L & R Appliance Repair

L&R was assigned to fix my over through American Home Shield. The inside glass shattered on Christmas day and we placed a claim right away. L&R called the very next day (on a Saturday) and scheduled to come out. They sent a very nice repairman named Ezequiel. He ordered a new glass pack for our over and came last Saturday to install it. He did an amazing job & our oven looks brand new! He was also very conscientious with the broken glass and very thorough in his clean up. Go L&R! I would highly recommend!

Had a great experience with this company over a year ago with our refrigerator. Timely, well done, went out of their way.
Then. .. over 3 weeks ago our dryer died. Tech ordered part for that, and a part for our microwave. Came back a week later to install both, and did not have the dryer part. Fixed the microwave, came back the next day for the dryer. Installed the part on the dryer, and it worked for about two hours, then the motor went out. Came back middle of the next week, had to order the part. I’ve been calling every day this week, and can NEVER get anyone to answer the phone, and no return calls. I just learned a bit ago that the part has been in for two days, and no calls to set up the appt. I have been without my dryer, other than the two hours, for three weeks. And they cannot even call me back? Truly frustrated, and with good cause.
I have yet to get the phone answered when I call. Not sure where the office staff is all day long, but I don’t think it’s in the office!