Big O Tires

Brought in a flat repair. They got it done right away for a good price.

I guess they did a decent oil change but they tried to make me buy a windshield wiper saying mine was broken which ended up being a quick fix that I did myself. Seems as though it was probably done by them in the first place it was just fine days before and was a new wiper besides. Just cause I look like a dumb little girl doesn’t mean I don’t know better. Frustrating that is what you have to deal with when you just want simple car maintenance. Even if it was broken an honest team would have attempted the fix that I did in a minute.

After months and months of going to the Steven Wade Nissan dealer to find the shaking in the front end of my Rouge, Big-​O tires put four new tires on my car and allowed me to test drive them only to find out that was not the problem. Josh, the manager at Big-​O took my car out for two test runs and found that there were five bolts missing on the underneath of the car at the wind damn. He spent quality time fixing the Winddam and saved me thousands of dollars in repair bills. I cannot thank Josh enough as well as all of the employees at big O tires. Thank you. Thank you. Thank you.

My wife took our Honda Accord in for a safety inspection while I was at work. They failed her on the inspection due to the following reasons… Tires were too bald, Window tint was too dark, and brakes (rotors) were too thin. They then quoted her a ridiculous price to fix these issues and said they already have the car up on the lift to get the repairs started. Luckily my wife declined and told them she wanted to talk to me first. We took the failed inspection to a mechanic friend of ours to address the brake issue and he told us he didn’t see an issue. We then took the car to a different place to try the inspection again and IT PASSED!!! Without one single alteration done. We have decided to never ever go back to this Big O.

I do not recommend nor will I ever do business with Big O after my recent experience. On Friday, I brought my car in for repair. I was told that Big O did not have the parts but they would be in on Tuesday because of the holiday on Monday. I left a deposit for the parts. I called to bring my car in and was told the parts did not come in and that they would come in on Wednesday. I told Big O that I needed to leave by Noon on Wednesday and they assured me once they received the parts in the morning it would only be ½ hour labor. I dropped the car off at 9:30 and they said the parts had not come in to their distributor as of yet but to leave the car. As of 2:00 p.m., I had not heard from Big O so I called to pick up the car. The parts did not come in and no one bothered to call me to advise me of this. I had to drive the broken car back home and was several hours late for leaving the state. It is apparent that Big O does not care about their reputation nor about customer service.