U-Haul

This place is very good. The staff is great! I had a trailer hitch done there and I was blown away by the service. The guy that installed the hitch even wired it up. The price was very affordable and fair.
I would tell anyone to come here.

My boyfriend rented a U-​Haul on Saturday for his move into his new apartment. It was snowing on and off that day and when the time came to use the windshield wipers, they didn’t work! He pulled over, stuck on the side of the road and had to call U-​Haul to come fix it. It took them an hour to come but the guy fixed it quickly when he got there.
They definitely 100% charged for more used mileage than they should have. We were charged for 45 miles but there is just no way we used that many. My boyfriend moved from his house in Fair Lawn to an apartment in Fair Lawn then picked up extra furntiture from 2 locations (one in Fair Lawn and one in Hawthorne). From U-​Haul to his old house in Fair Lawn is 4 miles. Then from his old house to his new apartment was 3 miles. The other Fair Lawn location was 0.3 miles away. The Hawthorne location was 2 miles away. Then his trip from his new apartment back to U-​Haul was about 6 miles. So, in total he traveled about 16 miles (rounded up). Not even close to 45. Even if they had charged us for 20, I’d be ok with that but it seems like they blatantly ripped us off.
They gave him a discount because the windshield wipers thing but that was only because he asked for it. So, that was nice, I guess. We won’t be back here.

+1: Pretty competent staff
+1: Nothing wrong with my van
+1: Got my receipt promptly in the morning
+1000: Walking distance to a train station
’bout as good as U-​Haul gets.

I was in desperate need for a cargo van and I’m glad I found this location. This Saddle Brook location was one of the only few locations that had great Sunday hours (as blue laws in our area were in effect) and was an actual U-​haul location. They had a full stock of vehicles for rental as well as materials for all your moving needs.
I had called ahead to see if they had a van available for me as it was super last minute (literally the day of) and they told me not to worry so I made the reservations online and quickly drove down there. Upon arrival, the location had tons of Econolines (just what I needed) out in the front as well as some 10′, 12′ trucks. Customer service parking was easy to spot although there were a limited amount of spots. We were a bit confused if the side parking spots were just for their own vans or customer parking as well. The employees were helpful in explaining how the contract for the rental works as well as an after hour drop-​off. I went in with my email confirmation and got my van in literally 10 minutes!
The van I got was relatively new and clean inside. You have to double-​check the mileage before you leave the location to prevent discrepancies since they charge you .99 per mile as well as re-​fuel back to what you left with. All the information you need is on their computerized contract printout they give you to sign. There’s even a guide on how much to refuel.
Overall I had a great first time rental experience and I will probably return if I need another rental.

If you need to rent a truck, then this is the spot. My family has been renting from this company, at this particular location, for over a decade. During the last decade, ownership has changed a few times, but prices are still the lowest in the business.
I’ve rented vans, trucks, and 17-​footers from here with relative ease. However, the moving supplies they sell here are a little pricey. You can purchase cheaper tape elsewhere and you can get cheaper boxes at Asian grocery stores.
I’ve never utilized their delivery services but I can tell you that on a face-​to-​face level – you’ll only deal with professionals.
Hope this helps…

HORRIBLE!!! Mustafa delivered a faulty box and gave me a contact number for a woman to ship my box to my new apartment. She never answered! It took days of calling and almost 50 hours on the phone in order to get them to ship my box and the money I lost in having to guess with when I would hear from someone on my Ubox being shipped. The stress exacerbated a medical condition and all in all, after even being charged the wrong amount, I lost over $ 1000 worth of work, medical expenses, and damages from this company and they don’t call back. DO NOT USE!