Emergency Veterinary Services of St Charles

I brought my old kitty Cleo to Emergency Veternary services late on Saturday night. She was taken care of by Dr. Greenwood and her wonderful staff. The clinic itself was very nice and up to date. But most of all Dr. Greenwood was so compassionate, caring and honest. Turns out our kitty suffered a stroke and is blind, but we are blessed to still have her. I would bring her or my other kitties back to Dr. Greenwood anytime. I am very impressed by the level of care that we recieved.

I can’t begin to explain the gratitude I have for Dr Greenwood and staff. I brought my dog in thinking he broke his paw only to find out it was much more serious than that. Unfortunately my dog had to be put to sleep. The staff was so good and understanding. They walked me and my family through the process and even allowed my other dogs to come to say goodbye. I really cant put into words how great Dr Greenwood and her staff are. The prices were affordable and I could tell the staff was genuinely concerned about my precious pooch. Thank you

Wonderful care. We ultimately had to euthanize our dog. They were caring, gave us plenty of time to say goodbye, and were very comforting after the event. They even gave us paw prints.

Our basset hound became very ill this past weekend and we brought him in to the clinic to see Dr. Lingner. She ran blood work and some other tests to determine why he was vomiting, had fever etc. as it turns out, he has a bad abcessed tooth that wasn’t apparent until she did some probing. Murphy is home on antibiotics and anti inflammatories and feeling much better. He will have the tooth extracted this week. He got excellent care here from all the staff. I would definitely come to the ER clinic in the future if my pet were ill on a weekend. Thank you Dr. lingner and staff!

It’s hard to give an ER of any kind 5 stars. It takes 10X longer for routine tests because of everything going on. With that being said I am extremely satisfied with the treatment our cat received.
We took him in on Sunday morning after multiple throw up episodes. He has a history of ingesting things he shouldn’t (a penny is the strangest so far). My husband and I were afraid he had another blockage. We took him in and were in an exam room quickly. The vet tech took history, weight and temperature and discussed possible issues with us as the vet was with another cat in much greater need. The vet examined him and concluded that it was definitely something gastrointestinal and with his history suggested starting out with xrays.
The xrays easily showed severe inflammation and air bubbles (I could even see it and I am not a trained medical professional of any sort). Air bubbles and inflammation and some of the other signs could point to either gastroenteritis or that he had eaten something «soft» (i.e hair tie, string). She quickly suggested a contrast test to see if there was anything other than poop in his system. This took a very long time. We got an update after about 4 hours (quicker than they said) and it was looking good. Waited till 11 that night to ensure there were no foreign objects.
The vet wanted to keep him over night because he was not eating and drinking on his own and had had no movements of either kind. When my husband picked him up in the morning they gave him a bag of fluids and left the catheter in. He got a copy of the records to bring to our regular vet. Their notes were very thorough and easy for a not vet med person to understand. Our cat is still sick, but is on the way to recovery.
As with all emergency medicine expect a larger expense than at the normal vet. Our total came out under the estimate which was great and much less than the last few emergency visits he has had. It is «affordable» in terms of emergency care. Also note it is a emergency clinic for when regular hours are closed and they do not have the facility all day. You have to transfer you animal to your vet the next morning before 8 am.
Also the women I talked to while we were getting ready to leave was upfront about the initial cost (90 just for an exam) and that he would have to be transferred if he still needed care after their office hours were over.

