The Bike Rack

Great service! They helped me find the right bike to accommodate several medical issues, so I could get back to riding again in a comfortable way. Dwayne is great at educating you on the bike and how to use it, and what items you will need to be able to have the best rising experience.

Reading some of the reviews really surprised me. I do a lot of downhill mountain biking, and every time I have been there to repair something (about 17 times) they have helped fix the problem with little to no problem. Of course you may need some new parts. They are just helpfully suggesting you upgrade or fix something. Always have A+ service when I’m there. I don’t have a lot of prior knowledge about bikes, but I have learned a lot from the staff because they do not talk down to me or shame me for not knowing parts of bikes or how to repair them. I really appreciate all that they have done, and I currently have my trek remedy 9 in the shop to convert all the parts from my old frame, on to that one. Thank you bike rack staff!

I took my hybrid bike in for a repair to get it ready for cycling season a few weeks back. I was having issues where the chain/​gears seemed to be slipping when peddling hard and the bike was having some issues with shifting. Admittedly, I went a whole season longer than I should have on my bike without having it serviced.
When I took it to the bike rack, I explained the issues to them and asked that they give it a tune-​up (assuming it was just stretched cables) and to contact me if any further repairs needed to be done to remedy the situation. A week later (I took my bike in when everyone else did); they called and let me know I could pick it up. I was met again with friendly customer service and had an effortless transaction.
Unfortunately, when I took the bike back out on the trail the next day, the issues were exactly as they had been before I took the bike in. This was unsettling, to say the least, but this is also where I am able to tell about the service experience I had.
I called the store the next day to inform them the issues persisted and asked when I can get the bike looked at again. The lady on the phone told me that I could bring it in and get it taken care of. I brought the bike in and spoke with a gentleman who I assume was one of the proprietors. The first thing he did was apologize that they bike wasn’t fixed the first time. He also took a look at it immediately when I wheeled it in, asked that I allow it to stay overnight so that he could do the necessary repairs, and informed me that he would not charge me for the labor or any marginal parts that need to be replaced.
The next day I stopped in to pick up the bike and it was fixed. I also checked out a Trek 1.1 road bike that they were willing to take down for me, even though I informed them I wouldn’t be making any additional purchases that day.
I think my experience with The Bike Rack deserves a 5-​star rating because of the service I received after my bike wasn’t in top shape after the initial tune-​up. If you’ve ever been to an auto mechanic after spending hundreds of dollars only to have persistent issues with the work they did, it’s refreshing to see place take accountability and do the right thing.
I’ll probably be in this summer to buy that road bike and write a subsequent review.
Kudos to the bike rack and their service after a less than ideal beginning.

The guys at the Bike Rack were AMAZING!!! They fixed up my Trek with as much care as I would if I knew how! Thanks for such an easy experience

I purchased a Trek bike here. I knew what I wanted and they were closest to my home. The technical knowledge of the employees was average. What I was so disgusted with was the attitudes of almost all of the employees there, with the exception of a young salesman by the name of Brian, unfortunately the day I went in to buy the bike, Brian was not available.
They told me the bike would be ready the next day, two days later I called to find out if it was finished, the elder woman that answered the phone said it would be ready that night and they would call, they didn’t call. Two days after that I went into the shop and the salesperson saw me and said «Can I help you… again», not what I’d expect after spending so much money on a bike. The salesperson was rude and arrogant, my wife was upset with the fact that I bought anything there. Thinking about it now, so was I, had I not put a deposit on the bike, I would have walked away.

I have bought bikes over the years at two or three different local stores over the years, and my two favorites are The Bike Rack and Mill Race Cyclery. This store has a good selection and friendly service. And to me it’s a real plus to know that they also run creative mobility, which has provided many people with disabilities a chance to get out and ride. I bought my last 4 bikes from here, and I will continue to support this store.
And as for the jerk who said they are getting rich by milking insurance companies– do you know any insurance company that will pay for a disabled person to have a bicycle? With most of them it ‘s a fight to get a wheelchair that fits. Only the worst kind of internet troll jerk would make such a false statement, all while hiding their own identity.)
And personally I think it takes a special person to buy a bike over the internet then complain that a store that sells bikes isn’t bending over backwards to assemble it for you.

