Allstate Insurance: Kevin Kaleel

Stay Away! Horrible support! Should be ZERO Stars! I have been an Allstate customer for over 20 years and have never been so poorly represented by an agent. I called Kevin asking what I could do to lower my rates for my vehicles. He mentioned that I already had all the discounts available. I asked if there was a part time discount for my wife’s vehicle since she rarely uses her car. He said yes and asked me to complete a odometer reading at the beginning of the month and at the end of the month. I complied and sent e-​mails. Kevin never acknowledged my e-​mails and never responded to the odometer e-​mails. I called. He said that I now have the part time discount but there was no change to the rates. He said he would investigate and call be back the following Tuesday. He never called as promised! I e-​mailed again asking for the status. This was his reply: She just got back to me today actually after much debate. She said they would investigate… most likely attempt to repair the TV. She also that we would get it covered but we mostly likely look at repairing the TV. Also subrogating against the repairman/​plumber for the expenses.
What TV? We are speaking about cars not TV’s! When I responded back, Kevin never acknowledged
the e-​mail about the TV’s. When I inquired about the status again, I got the following response: Because the low mileage discount is not something that is in my control. That lies with Allstate as opposed to the agents. We submit it. Company must approves it and applies it. Not myself.
I then ask so what is the next step? He replies: Your Nissan Maxima already receives the discount.
I give up! No help what so ever! No Support, ownership, options, direction, etc. So when I complain to him via e-​mail, I get the following response:
Its resolved and has been. I’m just telling you I have no control over it. There is no one I can call. That lies with underwriting. They approve and deny it, again nothing to do with the agency force. I am the boss & owner… and you already have my number. There is no ownership for me to take. It is not something I can control. Perhaps we are just not a good fit for you. You scrutinize the documents but haven’t realized you have been receiving the discount. The reason they pulled this discount away from agents a long time ago was because they abused it and gave it away to everyone… deserving or not. So not all agents must suffer and go about it the hard way in todays time. Sorry if it is not to you liking. When you get denied… you must submit another reading. Its that simple. They view the samplings and calculate it out. Soon it will be via photo proof only and not written… because really anyone can just write in a number and say their mileage. Again making it harder. Do we as agents enjoy it… no. But there is no choice. Only 2% of the United States qualifies for that discount. So they want it accurately reflected.
Wow! What great customer support! My head is spinning with confusion. Incompetent! I guess it is all my fault. Beware!

Was just looking around for any olé Allstate agent and WOW! What I got instead was a huge blessing in surprise! Kevin got me better rates and more insurance on my new car. Nice and friendly office staff. Very professional yet super friendly and great business for St. Charles! Highly recommend you checking him out for better rates!

Kevin is a great agent to have. He helps in anyway and responds quickly to any questions.