Very Pleased with care, compassion, knowledge!
I noticed that my 9yr DSH male, Oscar, was not eating, very lethargic and felt very warm to me. I took him in to the ER and had Dr. Lingner and the amazing staff of the ER right there to take us in. I was rather in a panic but the staff were very calm and helped me to recognize that I was in good hands. The tech took down my information as I spoke it as I was in no shape to write legibly — clearly they have encountered that before. She was very calm and caring to me in the process as well as with my little boy.
After the intake and initial consult with the doctor, the techs quickly, but gently and with great care took my big boy back for x-​rays and further testing. They asked clear questions and clearly loved what they do and wanted to help us with total focus. Dr. Lingner suspected Pancreatitis, but there is no real way to know except for an ultrasound. We chose to treat the symptoms in hopes he could throw off the infection. The next day I took him to my regular vet and the staff at EVS had already sent over all of the files and x-​rays that they had done. The also provided me with a full and clear report of their care. Their estimates of treatment were always accurate and fair. Over the next couple of days I was taking my Oscar to my regular clinic during the day for fluid treatment and attempts to get him to eat. To allow the fluid therapy to continue I was then transporting him back to the ER for overnight care. Each time we came, the entire staff clearly showed the same true concern for him and support for me. And they kept my regular vet fully informed with comprehensive notes on the treatments provided and results seen.
Dr. Lingner is amazing! Her depth of knowledge & true concern was always evident. At one point she even sent a text to a colleague specialist at 4AM about the case! Who does that and what dedicated colleague responds! Very few! She was able to get us into the specialist the very next morning. The specialist was very helpful and quickly did the ultrasound and confirmed Pancreatitis as well as some possible kidney issue. His knowledge and calm demeanor was a great relief to me.
I would go anywhere Dr. Lingner was in practice. She truly cares about her patients and their parents and treats both with compassion. And with awesome support staff, this is the place to go when your pet is in distress after hours. you will not be disappointed. My Oscar gives it 2 paws up!

I started seeing the symptoms of a urinary blockage in my cat… on a Sunday. At first, I panicked! I had no idea where to take him. After a quick google search, I located EVS of STC. I got him over there quickly, and they assessed his condition right away. They explained what was happening, and what they would need to do… and they got started right away.
The vet tech that worked with me was very caring, and took the time to explain everything to me. Unfortunately, I wasn’t aware that they closed at 8am on Monday morning – as they are not open during the normal business hours that most vets are. I was very stressed and distraught, and I gave her a really hard time about moving him in the morning. She kept her cool, and eventually I calmed down.
Dr Lingner gave me a call that evening to update me on my cat’s condition, which was very comforting.
The check out process was quick and efficient, and they sent his charts and records over to my local vet.
They absolutely saved my cats life, and for that, I am so incredibly grateful!
Dr Lingner even gave me a call a few nights later to check on him.
This is a great facility in the unfortunate event of a pet emergency after hours.
Highly recommended!

VERY pleased. I’ve had to use their services twice now.
1^st time: had to bring the family 15 yr old cairn terrier in after vet at another clinic (at different location) gave our 15 yr old dog all yearly vaccines at once. Apparently that’s a big no-​no as older dogs can’t handle all vaccines at once (but unfortunately we didn’t know this at the time). She went into multi organ failure next day after shots, brought her here and unfortunately it was too late to reverse the damage. BUT they did all that they could to try anyway, and we feel they made her last days a lot more comfortable. They gave her fluids, etc so that she wasn’t suffering. She did pass after about 3 days, but like I said this facility made it more comfortable and did everything they could to help. We didn’t regret taking her here, as it gave is peace knowing we tried our very best and exercised all options.
2^nd time: took our 5yr old Maltese Yorkist here last night as she was very lethargic, shivering, and wouldn’t eat. Our best guess was she either went into shock due to going to groomer for the first time alone (she usually does everything with her 6yo Silky terrier sister), or that she ate something toxic. The techs and vet were super sweet, knowledgable, and really took their time explaining our options, their thoughts, and subsequent pricing (before running tests etc so that we knew what we were getting into financially). Turns out it was most likely physical stress from going to groomer alone, but they gave her fluids, food, and antibiotics to get her back to normal since she hadn’t eaten, moved, or drank in over 24 hours.
It’s been only a couple of hours, and she’s already almost back to normal! Eating again, walking around, and going o-​u-​t! Yes!
We were slightly nervous going in that since it was 3 am they might be too tired to give her proper attention, but that was not the case at all. Dr. Greenwood and her techs were amazing! As aforementioned, they were super sweet, knowledgable, and were super thorough in their examinations and tests.
Incredibly pleased with this practice, and will always go here for emergencies!

Our furbaby survived after eating a toy! They performed a surgery on him over a weekend and he was his normal self in under a week. I loved reading his charts and seeing the attentive notes and care they provided. The staff was very knowledgeable and helped us understand the weekend and evening hours concept. The staff had our dog’s well-​being and comfort in mind the whole time. They even called after surgery to say he made it through. Thanks EVS!

