Sams Carpet Cleaning & Repairs

Week four now and the carpet still hasn’t been tacked back down. I took their fan to the apartment office for them to pick up and I’ve still yet to have any of my two phone calls returned. They were supposed to be here yesterday– no show. They were supposed to be here again today– no show. What kind of company is this???

I came home from vacation to find my apartment flooded with sewage water. The manager of my building called SAMs to come do an extraction. Everyone that came out to help was so nice and helpful! I would HIGHLY recommend this company to anybody whom needs their carpet cleaned, extracted from damage, or any other type of carpet problems! If only my landlord was as nice as these men!!!

OK– I was so aggravated everytime I walked outside and looked at my dead grass, I decided to call Sam’s back.
They made an appointment for the operations manager to come out and look at it. He came, and agreed this should never happen. He was at a crossroads on how to take care of this. He would have to send out a landscaper, or he asked me if I would do it if he bought the seed. I thought a minute, and told him if he bought me a 50 lb. bag of 5 Star Seed I would. That would give me enough to over seed my entire lawn this fall. He agreed. He told me it would be delivered by weeks end.
Today (Monday) he delivered the seed. He commented how expensive this seed was $ 115. My comment back was «Now you know why I got so mad».
So, in all fairness to my one star review I am reviewing the follow up. I am giving 3 stars as I had to push the issue to get some satisfaction but glad they followed through with a resolution.

They did an amazing job! We had very light (brand new) carpet in the home we were renting and it was stained in several spots. After they were done the carpet looked brand new again! There was a spot that was high traffic that was just a tad bit dark and matted down and my landlord called them and asked them to come back and they did. They even call to follow up with you. Which, if I had one criticism it’s that the girls who call to follow up seem very scripted and robotic with no emotion. They need to let some personality out! The pricing was great too. It was $ 215 to do our living room, dining room, den, 3 bedrooms and 2 bathrooms! Can’t beat that :)