Firestone Complete Auto Care

I’d give more stars if I could. You expect to get ripped off at anything related to car repair. That couldn’t be further from the truth at the St Charles Firestone. Not only did they have some great sales going for tires and brakes, they also gave us some promo coupons. They even delivered the car back to our house when it was done! And the story doesn’t end there! On delivery there was a surprise. Last year some jerk hit my back bumper in a parking lot and left, so my bumper has been bungee cord rigged and had a dent. When they dropped the car off they said they noticed that it was broken, so they popped out the dent and put some new brackets on to re-​attach it! I no longer need to pay for body repair after needing new tires and brakes too! Kaitlin and Ryan were excellent customer service reps and the service team clearly went above and beyond. The entire time they communicated issues clearly, kept us updated, and have saved us tons on other repairs as well! Thanks STC Firestone! You’ve made our day!!!

I cannot speak for any previous negative reviews, but I have dealt with this particular location a number of times and they have always been very knowledgeable and courteous with me. Whenever I have an issue, I usually talk to Tom or Ryan and they are always eager to address whatever issue I have at that moment. This time, I needed a set of tires for my car and with their help and knowledge, we were able to figure out the best option for my Mercedes and after doing research on my own, I can say that they knew exactly what was best for my vehicle.
A great service that Firestone offers is that they will check the tire pressure on your car for free! You just pull up to the bay and someone comes out to check your tires for you. Even though they do it for free, I always tip them because I could easily just pull into the gas station next door and do it myself. Sometimes, I just don’t feel like going from station to station to see which air pressure machine is working and I really don’t feel like going into the store to wait in line for change and then sweating while trying to check all tires before the air runs out and not to mention, getting my hands extremely dirty. So, thanks Firestone for helping a Diva like me.

Wow. I don’t know what to say. I found this this Firestone by accident while waiting for an appointment. I was greeted at the door by a very friendly lady named Danielle and told her I need a new front tire. I was introduced to the manager Tom who was amazing he checked all of my tires and gave me an excellent deal on a whole set. While working on my tires they discovered why my car was shaking at high speeds. It was a ball joint. I know nothing about cars so Tom showed me a video that explained everything and why it was important to get it repaired asap. This store is high tech and really friendly. I would highly recommend this location to anyone.

Tom the manager doesn’t seem to know his a** from a hole in the ground or he just doesn’t know how to read. Maybe both. After getting TIRES put on our car we drove off the the lot with a clicking sound coming from one of the rear tires. We brought the car back immediately to have it checked by one of their ASE mechanics! Apparently, he couldn’t find any issue. They tried to blame my break job that was recently done somewhere else. I brought the car home and after an hour found the problem! Got it fixed the next day by them without any apologies. They had used too thick of a balancing weight when mounting the tires. The weight was hitting something else when the wheel turned. Anyways, their manager is frequently defensive and can NEVER ADMIT WHEN HE’S WRONG! He is rude and abrasive. So if you go in their watch out for the manager! He’s the one wearing the strange glasses and talks with a mush mouth slur. Good luck!

This location has friendly service and isn’t pushy in the least. They gave me standard recommendations but nothing beyond that.
My family has been going here for years, and we’ve never had a problem.

I purchased an interstate battery which was very reasonably priced as was their labor rate. They did not charge me a disposal fee either on the old battery. Very nice and professional staff. I recommend this business.

Staff is very polite and have spent the time to work with the customer. They did not try to oversell anything to me and worked closely to adjust the quotes on few possible choices for tires (remove road hazard option if not desired). However I’m not convinced they know well the tires they sell. I went there after doing my homework on the tires performance and was basically interested in the out-​of-​door price difference between the few options. Still I did asked about their opinion on the performance. The younger person was basically reading the advertizement labels next to each display tire, while was answering my questions on the performance, which of course was kind of useless. A good move was when he cross checked his final recommendation with a employee with higher seniority. Unfortunately their best match for me was a tire which I knew I would avoid as a bad match for my needs.
I would not wary to have them install tires on my cars, as I have been using other shops from the same chain. As far as they follow their established installation procedures they would do a good jobs. But will not let them choose a tire for me. It is interesting to mention that a other shop from the chain had recommended the exactly same tire, which I knew is best for me at my previous tires change (now discontinued and NA)
In short — I would not skip my own research on the tires before going to this place.
For those who may not know — there is a lot of objective information and tests on tires on the internet.

Stopped in here late 1 night near closing time after being turned down for help at another tire shop on North Ave in St. Charles and they repaired my tire quickly even staying a bit later to make sure it was balanced and the repair was sealed before letting me leave. Appreciate their extra effort!

They don’t know what they’re talking about and charge wayy to much. They need to learn how to fix cars. After doing $ 800 dollars of work and fixing absolutely nothing my friend helped me figure out the problem and we fixed it for a total of $ 12.