Alamo Rent A Car

Horrible company do not rent from them. I plan to file a UDAAP violation against them with the FTC.

Got a good price from Priceline by bidding. I got a nice SUV, but when I got to the car, no body showed me how to start the darn thing. I never saw a push button start. Also the suv only had a ¼ tank. I finally figured it out. ALL of these new cars have lots of electronic gizzmo’s that need to be looked at BEFORE getting out and driving in traffic and bad weather. Would be nice if there was an agent to show you the basic’s to get safely on the road.

The car was promptly ready upon arrival in the car rental terminal. I worried about the gas mileage as we rented an SUV. Mileage was great. No problems throughout the trip and fast efficient return got us into the airport on time because the rental location was conveniently across the street from the terminal.

We rented a car for 2 days in Minneapolis, booked through Hotwire at a good price, from here. We easily found the check-​in counter, and only had a short wait before we were helped. We then walked into the garage where all the rental cars are and I liked that Alamo had every trunk popped so you knew exactly what cars were available (and they were already open for you to put your luggage in). This was a nice touch. Even nicer, is that an attendant physically walked us over to the cars we were able to choose from (whereas at other airports they just tell you where to go yourself and you’re on your own). We had rented a basic economy car, of which they had none, so we were given a free upgrade to a pretty nice car. The car was great and we had no issues with it. We returned it at the end of our trip very easily. There was a man who greeted us immediately upon return, quickly checked it out and issued us a receipt. And hew was very friendly! No money was ever exchanged because it was pre-​paid in full via Hotwire at the time of booking. It was super painless. We’ve rented our fair share of cars, and have tried just about every rental car company out there, and have unfortunately had some pretty awful experiences — not here. I’m not sure if it’s because I booked with Hotwire, but this was the best car rental experience I’ve had to date. I will give Alamo a try again in the future because of this good experience.

We arrived at the Alamo counter tired and cranky after 12 hours flying time. The counter staff was friendly and very efficient. The greeter who directed us to our car was also eager to make the checkout process easy. The next day when we returned the car my husband left his new iPhone in the rental car (discovered when we reached the gate). When he returned to Alamo they helped him get it back quickly even though the car had already been moved to the cleaning area. He got it back and made the flight thanks to Alamo!

Said they opened at 6am. Not the case — take the red eye and then wait another 30min for their staff to show up for work.

It seems I’m destined to just review car rental places. But at least this one isn’t in Orlando. I was surprised how far the car rental places felt from the main terminal, but you can’t fault anyone for that except the nice folks in the Airport Authority. I mean, you arrive and all the car rental places are lined up – its a veritable buffet of rental agencies.
When I walked up, there was only three others in line. Compare that to some other companies and I appreciated the 20 minutes of my life back. However, when I used the Kiosk to bypass the line, it was out of paper and required me to talk to a real human being. Look, I go to MIT. Robots are the future… Give the d*mn machine some paper. I don’t care how nice, courteous or professional you are, you’re not a robot (the person was all those things, but not a robot).
I get out to the cars and the guy let me pick any car out from the row. That was fine as I chose the red one.
Getting out was a bit confusing as some lines were closed which required me to butt into the existing line, or loop back around. I did the latter. I really want to give Alamo 4.5 stars, but dock 0.5 for not having cones or something. But in Unilocal tradition, I have to round down (because 5* it wasn’t). Great overall. No problems, except for the not-​robot thing.

This was my first time renting from Alamo. Previously I’d use Hertz, since I had thought the AAA discount was worth it. Not this time, Alamo had the best on airport price — discount or not.
Since I had a reservation, check in at the counter took less than five minutes. I pre-​booked for one week a midsize car at $ 232.26 (plus fees and taxes). Walked out the lot and selected a Chevy Cruze. It’s always panic time for a few seconds while you quickly learn where the controls are. In this case, I was looking for the key to put in the ignition, but it’s key-​less, just press a button and tap the break and you’re off.
The Cruze drove great, and served my transportation needs completely. I had actually used the car for less than a week, and they automatically converted me to a daily rate that saved a few dollars.
Lesson learned — always check around for deals rather than stick with the status quo.

I have always had good luck using Alamo, but in a recent trip I decided to do the «skip the counter» and it almost cost me an extra $ 115.00. I followed all the proper steps on line and when I got to the airport I just went out got the standard size car I requested, showed the attendant my driver’s license and credit card and off I went. Simple right?! The problem was when I returned the car, I reviewed my final receipt and found that they had over charged me. After spending some time with a very nice lady at the counter, neither she nor her manager could figure out why or what the attendant had done to cause this. She did credit my account back to the right amount and apologized. I am only writing to suggest that everyone should check their receipt before they leave the car as this could have been a lot more trouble if I had waited until I got home. Next time I will go to the counter.

