Abra Auto Body & Glass

Definitely worst experience so far. We visited the shop to replace windshield, and it turned out our wiper was not working anymore after they installed the new windshield. The service guy just let us leave with non-​functional wipers and did not offer any solution. We called the store back and the only option they could offer was to drive our car back to the store on a rainy/​snow day to check the issue! No mobile service provided, just asking customer to drive in a bad weather with non-​working wipers. And also they can not resolve the issue as soon as possible, although it’s their fault.

Horrible customer service!!! The «Customer Service Manager», should find other work — she has no skills dealing with people!
Scenario: brought vehicle in and got quote. Was told it will take a couple days to get part in, and then they will call me. Almost two weeks passed before they called me that the part was in, and they are ready now for me to drop vehicle off. I asked how long will they have my vehicle and the gal on the phone said two days. This morning I went to drop my vehicle off at 8:00am and the CSM said it would take three days now… I asked why? She said because «you didn’t coordinate getting the windshield done at the same time so they don’t know if the glass people can get there». The CSM knew up front that I was having some bodywork done, and a new windshield put in — all done with Abra! The name on the Woodbury store even says «Abra Auto Body & Glass». I even got several calls from a representative that scheduled the glass replacement on when to come do the windshield and I said they should call Abra in Woodbury and coordinate with them as we are waiting on a part.
The CSM stated ‘we have nothing to do with Abra Glass’ they are a separate company (?). The receptionist also said it was coded in their computer as «cash only» on the windshield… but she will check on that and get back to me in about an hour. It’s now 9:30pm… never received a call back.
I called the insurance company 5 minutes after I left there and confirmed it was fully covered by insurance.
Not sure what the CSM’s problem is, she was a cold fish when I initially met her and that made me wonder — now I know why. I was not rude to her at all until she started pointing the finger and immediately went to the «do you want to go elsewhere» line. I told her this isn’t very good customer service and her attitude was surprising considering the circumstances. She should have called me after a couple days to tell me the part was delayed, and expect some frustration when told two days, and then three… not to mention telling me it was my fault.
Too bad, because I’ve worked with another associate there and he was very good and professional. He should be the manager here, not the dunce I had to deal with!
If I was Abra Corporate, I would fire her — because not only will I not ever go back to Abra, I will tell everyone I can about this experience and recommend they not use Abra!
********
Day two: still no callback.