Valley Springs Auto Spa

Decided to give this place a try (even with the low-​er avg. reviews) and found out some new owners took over this place last week. They are fantastic. The name will be changing in a few weeks so I will end up posting again… but just took my car there today and had a wonderful experience.
Got the managers special full service for $ 22 (cleaned inside and out like a top!) and they threw in a free quick hand-​wax to try out some new product they had just ordered. My car looks AMAZING! You just can’t teach good customer service like this. Will be back on Saturday. Thanks =)

This car wash has suffered from poor customer service from the day it opened. The people that work there aren’t the problem. Generally they are good kids and are polite and friendly. The issue is thier system for handling cars that come through the queue. There is seldom someone waiting for drivers at the kiosk when you arrive. The wait can be 5 –10 minutes. Today, nobody came. I drove around to the front and the attendants just looked at me. This is a management problem. Never again.

I have a WBIG 1280 Shopping Show coupon I have tried to redeem two times in the last week to only be given excuses why I can’t redeem.
Pull up on Sat afternoon (1:30pm), sunny day, wash is closed. Excuse: short staffed, closed for lunch… what?!! Okay they have to eat during busy Sat afternoon.
Return on Tuesday and I am told they can and will only do exterior wash, even though I paid for full service interior/​exterior service due to being «short staffed». I ask when I can redeem my wash and am told «don’t know, maybe tomorrow». Frustrating experience, this business has gone down hill in the last year I have been going. Left message for owner since all you get is voicemail so I am sure i will never hear back.
Update: went back on third occasion and received courteous service like in the past before recent experiences, i hope it lasts.

I came here for a regular wash last week and have to say they did an ok job. My car was quickly pressure-​rinsed before driving through the car wash, then some teenagers dried my car afterwards. They dried it quickly, but at least my windows were not left streaky — as they have been at other car washes. Plus, they were open on President’s Day which was great since I had to drive around for a bit looking for one that was open, because a few others were closed.

What they do well:
1. Quick, even if there is a line, it’s never been more than a 10 – 15 min ordeal — same cannot be said of the Car Wash the BP on 38 has, that’s approximately 12 – 15 PER CAR.
2. Variety of wash options, $ 5, $ 8, $ 11 and $ 15 I believe are the prices. If you purchase the upper two levels, you get a 48 clean car guarantee.
3. Can tip on credit card (well, you pay for the tip on the CC, and they give you the cash to tip with — this is nice if you’re like me and never carry cash on you).
4. They generally take a pressure washer and spray your: tires, wells, mirrors, skirts of car, front and back grill, etc., quite well and not lethargic about it.
5. Towel dry on all levels of the wash, which is great for the quick $ 5. Usually it’s 1 person, occasionally 2, and they do it quickly.
6. The wash itself is very good. The only areas I have ever seen not get cleaned well are the mirror’s attachment to the car — granted that’s a pretty tricky area for an automatic car wash to locate. The machines inside look new-​ish, and you don’t feel like the wash is going to break whilst having your car cleaned.
What they need to work on:
1. Customer service. They have a very bizarre style of working where the person working the cash register will literally walk to the other side of the wash and start drying — clear sign they just need 1 – 2 more people to be working during these times because cars will be sitting there waiting to pay.
2. Consistency of the pre-​wash spray. Only certain employees do it. Kind of disappointing as it’s a *very* nice touch to a $ 5 wash (which I usually go for). But if you’re going to offer it, do it every time, otherwise, don’t do it at all.
Overall, quite a good car wash.

Today it took about 25 minutes to get my car washed at this location. I was one of about 3 cars that went through this car wash at the time. It seems there was only 2 employees working at the time. I had a full wash that was on sale for $ 14.00.
This is about 15 minutes longer than other car washes in the area and the price is about 10−15% higher than the competitors. From now on I will only come here for a basic exterior wash and go to Fuller’s or Tower if I want the interior cleaned. They are faster and less expensive.

Called on Sat Sept 21 around 1:00pm to make an appointment for detailing and hand wax. No call was returned. Recalled on Sunday Sept 22 at 11:00am. Still no return call and it is now 3:00pm. Drove by the car wash at 1:00 pm on my way to a family function. No cars were being washed/​dried! Obviously customer service does not include returning phone calls. Called Key West and El Diamanté. Both answered my phone call. I try to support local businesses but the failure to return my two phone calls is unacceptable. I guess they only want to do car washes.

I’m from CA and places like this are common. Keep it simple folks. Get the car washed and dried. Skip the rest.

Probably THE worst car wash place EVER. I had my car detailed over the summer, the wax was not even wiped off, they did not dry my windows so they were streaked. It was just horrible! I had a gift card and just took my car ban for a wash, it is streaked all over and the rims are filthy!
The place is run by pimpled faced teenagers, who are more interested in each other than doing their job. I do not blame them though — I blame the owner who is probably so cheap kids are the best he can do. The place deserves to go out of business.
DO NOT WASTE YOUR MONEY!

This is a hidden gem in the Fox valley! You can get an interior/​exterior wash for $ 22! The job they do is AWESOME! The exterior wash is a drive thru with foam scrubbers. The guys that do your interior do a spotless job!
I will be using this car wash all the time now that I found them!