Maid for a Day

I never write a negative review but I will take time out of my day for this one. I am not one to have others do my cleaning but with doing a full time MBA and working as an accountant 60+ hours a week, I thought I would give my self a break and hire someone before I had guest coming in town. I made my appointment for a Monday afternoon at 2. I knew I would not be able to meet them at my house so I had a family member go to wait. 3 o’clock rolls around and I get a call that no one has showed up. I call the maid service and they said that they came at 12 because they finished another home early and since I was not there they gave my spot away. She also said that she called several times, however my blackberry (which is literally glued to my hip) shows no missed calls. She offered to have someone come next month, which does absolutely no good and said there is nothing she could do for me now. When I continued to ask questions she hung up the phone on me.
Do they really think I would pay them to clean my house if I had time to sit around all day so they could come and go at their leisure?
Oh… here is the kicker… she said she would come out and do a complimentary cleaning for all the hassle… guess what… NO show, again!

I don’t write negative reviews, usually. But this one takes the cake.
I bought a groupon for 4 hours of cleaning service. I didn’t know if it would be 2 people for 2 hours, or how that worked, but I figured I’d wing it.
I made the appointment 2 weeks in advance. No confirmation call, and they showed up 15 minutes late.
1 was dressed with a company shirt, and the other not. Had me a little concerned — who are these people??? I mentioned to them upfront that I was looking to hire a service for a regular cleaning. No comments at all. I gave them a tour of the house.
Overall, they were nice and polite. Started with the bathrooms and worked their way back. The bathrooms looked nice, the baseboards were still visibly grimy. The tile around the toilet didn’t look clean. So on a 1 – 5, for bathrooms, I would give a 3.
Onto the kitchen. They used a steam mop which made the floors look clean and pretty, but there are visible dirty spots that were completely missed. There is stuff stuck to the floor. There are also visible spots on the fridge that were completely missed. I was also confused as to why they didn’t use the steam mop to do my entry way.
Onto the dining room and living room. Let’s say my dog could have rolled on the furniture and picked up more dust. There are visible layers of dust that are gross. Mirrors were not cleaned. I just don’t know what they did. Maybe in the 10 minute smoke break didn’t interrupt the time, it could have been better.
I didn’t know if they ran out of time, but they didn’t dust my office, they did vacuum. They didn’t even ask how things looked or if I was interest in more services. It was oddly strange.
I don’t think my house is super dirty, and I made an effort the past few days to pick up everything so that a quick and thorough clean could occur.
I almost feel tempted to post photos. Hmm possible blog post?
I know you get what you pay for, but when you are looking for a more permanent cleaning service, I would not go with them. I wish I had saved my $ 69 and took a ½ day off of work and cleaned.
Disappointing

Boy are you going to get a review. This week was the first time ever that I had someone come in to clean my house. The reason I did it was I was having my daughters 16 th birthday party and there was a groupon so I decided to let someone else do it for a change and then I could be doing other things. Well, their appointment was on Thursday June 23, 2011 at 9:00. I had to work but my kids were home. Their ages are 13 and 15. At 9:30 my son called and said they were not there yet, so I called the owner Wendy and left a message. About that time my son called back and said they were there. At 10:30 I got another call from my son and he said «that was fast» I said did they leave already and he said yeah, I said so how did they do? He said «boy mom, you sure clean alot better then them». Being he is 13, i thought maybe he was exagerating, so i talked to my daughter, she said the same thing. I said was it worth the money, she said oh NO. So I get home at 1:30 and boy was i shocked!!! First, my half bath was not even touched, as if they did not know it was there. The walkin pantry was not swept or mopped and you could see they mopped around the kitchen table without moving any chairs. In the living room, one of my glass tables did not get touched, you could write your name in the dust, my son’s room the dresser mirror was streaked, the kids bathroom the shower doors were filthy and behind the toilet, and in my room the top of the armoire did not get touched you could write your name in the dust and in my bathroom, what a joke. The shower doors and frame were dirtier then when i left. The did not sweep behind the bathroom door and there was like a film on my ceramic tile. What a MESS!!! I should have just paid my kids, because the would have done a BETTER job without a doubt! It is pretty bad when you have a 13 and 15 year old that says I got ripped off! I contacted the owner twice and have still not gotten a call back. I have wrote a dispute with groupon and also with my credit card company, so hopefully i will get my money back since I had to reclean the entire house before my party on Saturday!!! BEWARE!