Zumwalt Ford Mercury

Bought a vehicle from someone who lives in St Helena. They had the vehicle serviced at Zumwalt Ford. Specifically, the timing belt was changed.
Once I started to clean up the engine and do some minor repairs myself I started to notice missing bolts. 3 missing on the timing belt cover alone. Also, discovered wiring harnesses misrouted and therefore not on the appropriate hangers.
Hard to understand how a professional mechanic forgets (or doesn’t care enough) to reinstall bolts on an engine.

When I called late in the day to find out when my truck service would be ready I was told that they had not done any work because they could not reach me for authorization. This was a crisis since I needed my brakes fixed so I could be up in the mountains that night for harvest. I was indoors all day with my cell 100% of the time. It never rang and a missed call never showed up. So I guess these guys only call once… even if they dial a wrong number, or just plain lie. I noticed the bad attitude when I brought the truck in and it was there again when I called. I bought my truck here and have done all the service here. Like the other reviewer, I wanted to continue to support the small dealership in my community. They lost my business and that includes the new truck I am about to buy.

I am a local of St. Helena and I like to support local business’s but after visiting Zuwalt Ford I have to reconsider. Going to Zumwalt Ford I had a simple task of replacing a batttery for my car, yet the labor cost was over $ 100. OUCH. Changing my battery at Zumwalt Ford cost $ 231. I felt they were more interested on how they could gouge me for as much money as they could get versus trying to do the right thing. I will never go there again, and if you were wise you do the same thing too. Better off going to Napa or Santa Rosa if you need car service or are interested in buying a car. It’s sad when you try to support your local business and all they are interested in is taking as much money as they can… No small town charm here…

I’m super surprised these guys don’t have any reviews yet. I guess its not very ‘Yelp-​y’ to rate a dealership.
I didn’t buy my car here but I have it serviced here.
It must be said, these guys have *the best* customer service I think I’ve ever experienced. I mean like, anywhere. Not only are they *always* friendly and helpful, even when they’re completely busy, but they never fail to go above and beyond your expectations. Even when I get an oil change they wash/​vacuum my ENTIRE car.
A few months ago I got a flat in Sacramento and Big-​O Tires broke my tire pressure sensor and told me it was just «Missing». When I told the guys at Zumwalt, Reuben went to all the trouble to call them (repeatedly) and get on their case, and finally they ended up paying for the damages they caused.
I’m telling ya, these are the good guys to have on your side. I will always bring them my business, no question.