One thing you should be aware of if you use their emergency services: If your pet needs longer than 24 hours of care, you are kicked out in the morning if you are not clients of the daytime practice. Under no circumstances will they let you stay. Our dog was taken off an IV drip and had to be removed by 7am (with his IV catheter still in). Had this been brought to our attention before he was admitted (we knew his issue would take longer than 12 hours to resolve) we would have chosen another practice to minimize the disruption. Vets and techs were very nice, but I felt by not giving this info up front it prevented us from making the right decision for our dog’s care beyond 7am the next day.

I found EVS to be very helpful recently. My dog’s stomach was distended and she vomited after she ate. I called and one of the techs basically diagnosed her over the phone. The tech suggested I double check to see if she got into anything. Sure enough, we realized one of the kids left the pantry open and she got into the dog food! That saved me $ 90, a trip over there and a whole lot anxiety.

I can only write from my own experience but I am so thankful that there was a place like EVS of St. Charles to take care of my dog at 4:00 in the morning on a Sunday.
Dr. Lingner was on duty when I brought in my little Yorkie who was in a lot of pain. I credit her for performing a very detailed exam with a blood test to give us a good idea of what was going on with her. From there she told us how we could control her pain with the medication that was given. Within a few hours we had a dog that was resting comfortably.

People need to understand that veterinarians are handling the anxious energy of the owner as well as the stricken animal which is a very, very difficult job. And I firmly believe that their main objective is to alleviate suffering on both ends. I am so grateful to Dr. Lingner and the staff not only for all their assistance, but also the fact that they are willing to work during the hours when most of us are enjoying a good night’s sleep. And even though, as another reviewer said, we never want to have to experience an animal emergency, it is wonderful to know that they are there for us. I highly recommend EVS of St. Charles.

I believe they killed my cat. Or in the least contributed to how quickly she died. I will say that i’m a licensed vet tech. I’m not working now, i’m a stay at home mom. I had never been to this hospital before. I had neither heard good or bad things about it. My 13 year old cat was brought in for respiratory distress. This, of course is a very dangerous situation to begin with. I told the vet if she was more comfortable keeping my cat in an oxygen chamber for an hour or two if needed to get her stabilized for a radiograph and bloodwork then please do that rather than rush through it. Just minutes after my cat was taken in back the vet came back to show me the xray. It didnt look good, as there was alot of fluid in my cats chest. Again, within minutes of the vet showing me the xray she had to run out of the room because my cat had apparently crashed. Minutes later she came in to tell me my cat died. Now, i will say that my poor kitty wasnt in good shape. BUT! Being a CVT, i also know that you need to make sure the cat is as stable as possible BEFORE rushing off to radiology. Xraying a cat in respirtory distress can be deadly. Why couldnt they put my cat in O2 for longer? Why not get a catheter in before xrays, so if she does crash you have instant venous access for emergency meds? Theres just too many questions about why they didnt do this or that. They seemed rushed to get her in and out (even thought they werent that busy that time). Unfortunately, she got in quick and left in a cardboard box. I should have followed my gut and brought her to Arboretum View ER. All of this was just one big mistake and we lost our swet kitty because of it.

Unfortunately, we have had to visit the Emergency Vet Services of St. Charles two times in two months — both times, due to old age and failing health, we had to say good-​bye to our beloved pets. The vets and their techs were nothing but professional and compassionate; they ran the necessary tests and gave us all of the options out there in order to make our decision — I hope you never need their services, but if you do — your pets will be taken care of with dignity and love. They are a great group of people!

I have been to this service at least 5 times lately. My dog got sick on a Sunday, we were treated well, given some meds and went on out way. the doctor was thorough, asked all the right questions. A week later after seeing the ‘regular’ vet we were back — it seemed the dog had something else wrong, again we were treated for the obvious and released. Back same night only this time we met the owner, she did an xray and found the underlying issue which we were told to address with the ‘regular’ vet. Off we go, regular vet does not have overnight monitoring so after MAJOR surgery we had to transport dog post op back here for observation and monitoring.
First, both Vets are professional, kind and compassionate. They treat the dog and us kindly. The staff is friendly and caring. EVEN in the middle of the night.
I would highly recommend this group and I wish they were open during the day — I’d be there!