Baptist Health Counseling

Hi I went to the ER on Sunday 4÷17÷16 for extreme abdominal pain radiating to my back. I was also vomiting bile. I was literally writhing in pain and virtually delirious. I was also hyperventilating and kept telling them I was going to pass out. I was really scared. I was made to wait over two hours before they called me back and then another 45 minutes before I got any pain medication. I didn’t see the doctor for another hour or more. I don’t remember exactly, because I was practically out of my mind. I’ve never, ever had pain like this and as an ICU RN, I was terrified of all of the possible diagnosis/​outcomes. This ER is absolutely ridiculous, with the exception of my RN once I got back to my ER holding room, the rest were not friendly, helpful or empathetic at all. In fact, when I stood up after talking to the insurance lady, I told her I felt faint and instead of getting a wheel chair, which were all lined up, they called my 20 year old son to help me back to the waiting room! The insurance lady was borderline rude and not nice at all. I had to go here because of my insurance, but I’ll never go back again. I don’t care what my insurance prefers, I will never return to this ER. Terrible customer service and the wait was unacceptable. I understand waiting a little while, but hours on end when you’re writhing in pain and vomiting bile is not right. They never even offered a bag when I was clearly vomiting into the trash can and couldn’t always make it to the restroom. I was in too much pain to walk fast enough and my son cleaned the floor since I missed the trash can a few times. I ended up being admitted and having emergency surgery.
Once I was admitted, I went to the 6^th floor and had great care. I had a dayshift nurse, Chelsea and a night shift nurse named Chelsea that were really good. Several aides were awesome too. Housekeeper was friendly and did a fine job cleaning my room. Dr O’Koon was my surgeon and has a super awesome bedside manner. Everyone in surgery was great. From preop, intraopertively and post op, was fab. The only issue I have is ER. It was awful, awful, awful! That’s why my score is so low. I’ve never had such terrible care as I received in the ER! As an RN with over 15 years of experience, I know neglect versus great care when I see it.

Ya know, in the world of healthcare today it is getting harder and harder to feel safe when you need help. Baptist however, is consistent. I would not recommend either of the other two conglomerate healthcare providers in the city because they are all about money and the bottom line. You are NOT safe anywhere but Baptist. They actually care about their employees and therfore their employees care about you. They are doing healthcare right and I PRAY that they keep it this way and not go the way so many others have over the last several years. I had a proceedure done and everyone that worked with me from the aides to the nurses to the other staff had been there at least 3 years. Sorry but I was burnt with the other guys after working for them for one. My daughter was burnt after working for another healthcare company after working for them for one. So having the LEAST amount of time from my team being 3 years (and a happy, satisfied 3 years!) Is a big deal to me. Please, please — Powers that be at Baptist Healthcare — always put your employees first!)

Had inpatient surgery (September 2015) on cervical spine. They had problems getting IV lines in (which later resulted in superficial blood clot), but surgery process went well. Very caring staff — nurses, transporters, etc. Room was wonderful — spacious and private. I only stayed 1 night, so can’t speak to care beyond that. Nice and quiet hospital.

I was here for a loved one’s major surgery this week, as much to support my other family members in the waiting room as to wait myself for news. I have never met a more consistently friendly and helpful hospital staff as the crew at Baptist.
The surgeon had a great bedside manner and made my grandmother feel better about the procedure, our nurses and support staff were on top of the details and took excellent care of my granddad, and even the random staff members we stopped to ask for directions around the maze of hospital hallways were exceedingly helpful. This really speaks to the culture of the organization and made me and my family at ease during a stressful time.
A few down sides — really, why does it have to be so hard to navigate that place? And the food in the cafeteria /​café left much to be desired. Minimal in comparison to the excellent care received, but worth a mention.
Bottom line — 4.5 stars and may we not need your outstanding services again any time soon.

This is a review of their ER. I have a rare disease that can send me into a life-​threatening medical crisis and wear a medic alert bracelet. I went to their ER twice, since it is closest to where I live. BIG MISTAKE. Both times they neglected to even look at my medic alert bracelet, even when I was coherent enough to point it out to them. One time, they left me in the ER waiting room for almost two hours while I was having convulsions. When I finally went back to see the doctor, I was told I needed to eat more protein?! My disease is an endocrine disease and protein has nothing to do with it. The second time, the doctor just refused to give me IV fluids because I told the nurse that I had to have steroids along with IV fluids, or I would die (I would. It’s the nature of my disease). Really professional! I now have another ER that I go to wear the nurses and doctors are familiar with my disease. I was so shocked that they had heard of it and I didn’t have to explain anything to them. I wouldn’t recommend Baptist ER to anyone with a rare disease. They are arrogant and have no clue what to do and what’s worse, they don’t seem to care. Even my endocrinologist was shocked at how I was treated.

This a review on the Emergency Room at Baptist. I was recommended to come here after visiting urgent care. I preface that emergency rooms piss me off (why wouldn’t they?) I walk in at 7pm and am told there is a 4 hour wait. My immediate reaction was not of the kindest and came out too quickly so I had to apologize to the gentleman. The staff receiving patients were incredibly kind. I can only say wonderful things about them. So there I sat, and almost exactly 4 hours later, I was taken back. The waiting room wasn’t terrible, but hey it’s an emergency room so you get what you get. I was back in the back for about 4 more hours before I was thankfully released to go home. During the four hours I learned a few things. 1. It can take all day to get a room if you’re admitted. 2. They stop serving sprite after 11pm «just because» and 3. Those two items make people throw tantrums, hit doctors, and make the security stand outside your room.

Rarely do I give out 5-​star ratings, but when a business is best in class it is just logical and common sense.
Baptist is the cleanest most efficient hospital in town.

In my experience the only thing about hospitals worth celebrating is a new baby. That being said, Baptist East Park Towers is a wonderful health center. I’ve been there a lot since July 2014, when my grandmother was diagnosed with lung cancer. It’s been very hard for my family, but the doctors and (especially) the nurses have been so great. My grandma was always given the best care and the nurses were so friendly to our family. We have laughed with them when it didn’t seem possible to laugh or smile. I’m so grateful for their kindness! I wouldn’t wish cancer on anyone. It’s been a series of trips to chemo and radiation and blood transfusions and CT scans for my sweet grandmother. Her doctor Leela Bhupalam was incredibly patient with us as we piled into an exam room and asked a million questions. Since we learned that the cancer spread and was terminal, Dr. B. has been very comforting and has done everything possible to make sure my grandmother is not in pain. I can’t say enough about how compassionate the staff has been. Thanks for providing caring and comfort to my grandmother!

I write this review as the person that does not get the counseling from a therapist here but as the person that sees the effects of a loved one’s counseling here. In particular, Brittany is fantastic with helping with coping mechanisms and being a sounding board when someone needs an ear. I highly recommend her.