I had read about people who felt that The Bike Rack is «snobby», and after all it is located in Saint Charles. my experience was quite the opposite. I had friendly service, and was well satisfied — including the price. I got the feel of a family owned business, and would not hesitate to go back.

First impression? Snobby. Didn’t feel they truly cared about answering my questions and I was one of two people in the store but yet a lot of staff circulating about. Brief explanations of differences between bikes and felt was just being up sold way beyond what our budget was. Only carry one brand making it hard to compare differences and just overall felt they didn’t care about finding the right bike for me.

I must tell you when i read the reviews here i was very upset, these people at The Bike Rack are the most intelligent bike folks out there! Plus whoever is this Glen K. guy is, is either misinformed or completely stupid! Creative mobility has helped thousands of children and adults gain mobility, not through an insurance soaking rascal, through Hard Work, Dedication and Love!
So in this I LOVE, LOVE, LOVE this place!
Thank you Bike Rack!!!

The team from The Bike Rack provided the bikes and mechanical SAG support for the Wounded Warrior Program Soldier Ride in Jacksonville, Florida. I saw them make adaptions on the fly for many wounded warriors, including myself. They also provided one on one counseling to veterans on how to go through the process of acquiring adaptive bikes. Each wounded warrior had different circumstances, but they took the time to help each person. Mechanically they provided quick repairs on the road for breakdowns. I would recommend anyone that needs adaptive bikes to let them help you.

I just purchased my 8^th bicycle from the Bike Rack. I’ve bought 2 mountain bikes, 2 road bikes, a long wheelbase recumbent, a short wheelbase recumbent, a trike, and an e-​Bike. I’ve never had a single issue with anyone or anything. They have even boxed and shipped two of my bikes that I sold on eBay. And if I had a problem I would take it to the owner to be resolved, not to this website. Unilocal is supposed to be about reviews; a complaint is not the same as a review.

I am mystified at some of these reviews. You can’t possibly be upset if you have a little wait when the shop is busy, nor should you complain if you arrive before the shop opens and they don’t let you in. Are you serious people? This place is fantastic. I showed up on a crazy busy Saturday before my first duathlon just to see if I could price out some clip-​in pedals. They immediately gave me several options for making it through the competition, even though the race was the next day and they had a gazillion people to get to. They somehow had a bike that was just my size to rent, for only $ 45/​day. I’m short, so finding a small frame Trek OCLV 5200 was awesome, and sort of a miracle. They set me up right away, made sure I understood how to shift and everything. They were friendly, funny, and went over and above in their level of service.
I returned the following day after the race, which I won thanks to a killer bike time, and was able to return the bike within 10 minutes despite the fact that they were running a bike event out of the shop all day. I mentioned that I might be interested in purchasing the bike, and the person helping me (Cameron) gave me an estimate, asking me to call the next day for a more specific number. I forgot to call, but I received a call from HIM two days later with an updated price, and a recommendation to try out some other types of frames. He had even remembered the minor issues I had while using their bike. I am thrilled that the shop put this amount of effort into making me feel well taken care of. I will definitely be going back.

I bought a bike online for my son and called to see if they would assemble it. The lady clearly did not want to be bothered, said at least $ 100, then saw the bike online and said $ 250. I said that was fine, I have to have the bike assembled, then she said they would just take a pass on it, b/​c it was a no-​name brand and I would just have trouble with it. The bike already cost me $ 900, returning it would cost me another $ 200, so I was screwed if I couldn’t get it assembled. I called Mill Race Cyclery in Geneva, They immediately said they would assemble it, sight unseen, charged $ 120, finished before they said it would be done and did a great job. That’s the kind of place I’ll bring all my business to from now on.

I have purchased 2 bikes from this place over the years. The first time was a good experience. The last time, not so much.
The last bike I bought took forever to purchase given that it was already built and that I was the only one in the store. After 90 minutes of nonsense, it was poorly adjusted and required me to spend time redoing the dérailleur alignments at home.
They seem to have fallen victim to their own success. Family-​owned is not always the best thing when the young ones don’t seem to care.
I will not be back.

