Energy Fitness & Wellness

My review is for the Energy in Fort Salonga. While the facility and equipment are all good, the Business aspect (membership policies and charges) are very unfair and greed motivated. I initially joined seven or so months ago with the plus 2 membership. This included general membership with two training sessions a week. After about four sessions I injured my back and was told by my doctor to stop the training sessions and just do light aerobics (reclined bicycle and light treadmill). I told them to change my membership to just the general gym membership without the training but they had already charged me for a few sessions. I was told that they would credit me the sessions of training so when my back was better I would resume and recoup the credit in training sessions. I then asked what if I cannot go back to the personal training for an extended period of time … They me told me I would be credited the money in that situation. As it happens I hurt my knee and said to them that there was no way I would be able to recoup the training sessions in the near future and would have to quit the gym completely. Then their tune changed that the training sessions were non-​refundable and I had to suck it up or take credit towards my regular gym membership however I as I said I have to quit the gym completely because of my knee issue. So wrong and unfair. Get everything in writing with these people.

Not sure why my rating was deleted/doesn’t show up, but regardless… Update: They got 80lb dumbbells (brand new 60−110lbs.) This gym rocks. Needs more support from its customers because it is a classy facility and deserves a good reputation. Great staff, great equipment, and great atmosphere. Not your usual in-​and-​out gym, but rather a friendly place. Been to both locations, and they are both superb. Only «wish-​list» item is a calf machine for St. James.

I am a fitness club veteran and I can say with certainty that THIS IS THE BEST FITNESS CLUB! And I am not being paid so say this. Since I was 16 years old I have belonged to pretty much every big name fitness club there is both in Maryland and NY. I have worked out at Sport and Health Club, Equinox, and my latest membership was at the «Diamond» club Lifetime Syosset (which I really disliked due to crowded classes, often closed pools due to kids going number 2 in it, and malfunctioning, dirty, bathrooms in disrepair. Since I live in Northport, it was hard to find a gym close to me that would be small enough that I would feel taken care of yet large enough where I would feel pampered by a great facility. Then, in January 2014, I got my wish. Energy Fitness and Wellness opened less than 10 minutes from me in Fort Salonga. Right away I could feel the Energy difference. Anyone who is in the Northshore close to Northport would be missing out in life not to check this place out. The membership is affordable, the personal training is impeccable and fantastic, they offer an array of diverse classes with high quality instructors all included in the membership, the place is clean, they have a nice locker room with nice showers, great private clean stalls that lock properly (unlike Lifetime), a steam room, so many machines that you never have to wait to use and some machines that I never saw before even at the elite fitness clubs I belonged to. The décor is supreme, as is the customer service, the place is always comfortable, never over crowded, and you even have a smoothie bar as well as a Physical Therapist on site. It’s the best place to exercise in all of Long Island. And I have also tried other gyms on guest passes, some which I liked a lot, like Fitness Incentive in Babylon Village, and some that were just ok, like New York Sports Club, LA Fitness, and Forever Fit Gym. I have been literally looking for a gym like Energy Fitness all of my adult life, and I have finally found it. Check them out online, print out their schedule, take a free tour and try their classes and training for free, and I am SURE, like me, YOU WILL BE HOOKED! The owners are present and attentive, the manager (Dennis) is very helpful, the staff is great. This is a petite elite gym, that to me is not so petite, and if you are used to paying $ 15 to $ 20 per class to do Yoga or Pilates at a studio or do Barre classes at Purebarre and having to make reservations to come to class (which you never need to do here) then YOU NEED TO GIVE ENERGY FITNESS A CHANCE because they have ALL those classes included AND MANY MORE, like Spinning, Yogafit, Yoga, Pilates, Piloxing, Booty Barre, Tabata, and many many more. Really, you have nothing to lose and everything to gain by trying this place out. If you are a mom or dad they offer childcare in the mornings so you can take your class at peace (and unlike Lifetime they will take care of your kid and not call you in the middle of your class so you can come change diapers or make your kid stop crying). This is a keeper for sure. I LOVE ENERGY FORT SALONGA!!!

I also am a former member but left the gym due to my schedule. I found the staff to be very professional, capable and accommodating. I enjoyed the 1 on 1 training I received there and canceling my membership was a non-​issue. It is a refreshingly customer focused gym compared to the larger establishments.

Unfortunately this gym and its staff has the worst customer service I have ever dealt with in any business. I have moved 45 minutes away from the gym and they still will not let me cancel my membership, when upon signing up for the gym they told me cancellation due to moving is not a problem. Every time I try and talk to someone they tell me I need to call back to speak to a different person, that they are all in a meeting, or that they simply cannot find the person I need to see! This has been going on for over a month.
Totally unacceptable! I cannot believe how unprofessional this staff has been. I would not recommend this gym based on how they treat their customers alone. It is a shame because the gym itself is actually very nice.

I have had the pleasure of being a member of Energy Fitness for the past three years and the momentum and spirit of this facility continues to inspire on a daily basis!
The team training, the extensive line of classes offered, and the intensity of one-​on-​one training all prove worthwhile. Whether you’re a novice or fitness enthusiast, Energy embraces all who enter the door! Their new building looks fabulous and as we know, things can only get better from here! I don’t know what the future holds, but I do know that Energy Fitness will be a part of my workout regimen for a good long while! Check it out. You won’t be disappointed!
Good luck, gentlemen! You deserve all this success!!!
:-)