Skywire Communications

I dropped this company over a year and half ago because of poor CUSTOMER SERVICE, no call backs as their answering machine promises. No follow up on their end of service. SO I dropped them and the new company I went with was great. 3 weeks ago I start to have issues again NO INTERNET. I called my guy… guess what? yep he sold out to that first company. AGGGHHHH so thinking maybe things had changed I was directed to call them… nothing has changed. Same poor communication, same dropped service. So I am on the hunt for a new provider.

Their customer service is HORRIBLE! Our service has been questionable since it was installed 3 weeks ago. This home is a vacation home so we are not there all the time. Since it was installed we have been there twice. Once for long weekend where we found that we were not getting our guaranteed speed. Next time we were there a week where we had to call in about speed again, but then we completely lost service on Saturday. There is no tech support on weekends, calls go to an answering machine with a full mail box but takes callback numbers. Left our number, they never called. Still had no service Sunday when we left. Called to disconnect, they need to come get some equipment, explained it was a vacation home and they could come out. The next time we were there and they threatened to keep billing us till they got it back. Told them they can try but I will not pay it. Absolutely horrible service and customer service. DO NOT RECOMMEND!

The worst ISP I have ever dealt with. I’ve been stuck with them for almost a year so far and I usually get half the speed I am paying for, except in the evening when it really drops off. They have no clue what they are doing. They have oversold their bandwidth and now all of their customers have to suffer the consequences of this companies greed and ignorance. You would be better off without internet service than go with these clowns. As bad as the technical side of the company is, the billing department is worse.

Skywire was recommended to me by a mutual acquaintance. Since I was new to the area I went with them for my television service (DirecTV) and my internet. Even though I did not get my install on the day planned, I could not be happier with my service. The two installers (subcontracted for DirecTV and for the internet) were top notch! They both were very helpful and professional. The customer service was great throughout my install ordeal. My service has been great.