HATE HATE HATE this place. Bike is worse off for having brought it in.
The people seem nice and I’d like to be more supportive of what seems to be a family run business, however, the service is awful. I took my $ 200 off of craigslist bike in to get a tune up. It’s a nice bike. a Trek Hybrid and in good condition. I just need some new tires and a seasonal tweak.
After a few weeks and a few phone calls, I was told I needed a lot of new parts and pieces to which I responded, «I don’t ride that often, just for leisure. The tune up I requested is fine.»
A while later, a few days after they said it would be ready I received a call about fixing something again. Me — again, it works fine. Please just tune this up.
In the past my seat and seat post were stolen so I used an old seat and post that were in my garage. They worked fine.
When I picked my bike up I had more repairs suggested at an additional cost, two guys argued over me needing a new chain, which I didn’t and still don’t and the guy ”fixed” my seat post issue for me. By that he said, that seat post is the wrong size so I fixed (whatever it is the post goes into) and then suggested I buy a new seat and post. Now the seat I was using won’t fit. (IT WORKED BEFORE) I paid more than I would have liked for a tune up (around 75% of the initial cost of the bike) and I’m going to have to go SOMEWHERE ELSE to buy a new seat and post.
Long story short — unless you’re riding a $ 2,500 roadster that you are familiar with the intricacies — don’t go here. Find somewhere where you won’t have things ”fixed” without your permission that end up costing you twice what you had budgeted. It’s extremely frustrating that I know can’t ride my bike until I spend more money to fix what wasn’t broken.
Again, I HATE this place.

Duh. Of course The Bike Rack gets five stars, because my bike whisperer, Brian, works there. He’s the sh*t! Not only did he properly fit me for my new Trek 7.2 FX, he also spent a lot of time explaining to me all kinds of stuff about gears and chains and tire pressure and sh*t that I promptly forgot before exiting the store. Brian was patient with my inept-​ness and helped me every inch along the way, and even tipped me off to the Randall Rd. bike UNDERPASS (it does exist). He even offered to ride back toward my house with me. Some may find that creepy, I found it endearing as I really felt B and I built a serious rapport in my three visits preceding my actual purchase.
I never felt pressured to buy, they put my bike on hold for me for a week so I could bring in an expert (/​financier) to check out my decision AND they have a really cute old dog that kicks it there. What more can you ask for?
Oh, I know. These people are genuine and kind. When my grandfather was having issues with his walker a few years ago, my dad took it here and they fixed it within moments of his arrival FOR FREE.
I love my bike, I love my granola bike whispering buddy and his wealth of bike knowledge. For all of my future bike accessory needs, I will be revisiting The Bike Rack!

This is a busy store. They do great work, that is why they are busy. If you are an impatient idiot you will likely get frustrated. They are family owned and I love spending money at a place like this. I took my bike out today after a recent tune up. Never had it been better. Great job Bike Rack!

Their service is slow, even when their staff is fully covered. When I called ahead of time, they said they had every style & brand in stock but when I got there, they only had the ticket for the trek 700 I wanted but not the actual bike in stock! They said that happens a lot. Then I asked for a trek 7000 & they sold the last one right in front of me. It was a lot of waiting time, which in turn was wasted time. I recommend Two Seasons in Hanover Park.

I went here last year to buy my 13 year old a bike for birthday. i went there to buy a high end Trek hybrid… I arrivewd 10 minutes before they were scheduled to open and the owner was inside. I knocked on the door and he ignored me… He lost that $ 500 sale. What an ass.

I was recently in the market for a new entry-​level hybrid bike. Two shops closer to my home were unimpressive and unhelpful. After getting a recommendation from a friend, I visited The Bike Rack on a very busy Saturday morning in early May. It took several minutes for someone to greet me and ask me if I needed assistance, but it was perfectly understandable. I was properly fitted, allowed to take test rides on two bikes and had all my questions answered. I did not feel pressured into making a purchase decision. The guys in the shop took time to show me some basic bike maintenance before sending me on my way. This was a great experience and I highly recommend The Bike Rack.