battery.

Their manager is a royal a-​hole. I wish I took the time to figure out his name. I was so caught off guard, I didn’t know how to respond. I wish I had.
A nice employee was finishing up with another customer and began assisting me. I was looking for a few random things and had a question. The guy was very enthusiastic and motivated — your ideal customer service employee, right? Well, apparently the manager didn’t like him interacting with customers. While the employee was helping me, the manager made some rude comments to the employee and told him (fairly enough, I suppose, though still rude) «you’re a delivery driver.» So he told the guy to go deliver a part, leaving me stranded without service in the middle of the store.
Mind you, the manager was the only person at the sales desks. I had to stand there five more minutes before another employee showed up.
No manager has any excuse for acting so disrespectful to employees. And the brass balls on the guy for doing it in front of customers. I hope it made him feel big and manly. He isn’t.
Until that manager is gone, I’ll take my business down the block to O’Reilly. I hope anyone who reads this considers doing the same.

Early on a recent Saturday morning, I stopped in to ask if they offered *free* auto computer scans because a few days earlier I’d experienced severe engine misfiring along with a flashing «check engine» light that became a steady light.
When I pulled into their parking lot, a guy was already outside with that device (computer scanner) and he was just finishing up with another customer. I told him what had happened and he plugged his device into my car to read the code and, as a courtesy, he cleared things so that the check engine light was off.
We continued chatting about automotive-​related things, and after sharing with him some info about the fuel I use in my car, he made a suggestion which lead me to buy a product that may have some benefit to my fuel system.
«Jonathan» was great to work with, and I hope he’s there again when I need to return.
I returned last week for a new light bulb for my tail light. Although Jonathan wasn’t working, another guy helped me select the right bulb and even with its installation since I’d been unable to remove the burned out bulb. Now I know that to remove a bulb, you have to push it in and then turn it to the left. Easy as pie.
My recent experiences are such that I’d highly recommend them for their customer service alone.