St Charles Parcel Plus

One of the worst business I have ever dealt with. I brought my coffee machine to be packed and mailed to the manufacturer. When it arrived at the factory, the factory wouldn’t open it because the packaging was damaged. It was packaged by St. Charles parcel employee and shipped with UPS. It took 3 weeks for UPS to inspect the package, UPS decided to send the package back to St. Charles parcel, where it sat for another month. I called the parcel office at least once a week and I was assured they will ship it back to the factory. Today I picked up my machine from ST. CHARLES PARCEL PLUS, it was there for at least a month… it wasn’t shipped anywhere and if I didn’t go to pick up my broken machine it would still sit there broken
I’m totally disgusted! DO NOT USE THIS PLACE! When they mess up, they do not accept responsibility. BTW do not waste your money on insurance! Even though my package was insured, no one would accept responsibility, thus total waste of money