The UPS Store

Such stupid moronic people constantly deliver my packages to my neighbors address on a different street and I call to make a complaint and they make excuses for their drivers! FEDEX CAN FIND MY HOUSE

I have used this UPS store for years and always had great service. The folks that own the place are very pleasant. Whether I needed to ship something, receive something or make copies, they have always been more than eager to help me. I would much rather deal with UPS than FedEx any day.

You know, I think something’s changed there since the last reviews, but I’ve had nothing but perfectly pleasant exchanges at this UPS Store. I have been collecting all my UPS packages here for the past few months (about 5 – 7 so far), and the people there have been courteous and helpful. I’m still not a fan of paying to pick a package (which I probably already paid shipping on), hence the 4 stars, but it’s better than having 3 attempts to deliver to my impenetrable apartment building, then drive out to West Bumble**** to go get it.
But can’t there be some sort of «frequent flyer» plan or something? You know, points for every package I pick up or send from a UPS store? I know I’m going to have to do this in the future when I move to NYC, so I’d really like UPS to show their customers some love (since the MyUPS feature on the website is buggy and useless). Oh well.

WORST business in all of St Cloud! If you like to fight and argue, maybe this place is for you. If you don’t mind getting nickel and dined, this place is for you.
This is a private business run by morons, not UPS the public company!
If you want the real deal just go out to the customer service center out on Hwy 10. The woman that works out there is great and won’t charge you for tape!

Most probably the worst I have seen in shipping and packaging, in terms of customer service and all things UPS.
I have had issues with the employees there in the past but just recently I was blown away by how rude they can be. I called in to see if they could alter some details on a delivery and they very rudely replied that they were just a UPS store and I had to call the main 1 – 800 number; and right after saying that they hung up on me.
I absolutely hate dealing with the UPS Store in town but can’t help it as most of my packages (from Amazon or other sources) come through them.

The previous reviewer said it best. I have never met such a useless UPS store as this one. Honestly, I feel semi-​guilty writing this review as a very close family member of mine owns a bunch of UPS Stores in another state, but this place is just plain useless.
Firstly, their copy machines are the oldest I’ve seen. I think they were produced before I was born. I wasn’t even sure how to use it (and only needed one copy!). The girl working the counter was not willing to leave the counter for a split second (even though we were the only customers in the place!) to show us how to tickle that friggin’ dino to spit out our copy! I was at wits end with this girl at that point, but then when she charged us $ 3.00 to put a piece of tape on our UPS envelope but would not actually tape it up in front of us… GRRRR! I mean seriously, WTH?!
Never again.

One word: useless. These fools are now 0 for 2 with me.
The first time was about a year ago. They wouldn’t ship a package unless they knew what was in it. I was shipping 4 – 5 things for internet orders and wasn’t EXACTLY sure what I had put in them before I sealed and labeled them. It took some tooth-​pulling but they eventually «let me slide» after having me break the tape on one of them so they could verify that I wasn’t shipping who knows what. I vowed to use fedex from then on.
Today I was next door and had to ship a package so I figured I’d try again. This time I had a street address and city, but no zip (I have a hard time remembering zip codes). She asked for the zip, I told her I didn’t have the zip but I had the street address and city, state. Apparently that’s not enough. Apparently there’s no way to ascertain the zip code from that information, even though every online mapping software does it no problem. I asked if she was serious; if an international shipping company whose primary focus is getting packages between zip codes is unable to look up the code of an address with their software (or with google maps on the computer sitting next to her for that matter). She said no.
I went to FedEx and they had no problems finding the zip code.
Thank you UPS, for reminding me of why I don’t use your services.