Agents are very friendly and efficient. I love the cars because they are newer. Good price on my rental.

The service was great, the girl at the desk tried to upsale me, but i already had a 600 some dollar rental, I had a dodge suv, it was decent, pretty good gas mileage, though someone had been smoking in it, as when i turned on the heater i got a stale smoke smell, which is just nasty. The car was clean and i didnt have to wait to pick it up.

When you call to reserve a car and if the person on the other end tells you that they will re-​imburse you when you check out for the two days that you didnt use the car (I had to pay for a week even though I only used the car for 5 days) ask for it in writing becasue they did NOT reimburse me, charged for the whole week. Also, if you rent a Chrysler 300 and you do NOT know where the release is for the gas cap, ask them at the desk because the goofball At the desk did NOT tell me in advance of needing to fill the tank. Of all places to put it, it’s under the armrest. I had to google it becasue even after spending over a half hour and talking to more than a few different people at Alamo, no one knew where it was… DUH… Last time for me with this outfit.

It’s fine for car rental place. Rented twice from here (12:30am & 6pm) and was upgraded for free each time because they were out of my size car. The staff was efficient and friendly. Returning the car was easy/​like every other place.
Recommend renting on hotwire for cheap rates.

Cheapest price bar none. And on top of that they gave me a mid sized SUV for a fullsize car rental. Don’t go anywhere else

I’ve always loved Alamo in the past, but after my experience at the Minneapolis/​St Paul Airport Terminal 1, I might look elsewhere. I decide to take an early flt an got in a couple hours early, when signing my paperwork I noticed the agent Mohammed was charging me $ 100 extra, he hadn’t said anything so I’m glad I saw it. So I asked him why and he said I was picking my car earlier than I reserved it, I’ve never had this issue in the past when arriving early, so I was confused why I was having this issue now. I explained to him I wouldn’t have it past the 48 hours I needed it for and he just kept saying your early, he was very rude. Very bad customer service.

Like another reviewer, my wife and I selected Alamo via the
Travel Site. Alamo offered outstanding pricing over a holiday period compared to Avis, Enterprise and Hertz. Service was great at MSP. The gentleman that serviced us was extremely courteous and respectful. We were directed to the garage to meet w/​another Alamo attendant. She quickly noted us upon wandering into the garage and escorted us to the standard car line. We chose a VW Beetle– always curious of Beetles and this was the new model. The car was clean and even came with seat warmers– handy in Mnpls! The tank was full and there was a necessary ice scraper/​snow brush. Good thing– it was snowing when we arrived and snowed again two days later. The FWD Beetle performed flawlessly, was comfortable and performed well on the snowy roads. Returned the car to MSP w/​a full tank, was greeted w/​the same Alamo attendant that signed the car over to us, received the correct receipt and we were on our way. Overall a great experience!

Service at the counter was excellent; professional, friendly. Then it fell down. I reserved a Standard class car (driving a long distance, wanted decent gas mileage but additional comfort over Economy). Nope. All out of that class.
How is it that I reserve something and show up on time only to not get what I had reserved? The lot worker offered a minivan or a pickup (who rents a pickup at the airport?) I ended up seeing the Chrysler 200 in the Economy section of the lot even though that’s what is listed as a Standard according to Alamo. So I took that.
The car was clean, full tank of gas but no ice scraper (should have asked for one after seeing Arisona plates, I guess). The check out and check-​back-​in was smooth and friendly and they did offer to reimburse for the ice scraper I bought.
A note on the car: The Chrysler 200 is not very good. Underpowered, worse gas mileage than I expected, zero amenities. I’d have been better going down a class and getting a Ford Escort.

The staff at the desk was very helpful! Then, it got messier as there was nobody really assisting with selecting a car, and explaining the process.
To top it off, the toddler (transition) car seat we rented was probably the cheapest, and most mediocre quality the company could have purchased. Will not rent through them again. Too bad.

We selected Alamo from the other rental car companies through the
website. The website allows you to compare prices and they were the cheapest and I have used them in the past too. Check in/​out went smoothly.
The rental car area is in a different part of the airport but the airport has a convenient tram/​shuttle to that area.
The car (VW Jetta) was clean but only had a little over ¾ tank of gas. I told the attendant as we checked out. I think it should have been filled first prior to putting it back out for rental.
We rented a Garmin GPS, which initially worked, but went dead later and the green LED on the 12 volt charging cable didn’t light so I don’t know if the problem was with the cable or the GPS itself. I called the 800# to document the GPS problem and told the attendant when we turned the car in and he deducted the charge for the GPS.
I downloaded Google Maps to my phone and figured out how to use that to get around.